Top 4083 Senior support manager Jobs in San Francisco Ca

Senior Manager, Customer Experience
DoorDash USA —San Francisco, CA
- $143,400 - $210,900 a year
- SQL
- Military encouraged
- Fair chance
- Paid parental leave
- Parental leave
Quick Apply
Workplace & Experience Manager
Lime —San Francisco, CA
- $118,000 - $125,000 a year
- Full-time
- Hybrid work
- Google Workspace
- 5 years
- Office
- Paid parental leave
- Health savings account
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5d
Senior Manager, Internal Communications
Crusoe —San Francisco, CA
- $159,000 - $193,000 a year
- Full-time
- Google Workspace
- Organizational skills
- Senior level
- Commuter assistance
- Paid parental leave
Quick Apply
VP, Home Care and Support Services
Institute on Aging —San Francisco, CA
- $220,000 - $240,000 a year
- Email
- Home Health
- Mentoring
- Fair chance
Recruiter
Gap Inc. —San Francisco, CA
- $96,700 - $125,700 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
- Store discount
- Employee stock purchase plan
Assistant Manager
Ralph Lauren —San Francisco, CA
- $75,000 - $115,000 a year
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- Merchandising
6d
Senior Workplace Business Partner
OpenAI —San Francisco, CA
- $158,000 - $225,000 a year
- Full-time
- Office
- Mentoring
- Fair chance
- Relocation assistance
Senior Customer Success Manager - Fintech
BitGo —San Francisco, CA
- $140,000 - $170,000 a year
- Analysis skills
- Senior level
- 4 years
- Paid parental leave
- Health insurance
Quick Apply
Background Investigator (1251) - San Francisco Police Department
City and County of San Francisco —San Francisco, CA
- $112,112 - $136,240 a year
- Full-time
- Mid-level
- Office
- Driver's License
- Continuing education credits
Senior Talent & Creator Strategist
Adobe —San Francisco, CA
- $108,300 - $218,600 a year
- Full-time
- Fair chance
- Budgeting
- Senior level
9d
Senior Director, CSS WEST
Center for Supportive Schools —Oakland, CA
- $90,000 - $120,000 a year
- Email
- School experience
- 5 years
- Business development
- 403(b) matching
- Paid holidays
Quick Apply
Head of Space Force & Defense Programs
SkyMapper Inc —San Francisco, CA
- Contract
- Hybrid work
- Senior level
- Commercial
Quick Apply
2d
Founding Sales Manager (GTM Operator)
GIGR INC —San Francisco, CA
- From $80,000 a year
- Full-time
- 5 years
- English
- Contracts
- Health insurance
- Flexible spending account
Quick Apply
Assistant Project Manager
TMG Partners —San Francisco, CA
- $90,000 - $130,000 a year
- Full-time
- Construction site
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Community Education & Outreach Specialist-Chinese (1.0 FTE)
MARU —San Leandro, CA
- $30 - $34 an hour
- Full-time
- Hybrid work
- Computer literacy
- HIPAA
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Senior Human Resources Manager
East Bay Center for the Performing Arts —Richmond, CA
- $93,800 - $131,300 a year
- Full-time
- Hybrid work
- Background check
- Research
- Office
- Paid holidays
- Disability insurance
Quick Apply
Mammography Lead - Breast Center
Sutter Health —Oakland, CA
- $63.30 - $79.42 an hour
- 8 hour shift
- Customer service
- BLS Certification
- Mid-level
9d
Executive Assistant
Aya Healthcare —San Francisco, CA
- $45 - $48 an hour
- Contract
- Hybrid work
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
13h
Project Executive (Design and Construction)
The Epiphany Group —San Francisco, CA
- $200,000 - $300,000 a year
- Full-time
- Mentoring
- Recruiting
- Contracts
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Director of Rehabilitation
Confidential —Oakland, CA
- $67.30 - $76.90 an hour
- Full-time
- Customer service
- Physical & Rehabilitation Medicine
- Travel
- Paid holidays
- Relocation assistance
Quick Apply

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Senior Manager, Customer Experience

DoorDash USA -
San Francisco, CA

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Job Details

$143,400 - $210,900 a year

Benefits

Paid parental leave
Parental leave

Qualifications

Stakeholder relationship building

Full Job Description

About the Team

As one of DoorDash's core operations teams, Customer Experience, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs, manages, and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.

About the Role

The Senior Manager role will lead the Credit & Refunds (C&R) Resolutions team focused on developing and scaling a cross-functional, AI-integrated compensation decision function that drives both cost savings and growth across support and fraud domains. Day-to-day work centers on setting and executing strategy, leveraging data and AI to optimize outcomes, aligning stakeholders across teams, and managing complex trade-offs between efficiency, customer experience, and long-term innovation. This role requires a strong operator who can navigate ambiguity, break down complex problems, and drive measurable impact across across-functional partners.

On a typical day, you might define strategic priorities, analyze performance trends to identify root causes, align stakeholders on a path forward, and translate insights into actionable plans that deliver against business objectives. You will also play a critical role in developing talent, strengthening team capabilities, and building a high-performing organization.

Our best Senior Managers are highly strategic and analytical, with strong ownership, excellent judgment, have exceptional interpersonal and relationship-building skills and the ability to influence across all levels of the organization. They are equally comfortable setting vision and rolling up their sleeves to execute, and they consistently put the broader business and customer impact first.

You're excited about this opportunity because you will…

Shape and drive the strategy and vision of Consumer resolutions and key partnerships, aligning short- and long-term priorities
Drive the strategy for C&R resolutions
Own key business results and present outcomes to leadership, while empowering your team to grow in their careers
Own and lead large-scale, multi-organizational initiatives that drive step-function impact across the business, aligning diverse stakeholders and ensuring end-to-end execution
Break down ambiguous problems, identify root causes, and implement scalable solutions
Partner with cross-functional teams (e.g., Product, Engineering, Analytics, Operations) to drive alignment and results
Use data and insights to identify opportunities, inform decisions, and optimize performance
Communicate effectively with senior leadership, influencing decisions and driving alignment
Build and develop a high-performing team, coaching individuals to grow into next-level roles
Foster an engaging, accountable, and collaborative team environment

We're excited about you because…

You have 8+ years of experience in strategy, management consulting, product, or a related field; experience in support strategy is a plus
You have a proven track record of leading cross-functional initiatives and delivering results
You are a strong problem solver who can break down complex, ambiguous challenges and drive solutions
You are highly analytical and comfortable using data to inform decisions (e.g., SQL, Excel, or similar tools)
You are an owner, meaning you take responsibility for outcomes, have experience being in the driver's seat, and want to define scope and vision from ambiguous problems
You have experience managing and developing teams of two or more people, including coaching and building leadership bench
You have strong interpersonal and relationship-building skills, with the ability to influence across all levels
You have a bias for action, are adaptable, and can pivot quickly as new information emerges
You are customer-focused and consistently optimize for the best overall business and user outcomes

We expect this position to be filled by 8/2/26.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

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Refine Your Search

senior support manager jobs in san francisco ca

Senior Manager, Customer Experience

Workplace & Experience Manager

Senior Manager, Internal Communications

VP, Home Care and Support Services

Recruiter

Assistant Manager

Senior Workplace Business Partner

Senior Customer Success Manager - Fintech

Background Investigator (1251) - San Francisco Police Department

Senior Talent & Creator Strategist

Senior Director, CSS WEST

Head of Space Force & Defense Programs

Founding Sales Manager (GTM Operator)

Assistant Project Manager

Community Education & Outreach Specialist-Chinese (1.0 FTE)

Senior Human Resources Manager

Mammography Lead - Breast Center

Executive Assistant

Project Executive (Design and Construction)

Director of Rehabilitation

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About the Team

About the Role

You're excited about this opportunity because you will…

We're excited about you because…

About DoorDash

Our Commitment to Diversity and Inclusion

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