Top 717 Merchant, trees Jobs in San Jose, Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
8d
English Language Arts Teacher
Loving Tree Academy —Pleasanton, CA
- $35 - $50 an hour
- Part-time
- Classroom
- English
- Bachelor's degree
Quick Apply
2d
Tree Care Branch Manager
Addison Group —San Jose, CA
- $110,000 - $140,000 a year
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Maintenance Worker I
Tryfacta, Inc —San Jose, CA
- $32.43 an hour
- Contract
- Carpentry
- Construction site
- Computer literacy
Quick Apply
6d
Retail Engagement Specialist
2020 Companies, Inc. —Mountain View, CA
- $27 an hour
- Full-time
- Merchandising
- No high school diploma
- Mid-level
- Paid training
- Mileage reimbursement
Quick Apply
9d
Content Moderation Quality Operation Specialist - USDS
TikTok USDS JV —San Jose, CA
- $73,467 - $168,889 a year
- Hybrid work
- Writing skills
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
Customer Experience BPO Operation QA Specialist - USDS
TikTok USDS JV —San Jose, CA
- $73,467 - $168,889 a year
- Hybrid work
- Writing skills
- Mid-level
- Bachelor's degree
- Paid parental leave
- Paid holidays
City of Santa Clara - Volunteer
City of Santa Clara, CA —Santa Clara, CA
- Online Application
- Classroom
- High school
- Experience working with individuals with disabilities
Vegetation Management Inspector - Union
American Tree Medics Inc —San Jose, CA
- $40.74 - $50.35 an hour
- Full-time
- Clean driving record
- High school diploma or GED
- Driver's License
- Travel reimbursement
- Fuel card
Quick Apply
Customer Experience BPO Vendor Manager - USDS
TikTok USDS JV —San Jose, CA
- $96,000 - $217,023 a year
- Hybrid work
- Writing skills
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Economist II
Amazon.com Services LLC —Sunnyvale, CA
- $136,000 - $212,800 a year
- Full-time
- Mid-level
- Doctor of Philosophy
- Fair chance
- AD&D insurance
- Health insurance
Utilities Field Services Supervisor- Trees #26A-26 (20762168)
City of Redwood City —Redwood City, CA
- $12,027 - $14,430 a month
- Full-time
- Background check
- Recruiting
- Pre-employment physical examination
- Paid time off
- Flexible schedule
Creative Producer - Special Projects
Apple —Cupertino, CA
- $144,600 - $263,800 a year
- 5 years
- Travel
- Senior level
- Employee stock purchase plan
- Health insurance
Senior Operations Specialist, Commercial Operations
DoorDash USA —Fremont, CA
- $28.40 - $41.80 an hour
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
- Paid parental leave
- Health insurance
Quick Apply
4d
Product and Strategy Operations Lead, Merchant
Google —Mountain View, CA
- $222,000 - $308,000 a year
- Full-time
- 11+ years
- Master's degree
- SQL
Groundsperson
Ned Patchett Tree Care & Consulting —San Carlos, CA
- $21 - $35 an hour
- Email
- Heavy lifting
- Driver's License
- US work authorization
- Paid holidays
- Health insurance
Trimmer Trainee 3rd w-CDL - PG&E Fully Assessed
Utility Tree Service, LLC —San Jose, CA
- $83,000 - $95,000 a year
- Full-time
- 18 years or older
- Pass drug screening
- No experience needed
- Disability insurance
- Health insurance
Quick Apply
Economist I - RFCA
Amazon.com Services LLC —Santa Clara, CA
- $129,200 - $192,200 a year
- Full-time
- Finance
- Doctor of Philosophy
- Fair chance
- AD&D insurance
- Health insurance
Systems Integrity Analyst - USDS
TikTok USDS JV —San Jose, CA
- $118,800 - $269,800 a year
- Hybrid work
- Mid-level
- 3 years
- Fair chance
- Paid parental leave
- Paid holidays
As-Needed Laborer
City of Santa Clara, CA —Santa Clara, CA
- $18.70 - $25.31 an hour
- Weekends as needed
- Heavy lifting
- Sanitation
- No experience needed

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merchant, trees jobs near san jose, ca

Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
8 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

merchant, trees jobs in san jose, ca

Customer Service Assistant Manager

English Language Arts Teacher

Tree Care Branch Manager

Maintenance Worker I

Retail Engagement Specialist

Content Moderation Quality Operation Specialist - USDS

Customer Experience BPO Operation QA Specialist - USDS

City of Santa Clara - Volunteer

Vegetation Management Inspector - Union

Customer Experience BPO Vendor Manager - USDS

Economist II

Utilities Field Services Supervisor- Trees #26A-26 (20762168)

Creative Producer - Special Projects

Senior Operations Specialist, Commercial Operations

Product and Strategy Operations Lead, Merchant

Groundsperson

Trimmer Trainee 3rd w-CDL - PG&E Fully Assessed

Economist I - RFCA

Systems Integrity Analyst - USDS

As-Needed Laborer

I want to receive the latest job alert for merchant, trees in san jose, ca

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