Top 290 It help desk Jobs in San Jose, Ca

Deskside Technician
HCL Technologies Limited - Business Services —Sunnyvale, CA
- $43,000 - $75,000 a year
- Email
- Background check
- Computer science
- Microsoft Excel
- AD&D insurance
- Paid holidays
Quick Apply
IT Technician - Branch Support Specialist
Allied digital service limited —Menlo Park, CA
- $23 - $24 an hour
- Weekends as needed
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Desktop Analyst
Bloom Energy —Fremont, CA
- $35 - $40 an hour
- Extended hours
- Google Workspace
- Azure
- Mid-level
Quick Apply
7d
IT Field Service Technician
Hemmersbach Nordamerika —San Jose, CA
- $23 - $30 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Field Tech II
Compucom —San Jose, CA
- $20.25 - $27.00 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
Temp IT User Support Specialist
Santa Clara Family Health Plan —San Jose, CA
- $66,273 - $99,409 a year
- Temporary
- Computer science
- Microsoft Excel
- Microsoft Outlook
8d
Desktop Support Technician (Entry Level) - IT
Pacific Coast Trane —Sunnyvale, CA
- $22 - $28 an hour
- Overtime
- Ability to lift 50 pounds
- Trade school
- 1 year
Quick Apply
IT Help Desk Specialist
FM Industries —Fremont, CA
- $30 - $35 an hour
- Full-time
- Microsoft Outlook
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Remote Service Desk Analyst or IT Technical Support Analyst
eSudo Technology Solutions —San Jose, CA
- Full-time
- Remote
- Mid-level
- Windows
- Analysis skills
- Paid holidays
- Tuition reimbursement
IT Support Analyst
ID.me —Mountain View, CA
- $89,918 - $104,880 a year
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
MAC OSX Support Technician
Tentek, Inc. —Sunnyvale, CA
- $33 - $35 an hour
- Contract
- Background check
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Technician I
BKF —San Jose, CA
- $23 - $30 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Computer literacy
- Profit sharing
- Paid holidays
Quick Apply
7d
IT Help Desk Technician - Night Shift
Foxconn Industrial Internet - FII —San Jose, CA
- $88,000 - $110,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Desktop Support Analyst
HEADWAY TECHNOLOGIES INC —Milpitas, CA
- $26 - $33 an hour
- Full-time
- Azure
- Writing skills
- Mid-level
IT Service Coordinator
Central Computer —Santa Clara, CA
- $20 - $25 an hour
- Full-time
- Computer literacy
- Office
- Computer skills
- Health insurance
- Dental insurance
IT Helpdesk Support Specialist (Temporary Contract Staff Augmentation Role)
Ampere Computing —Santa Clara, CA
- $43.75 - $65.38 an hour
- Temporary
- Computer science
- 6 years
- Computer Science
IT Support Specialist
Fujitsu —Santa Clara, CA
- $30 - $40 an hour
- Part-time
- Google Workspace
- Office
- Windows
Office Admin/IT Helpdesk Specialist
Sciens Building Solutions —Pleasanton, CA
- $36.06 - $38.46 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
6d
IT Helpdesk & Infrastructure Engineer
Protagonist Therapeutics —Newark, CA
- $125,000 - $155,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
IT Helpdesk
SBT Global, Inc. —San Jose, CA
- $31 an hour
- Contract
- Mid-level
- 4 years
- Communication skills
Quick Apply
9d

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Deskside Technician

HCL Technologies Limited - Business Services -
Sunnyvale, CA

Quick Apply

Job Details

Permanent | Full-time
$43,000 - $75,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Desktop computer repair
Mobile device support
Microsoft Excel
Azure
IT user and group management
Laptop (troubleshooting support)
iOS
Hardware maintenance
Equipment troubleshooting
Employee relationship building
Windows
IT infrastructure
Bachelor's degree
Video conferencing software
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer networking
Microsoft Teams
MFA
UEM
Hardware management
IT
Productivity software
Video conferences (communication methods)
Desktop administration
Hardware diagnostics
Intune
Video conferencing systems operation
IT department experience

Full Job Description

Overview:

This position is for an experienced technician on the Desktop Support team responsible for

partnering with both IT design teams and Level 2 Service Desk to provide support for core

infrastructure and desktop technologies for customer support environment. It also

involves hardware asset management. Managing the IT stockroom inventory to ensure enough stock

is available for the base operations.

Responsibilities for this position may include but are not limited to:

· Primary desktop support for Windows Operating System, Mobile Device Management

· Infrastructure, Video Conferencing systems, and application support.

· Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users.

· Ensure consistent processes, procedures and technologies are utilized across enterprise environment.

· Understand and follow direction provided by the Application and System Services team leads and managers.

· Document recurring issues in the Knowledge Base.

· Document in detail case status and tasks / work completed with end users in ITSM system.

· Follow the provided Critical incident management process in case of widespread or high impacting issues.

· Setup and maintain inventory processes. Keep the stockroom area clean and organized.

· Receive and record assets in System for tracking.

· Pick, prepare, and organize outgoing order.

· Work with team lead and team to maintain adequate IT stock levels.

· Work with Field Service/Project teams to ensure the proper equipment is allocated for work

· Orders.

· Maintain inventory controls over tools.

· Provide reports supporting the asset inventory using excel and other tables as needed

· Gather data on and provide analysis of all activities that have an impact on the value, cost

and risk of asset life cycles.

Required Qualifications:

· Bachelor’s degree in IT or Computer Science

Preferred Qualifications:

· Support Certifications, desired:

o Microsoft Certified Professional

o Microsoft Certified Technology Specialist

o ITIL

· Technologies - Candidate must have minimum 4 years combined experience and be proficient in supporting the following technologies:

o Windows 11 Operating System advanced troubleshooting; proficient using Windows Desktop imaging.

o Microsoft Office 365 Suite and advanced troubleshooting.

o Hardware troubleshooting with the ability to pinpoint hardware vs. software issue

o General knowledge/troubleshooting for Networking

o General knowledge of Microsoft Intune, MFDs

o Mobile Device Management and Mobile Web Apps, iOS, etc.

o Active Directory Administration and Infrastructure Design

o Teams Conferencing system support

o Understand and troubleshoot Azure MFA

o Strong customer service skills

Analytical & Problem-Solving Skills: Strong analytical and problem-solving abilities to analyze situations, develop models, and recommend solutions. Ability to see the bigger picture and understand the impact of processes/tools on each other. Communicate transparently about impacts and risks with mitigation strategies.

Teamwork/Interpersonal Skills: Ability to work with and influence geographically dispersed colleagues. Demonstrates an inclusive, collaborative style to achieve results. Strong facilitation skills and collaboration across multiple management levels and organizations.

Business Knowledge: Experience in IT delivery teams and understanding of diverse operating environments and cultures. Knowledge of how business strategies and regional IT needs vary and their impact on service delivery. Proven experience in providing business solutions through consultancy, including requirements, design, and implementation.

Communication Skills: Excellent verbal and written communication skills to effectively convey technical information to non-technical stakeholders. Ability to build strong relationships with clients and team members.

Adaptability: Ability to adapt to changing environments and manage multiple priorities. Demonstrates resilience and flexibility in the face of challenges.

Customer Focus: Strong customer service orientation with a focus on understanding and meeting customer needs. Ability to provide exceptional support and maintain high levels of customer satisfaction.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

Job Types: Full-time, Permanent

Pay: $43,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: On the road

Quick Apply

Refine Your Search

it help desk jobs in san jose, ca

Deskside Technician

IT Technician - Branch Support Specialist

Desktop Analyst

IT Field Service Technician

Field Tech II

Temp IT User Support Specialist

Desktop Support Technician (Entry Level) - IT

IT Help Desk Specialist

Remote Service Desk Analyst or IT Technical Support Analyst

IT Support Analyst

MAC OSX Support Technician

IT Help Desk Technician I

IT Help Desk Technician - Night Shift

Desktop Support Analyst

IT Service Coordinator

IT Helpdesk Support Specialist (Temporary Contract Staff Augmentation Role)

IT Support Specialist

Office Admin/IT Helpdesk Specialist

IT Helpdesk & Infrastructure Engineer

IT Helpdesk

I want to receive the latest job alert for it help desk in san jose, ca

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