Top 9558 Manager, moderation quality Jobs in San Jose, Ca

Technical Support Manager
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Payer Contracts Manager
Infusion For Health —California
- $150,000 - $160,000 a year
- Full-time
- Remote
- Microsoft Excel
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d
Test Supervisor
dB Control —Fremont, CA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Program Manager
Horizon Services, Inc. —San Jose, CA
- $90,000 - $95,000 a year
- Full-time
- Bilingual
- CPR Certification
- Clean driving record
- Continuing education credits
- Paid holidays
Quick Apply
Senior Community Manager - Multi-Site
Aperto Property Management, Inc —San Jose, CA
- $80,000 - $85,000 a year
- Full-time
- 3 years
- High school diploma or GED
- Supervising experience
- Disability insurance
- Health insurance
Quick Apply
Resident Manager III/General Manager with 2-bedroom unit (Markham Plaza I & II-1239,1310)
EAH INC. —San Jose, CA
- Online Application
- Background check
- 18 years or older
- High school diploma or GED
- Wellness program
- 403(b) matching
Quick Apply
PCB Quality Manager
Gorilla Circuits —San Jose, CA
- $120,000 - $180,000 a year
- Full-time
- 5 years
- Engineering
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Quick Apply
Manager, Grievance & Appeals
Santa Clara Family Health Plan —San Jose, CA
- $133,757 - $207,324 a year
- Full-time
- Hybrid work
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
5d
Case Manager - Housing
Confidential —Santa Clara, CA
- $27.55 - $33.83 an hour
- Temporary
- Spanish
- Mid-level
- Organizational skills
Quick Apply
Manager, Moderation Quality
TikTok USDS JV —San Jose, CA
- $110,223 - $198,445 a year
- Hybrid work
- Bachelor of Science
- SQL
- Presentation skills
- Paid parental leave
- Paid holidays
2d
Content Moderation Quality Operation Specialist - USDS
TikTok USDS JV —San Jose, CA
- $73,467 - $168,889 a year
- Hybrid work
- Writing skills
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
Engineering Manager, Quality Engineering - MapKit
Apple —Cupertino, CA
- $237,600 - $356,400 a year
- 6 years
- Product management
- Mentoring
- Employee stock purchase plan
- Health insurance
Moderation Quality Assurance Specialist
TikTok USDS JV —San Jose, CA
- $42.31 - $72.65 an hour
- Hybrid work
- Bachelor of Science
- Mid-level
- Analysis skills
- Paid parental leave
- Paid holidays
5d
QA Manager
CYBER FORZA —Santa Clara, CA
- Email
- Computer science
- Computer Science
- 5 years
Quality Inspector and Manager
Bradley Nameplate Corporation —Fremont, CA
- $30 - $35 an hour
- Full-time
- Mid-level
- Analysis skills
- Team management
- Flexible schedule
Quick Apply
6h
Quality Manager (NASA Ames)
Chugach Government Solutions —Moffett Field, CA
- $139,000 - $149,697 a year
- Full-time
- Management
- Schematics
- 5 years
11d
Office Manager - Mountain View
Allen Control Systems —Mountain View, CA
- $120,000 - $160,000 a year
- Full-time
- 7 years
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Program Manager
Quanta Computer USA, Inc. —Fremont, CA
- $120,000 - $160,000 a year
- Full-time
- 5 years
- Engineering
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Manager, Quality Assurance
Triple Ring Technologies —Fremont, CA
- $125,000 - $150,000 a year
- Hybrid work
- Bachelor of Science
- Bachelor's degree
- Software development
- Paid holidays
- Health insurance
Quick Apply
Logistics & Dispatch Manager
Figure —San Jose, CA
- Full-time
- System design
- Driver's License
- Warehouse
Quick Apply

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manager, moderation quality jobs near san jose, ca

Technical Support Manager

Warmboard Inc.
Scotts Valley, CA

Quick Apply

Job Details

Full-time
$110,000 - $140,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Technical support via phone
Phone communication
Caseload management
Residential construction experience
Team development
Problem-solving
Training & development
Process management
Client interaction via phone calls

Full Job Description

Technical Support Manager

Warmboard Inc., located in Scotts Valley, is the number one radiant floor heating brand in North America. We're renowned for the quality and performance of our products. The ideal candidate has hands-on experience in residential construction.

Knowledge of HVAC, radiant floor heating, boilers, heat pumps is a plus.

What you'll do:

Team Leadership & Execution

Lead ongoing training and development of Technical Support team members
Coach the team to deliver high-quality technical support
Serve as an escalation point for complex issues, stepping in directly when needed to support customers and the team
Guide day-to-day execution, ensuring issues are handled efficiently based on complexity

Technical Support Operations

Oversee daily support across phone and email channels, with a strong emphasis on a phone-first support model
Build and reinforce best practices for handling real-time customer interactions over the phone, including troubleshooting, communication, and de-escalation
Act as a hands-on leader, stepping in during peak times and complex situations
Drive effective troubleshooting across hardware, software, and system-related issues
Own and optimize case management workflows to improve resolution speed and consistency

Process & Cross-Functional Collaboration

Partner with Product, Engineering, and Quality to improve troubleshooting workflows and system reliability
Build and manage Help Center and knowledge base content to improve self-service and internal support
Identify trends and provide feedback to drive product and process improvements

Reporting & Continuous Improvement

Analyze support metrics to identify gaps and improve performance
Forecast staffing needs and ensure proper coverage
Continuously refine processes, tools, and documentation to improve efficiency and scale
Continuously look for opportunities to streamline workflow, automate repetitive tasks, and enhance customer experience

Who you are:

5+ years of experience in technical support or support engineering
3+ years leading teams in a hardware + software environment
Strong hands-on troubleshooting across devices, systems, and integrations
Experience in a phone-first support environment with real-time coaching
Proven ability to build and scale support processes, workflows, and infrastructure
Strong understanding of case management, escalations, and SLA-driven support
Experience building and maintaining Help Center / knowledge base content
Ability to partner with Engineering, Product, and Business Systems
Analytical mindset with a focus on improving performance through data

Bonus Points For:

Experience supporting connected devices, hardware, IoT or mission-critical systems
Background building or scaling a technical support organization in a high-growth environment
Experience developing Help Center / knowledge base strategy and content
Experience working cross-functionally with Engineering and Product to resolve systemic issues
Strong analytical background with experience using support metrics to drive improvements

Please submit your cover letter and resume for consideration. No phone calls or faxes please. To all recruitment agencies: Warmboard does not accept agency resumes.

Job Type: Full-time

Pay: $110,000.00 - $140,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Residential construction: 2 years (Required)

Ability to Commute:

Scotts Valley, CA 95066 (Required)

Work Location: In person

Quick Apply

Refine Your Search

manager, moderation quality jobs in san jose, ca

Technical Support Manager

Payer Contracts Manager

Test Supervisor

Program Manager

Senior Community Manager - Multi-Site

Resident Manager III/General Manager with 2-bedroom unit (Markham Plaza I & II-1239,1310)

PCB Quality Manager

Manager, Grievance & Appeals

Case Manager - Housing

Manager, Moderation Quality

Content Moderation Quality Operation Specialist - USDS

Engineering Manager, Quality Engineering - MapKit

Moderation Quality Assurance Specialist

QA Manager

Quality Inspector and Manager

Quality Manager (NASA Ames)

Office Manager - Mountain View

Program Manager

Manager, Quality Assurance

Logistics & Dispatch Manager

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