Top 5571 Technical implementation engineer Jobs in San Francisco, Ca

Technical Support Engineer
Rootly —San Francisco, CA
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Technical Operations Engineer
Saildrone —Alameda, CA
- $132,000 - $155,000 a year
- On call
- Engineering
- Travel
- APIs
- Paid holidays
- Health insurance
1d
Structural Engineer / Project Engineer (Hybrid)
SOHA Structural Engineers —San Francisco, CA
- $135,000 - $165,000 a year
- Choose your own hours
- Hybrid work
- Office
- Master's degree
- Analysis skills
- Commuter assistance
- Paid holidays
Quick Apply
Optics Engineer
Confidential Posting —San Francisco, CA
- $110,000 - $160,000 a year
- Full-time
- Travel
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
Genetics Engineer
Confidential Posting —San Francisco, CA
- $110,000 - $150,000 a year
- Full-time
- Mid-level
- 3 years
- Doctor of Philosophy
- Health insurance
- Dental insurance
Quick Apply
14d
High-Speed Design validation Engineer
Capgemini —San Francisco, CA
- Full-time
- 7 years
- In-person
- Senior level
- Paid holidays
- Disability insurance
Water/Wastewater Project Technical Lead
Stantec —Walnut Creek, CA
- $134,900 - $202,500 a year
- Full-time
- Bachelor of Science
- Office
- Bachelor's degree
- Wellness program
- Health savings account
Electrical Engineer (Utility/Smart Grid)
IND Technology —Burlingame, CA
- $120,000 - $130,000 a year
- Full-time
- Mid-level
- 3 years
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Chief Engineer
EMR CPR LLC —Oakland, CA
- $65 - $72 an hour
- Contract
- Microsoft Excel
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
12h
Application Security Engineer - AI Trainer
DataAnnotation —San Francisco Bay Area, CA
- $40 - $60 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
Senior Electrical Characterization Engineer
Capgemini —San Francisco, CA
- Full-time
- 5 years
- Master's degree
- In-person
- Paid holidays
- Disability insurance
Security Engineer - AI Trainer
DataAnnotation —San Ramon, CA
- $40 - $60 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Flexible schedule
Quick Apply
Senior Building Engineer
Hall Equities Group —Walnut Creek, CA
- $50 - $75 an hour
- Full-time
- Schematics
- Maintenance
- Office
- Health insurance
- Dental insurance
Quick Apply
2d
Mechanical Designer - AI Trainer
DataAnnotation —Richmond, CA
- From $60 an hour
- Part-time
- Remote
- English
- Mid-level
- Bachelor's degree
Quick Apply
8d
Building Engineer
Hall Equities Group —Walnut Creek, CA
- $45 - $55 an hour
- Full-time
- Schematics
- Maintenance
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Civil Engineer - Foundations
Ampirical —San Ramon, CA
- $95,227 - $179,439 a year
- Analysis skills
- Bachelor's degree
- Quality control
- Profit sharing
- Wellness program
Quick Apply
2d
Civil Engineer - Foundations
Ampirical —San Ramon, CA
- $84,239 - $158,735 a year
- Analysis skills
- Bachelor's degree
- Quality control
- Profit sharing
- Wellness program
Quick Apply
2d
Civil Engineer - Site
Ampirical —San Ramon, CA
- $70,487 - $179,439 a year
- Civil engineering
- Bachelor's degree
- Mentoring
- Profit sharing
- Wellness program
Quick Apply
2d
Civil Engineer - Site
Ampirical —San Ramon, CA
- $70,487 - $165,906 a year
- Civil engineering
- Bachelor's degree
- Mentoring
- Profit sharing
- Wellness program
Quick Apply
2d
Senior Substation Project Engineer
Finezi —Oakland, CA
- $80 - $95 an hour
- Contract
- Hybrid work
- Bachelor of Science
- 8 years
- Travel
Quick Apply
3d

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Technical Support Engineer

Rootly
San Francisco, CA

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Vision insurance

Qualifications

Infrastructure as Code (IaC)
Managing clients in a customer support role
Cloud service support
Terraform
SaaS platforms
APIs
SaaS (as product category for technical sales engineers)
Customer support
Remote desktop tools
CRM system proficiency
SaaS
Ticketing system technical support

Full Job Description

Office

GTM

Hybrid

Full-time

About Rootly

At Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry-leading incident management platform that allows companies around the world consistently and quickly resolve incidents. We are not simply transforming an industry, we are carving an entirely new +$B segment ourselves and need incredible talent to achieve this ambitious goal together.

Customers love Rootly. Some of the fastest growing companies around the world such as NVIDIA, Figma, Canva, Tripadvisor, Squarespace and more rely on Rootly to power their critical incident management process. They obsess over our delightful enterprise-ready platform and unique partnership model.

Investors love Rootly. We are backed by some of the most respected funds in the world from Y Combinator to operators like the CTO of Dropbox and GitHub. We'd be happy to disclose our entire funding and profitability picture live during the interview. As a culture we relentlessly put transparency first. We conduct monthly financial reviews as a team so everyone has a pulse on the health of the business and publish what we are building in our weekly changelog.

About the Role

Rootly is revolutionizing the way organizations handle incidents and emergencies and our cutting-edge platform empowers businesses to respond swiftly and effectively to critical situations, ensuring the safety and well-being of their employees and customers. We’re looking for a Technical Support Engineer to join our team.

If you love solving complex problems and are looking for an opportunity to utilize your investigative and problem-solving skills in a fast-paced environment then this could be a great opportunity for you. This is also a great opportunity to help lay the foundations within the Support team here at Rootly. This position follows a hybrid work model, requiring onsite presence three days a week.

Managing incoming requests and inquiries from customers which includes analyzing, prioritizing, and troubleshooting technical inquiries
Taking ownership of customer issues reported, see problems through to resolution
Providing prompt and accurate feedback to customers
Escalate complex technical issues to the appropriate teams while ensuring clear and timely communication with clients
Provide exceptional technical support to our B2B clients via various channels, including email, phone, chat, and remote desktop assistance.
Gather and provide feedback to the product development team based on client insights and recurring technical issues.
Stay up-to-date with product updates and industry trends to enhance your technical expertise and contribute to improving our support processes.
Create and maintain comprehensive documentation, including FAQs, troubleshooting guides, and knowledge base articles, to assist clients and the internal team.

What You'll Need

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
3+ years' experience in a technical support or customer support role, preferably in a B2B SaaS environment working with a technical product
Strong problem-solving skills and the ability to think analytically.
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to technical and non-technical users.
Familiarity with SaaS and cloud-based technologies including integrations, web-hooks, configuration and troubleshooting.
Knowledge of ticketing systems and customer relationship management (CRM) tools.
Self-motivated, adaptable, and a strong team player.
Technical knowledge in Terraform, APIs, and liquid markup syntax.

Preferred Experience

Experience in using/administering:
- On-call solutions such as: PagerDuty/VictorOps/OpsGenie etc.
- Monitoring solutions such as: Datadog, New Relic, SumoLogic etc.
- Troubleshooting/reading through logs to determine the cause of the issue.
- Git/Github
- Statuspage
- Scripting experience (JSON/XML/Python etc.)

Why Rootly?

We’re not just another startup. We’re building something category-defining and want teammates who crave ownership, love solving hard problems, and thrive in a high-bar, high-impact environment.

Here’s what you can expect when you join Rootly:

Competitive compensation and early equity in a fast-growing, venture-backed company.
Comprehensive medical, dental, and vision coverage.
3 weeks of vacation, plus unlimited sick and mental health days, and a company-wide end-of-year shutdown to recharge.
$500 stipend for home office setup.
Unlimited token usage and access to AI tools
A fast-moving, high-impact environment where your leadership and ideas directly shape the future of the company.

If this sounds like the kind of challenge and opportunity you’re looking for, apply now and let’s build something great together.

Rootly is an equal opportunity employer. We aim to create an environment where every team member at Rootly feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Now

Refine Your Search

technical implementation engineer jobs in san francisco, ca

Technical Support Engineer

Technical Operations Engineer

Structural Engineer / Project Engineer (Hybrid)

Optics Engineer

Genetics Engineer

High-Speed Design validation Engineer

Water/Wastewater Project Technical Lead

Electrical Engineer (Utility/Smart Grid)

Chief Engineer

Application Security Engineer - AI Trainer

Senior Electrical Characterization Engineer

Security Engineer - AI Trainer

Senior Building Engineer

Mechanical Designer - AI Trainer

Building Engineer

Civil Engineer - Foundations

Civil Engineer - Foundations

Civil Engineer - Site

Civil Engineer - Site

Senior Substation Project Engineer

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