Top 153 Guest service agent Jobs in San Gabriel, Ca

Front Desk Agent
AC Hotel Pasadena —Pasadena, CA
- $21 an hour
- Part-time
- No high school diploma
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Agent
Hersha Hospitality Management, LP —Pasadena, CA
- $22.25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
14d
Guest Service Agent
Courtyard Los Angeles Pasadena/Old Town —Pasadena, CA
- From $22.25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
13d
Front Desk Agent- AM and PM shifts
Hilton Los Angeles/San Gabriel —San Gabriel, CA
- $18 an hour
- Full-time
- Background check
- Organizational skills
- Computer skills
- Free parking
- Health insurance
Quick Apply
5d
Front Desk Agent
InterContinental —Los Angeles, CA
- $27.15 - $33.94 an hour
- Weekends as needed
- Sales
- Basic math
- High school diploma or GED
Front Desk Agent
Arbor Lodging —Arcadia, CA
- $17.50 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Front Desk Agent
USC —Los Angeles, CA
- $22.79 - $28.00 an hour
- Night shift
- Hotel
- High school diploma or GED
- Bachelor's degree
Front Desk Agent
Springhill Suites Arcadia —Arcadia, CA
- $17.50 an hour
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Overnight Front Office Agent
FAIRMONT —Los Angeles, CA
- $35.75 an hour
- Overnight shift
- Ability to walk for extended periods
- 1 year
- Ability to stand for extended periods
Quick Apply
3d
Hotel Front Desk Agent
Embassy Suites by Hilton Los Angeles/Glendale Hotel —Glendale, CA
- $25 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Mid-level
- Free parking
- Health insurance
Quick Apply
Hotel Front Desk Agent $23 Per Hour
Commerce Casino —Commerce, CA
- $23 an hour
- Full-time
- Writing skills
- No high school diploma
- English
- Health insurance
- Dental insurance
Quick Apply
Agent Front Desk
Hotel Indigo —Los Angeles, CA
- $28.00 - $34.94 an hour
- Night shift
- Sales
- Computer literacy
- Basic math
10d
Front Desk Agent
Hilton Garden Inn Arcadia —Arcadia, CA
- $18.50 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Columbia Hospitality Inc —Duarte, CA
- $23 - $24 an hour
- Full-time
- Office
- Hotel
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Front Desk Agent
Vine Street Hospitality —Los Angeles, CA
- $26 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
7d
Guest Service Agent
Hyatt Place Glendale —Glendale, CA
- $25 an hour
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
10d
Hotel Front Desk Receptionist
Residence inn by Marriott Los Angeles LAX —Los Angeles, CA
- $26.75 - $27.25 an hour
- Residential
- Hotel
- High school diploma or GED
- Food provided
Quick Apply
Front Desk Agent
GLENMARK HOTEL —Glendale, CA
- $25 an hour
- Part-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
14d
Guest Service Agent - Full Time
Kimpton Hotels & Restaurants —Los Angeles, CA
- $27.34 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Reservations Agent
LINE LA —Los Angeles, CA
- $27.95 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- English
Quick Apply

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Front Desk Agent

AC Hotel Pasadena
Pasadena, CA

Quick Apply

Job Details

Part-time
$21 an hour

Qualifications

Computer operation
Customer communication
High school diploma or GED
Attention to detail
Front desk
Time management

Full Job Description

POSITION SUMMARY The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

· Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

· Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.

· If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.

· Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

· Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

· On time and at work when scheduled and in proper uniform.

· Attend department meetings as scheduled.

· Consistent professional and positive attitude and actions when communicating with guests and associates.

· Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.

· Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

· Any other duties / tasks as requested by management.

QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience:

High school education or equivalent experience. Guest service, basic accounting, and familiarity with hospitality industry practices preferred.

ASTAY Experience Preferred

Skills and Abilities:

Ability to understand and provide friendly guest service. Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations. Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills.

Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort:

Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a

telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 40 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.

Pay: $21.00 per hour

Work Location: In person

Quick Apply

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