Top 837 Retail manager Jobs in San Francisco Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
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8d
Store Manager San Francisco
Parachute Home —San Francisco, CA
- $75,000 - $95,000 a year
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
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Assistant Store Manager Sales - Sport & Outdoor
DICK'S Sporting Goods —Daly City, CA
- $78,000 - $109,200 a year
- Full-time
- Background check
- Merchandising
- Mid-level
Store Manager | Women's Fashion Retailer | $33.00-$35.00 hourly + Bonus + $2,000 Sign-On Bonus
No Rest For Bridget —San Francisco, CA
- $33 - $35 an hour
- Weekends as needed
- Inventory management
- Merchandising
- Mid-level
- Dental insurance
- 401(k)
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12d
Senior Assistant Manager
Hobby Lobby —San Mateo, CA
- $80,261 - $85,813 a year
- Mid-level
- Mentoring
- Retail management
- Paid holidays
- Disability insurance
Assistant Manager
Ralph Lauren —San Francisco, CA
- $75,000 - $115,000 a year
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- Merchandising
Manager, Sales and Customer Service
Macy’s —Daly City, CA
- $67,560 - $112,440 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
13d
Assistant Outlet Store Manager – Serramonte Center
Bloomingdale’s —Daly City, CA
- $67,560 - $112,440 a year
- Weekends as needed
- Merchandising
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Store Manager
Clare V. —San Francisco, CA
- $70,000 - $100,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- 3 years
- Disability insurance
- Health insurance
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Store Manager - Union Square
Louis Vuitton —San Francisco, CA
- $145,000 - $155,000 a year
- Mid-level
- Recruiting
- Retail management
- Disability insurance
- Health insurance
Outlet Store Manager - Serramonte Center
Bloomingdale’s —Daly City, CA
- $94,200 - $156,960 a year
- Weekends as needed
- Merchandising
- Mid-level
- 3 years
- Disability insurance
- Health insurance
General Manager
Gap —San Francisco, CA
- $64,400 - $87,000 a year
- Weekends as needed
- Customer service
- Merchandising
- Mid-level
- Store discount
- Employee stock purchase plan
Store Manager
Paper Source —San Francisco, CA
- $68,640 - $108,640 a year
- Full-time
- Merchandising
- Mid-level
- Retail management
- Paid parental leave
- Paid holidays
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Regional Manager
MINISO USA —San Francisco, CA
- $100,000 - $120,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Business Administration
Produce Associate Team Leader (Assistant Department Manager)
Whole Foods Market —San Francisco, CA
- $22.55 - $36.08 an hour
- 8 hour shift
- Inventory control
- Merchandising
- Mid-level
- Store discount
- Paid time off
ASSISTANT STORE MANAGER
Brunello Cucinelli —San Francisco, CA
- $90,000 - $120,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Paid holidays
- Disability insurance
Associate Store Team Leader
Whole Foods Market —Oakland, CA
- $86,320.00 - $118,622.40 a year
- Weekends as needed
- Computer literacy
- Merchandising
- Mid-level
- Store discount
- Paid time off
Showroom Manager
FABRICUT —San Francisco, CA
- $70,000 - $90,000 a year
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick Apply
Assistant Store Manager
Sézane —San Francisco, CA
- $75,000 a year
- Full-time
- Merchandising
- Mid-level
- Continuous improvement
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Retail Assistant Store Manager Union Street
Vuori, Inc —San Francisco, CA
- $25.61 - $29.61 an hour
- 8 hour shift
- Merchandising
- Maintenance
- Mid-level
- Health insurance
- Paid time off
Quick Apply

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retail manager jobs near san francisco ca

Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

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Job Details

$75,000 - $78,000 a year
8 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

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Refine Your Search

retail manager jobs in san francisco ca

Customer Service Assistant Manager

Store Manager San Francisco

Assistant Store Manager Sales - Sport & Outdoor

Store Manager | Women's Fashion Retailer | $33.00-$35.00 hourly + Bonus + $2,000 Sign-On Bonus

Senior Assistant Manager

Assistant Manager

Manager, Sales and Customer Service

Assistant Outlet Store Manager – Serramonte Center

Store Manager

Store Manager - Union Square

Outlet Store Manager - Serramonte Center

General Manager

Store Manager

Regional Manager

Produce Associate Team Leader (Assistant Department Manager)

ASSISTANT STORE MANAGER

Associate Store Team Leader

Showroom Manager

Assistant Store Manager

Retail Assistant Store Manager Union Street

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