Top 848 Quality assurance lead Jobs in San Jose, Ca

Contact Center Manager
NVIDIA —Santa Clara, CA
- $72,000 - $115,000 a year
- Full-time
- Bilingual
- Mid-level
- Analysis skills
7d
Senior RMA Customer Experience Manager
NVIDIA —Santa Clara, CA
- $136,000 - $212,750 a year
- Full-time
- 11+ years
- Analysis skills
- Presentation skills
Administrator
Channing House —Palo Alto, CA
- $176,800 - $220,000 a year
- Weekends as needed
- Hospitality
- Nursing
- 7 years
Quick Apply
10d
QA Lead
AVVENIRE SOLUTIONS —Fremont, CA
- Computer Science
- 5 years
- Bachelor's degree
Compliance Analytics & Reporting Analyst - USDS
TikTok USDS JV —San Jose, CA
- $98,800 - $196,000 a year
- Hybrid work
- Mid-level
- Fair chance
- Communication skills
- Paid parental leave
- Paid holidays
Operations Manager
Amazon.com Services LLC —San Jose, CA
- $100,100 - $150,100 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Physical Therapist - Substitute
Milpitas Unified School District —Milpitas, CA
- $61.30 - $75.22 an hour
- Part-time
- Background check
- CPR Certification
- Experience working with individuals with disabilities
Quick Apply
Child & Adolescent Therapist (LMFT / LCSW / LPCC) - Program Lead
LGTC Group —San Jose, CA
- From $80,000 a year
- Full-time
- LMFT
- Licensed Clinical Social Worker
- Outpatient experience
- Dental insurance
- 401(k)
Quick Apply
2d
Radiation Therapist II, $10K Sign-On Bonus
Stanford Health Care —Palo Alto, CA
- $70.52 - $93.43 an hour
- 8 hour shift
- Anatomy knowledge
- Patient monitoring
- BLS Certification
- Health savings account
- Health insurance
Lead Window Tint Technician
Tint Company —Union City, CA
- Up to $100,000 a year
- Full-time
- Customer service
- Mid-level
- Quality control
Quick Apply
1d
Perfusionist II
Stanford Health Care —Palo Alto, CA
- $100.65 - $113.34 an hour
- Full-time
- Surgery
- Current TB test
- BLS Certification
- Health savings account
- Health insurance
Radiation Therapist II, $10K Sign-On Bonus
Stanford Health Care —Palo Alto, CA
- $70.52 - $93.43 an hour
- 8 hour shift
- Anatomy knowledge
- Patient monitoring
- BLS Certification
- Health savings account
- Health insurance
Quality Engineer
Alpha EMS Corporation —Fremont, CA
- $72,000 - $88,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Regional Therapy Consultant
Belmont Healthcare Center —Belmont, CA
- Full-time
- Skilled nursing facility
- Management
- No education required
- Health insurance
Quick Apply
13d
Program Manager - LMFT, LCSW, LPCC
Pacific Clinics —San Jose, CA
- $95,165 - $114,000 a year
- Bilingual
- School experience
- LMFT
- Health insurance
- Dental insurance
CNC Lathe
CHawk Technology —Hayward, CA
- $20 - $27 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
Quick Apply
10h
Director of Operations
New Horizon Foods, Inc —Union City, CA
- $85,000 - $125,000 a year
- Full-time
- 5 years
- Supervising experience
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Data Project Manager
RK Electric —Fremont, CA
- $85,000 - $100,000 a year
- Full-time
- Background check
- 5 years
- In-person
- Health savings account
- Health insurance
Quick Apply
Consumer Affairs Supervisor
National Beverage Corp. —Hayward, CA
- From $74,000 a year
- Full-time
- Marketing
- Ability to walk for extended periods
- 5 years
- Health savings account
- Health insurance
Quick Apply
8d
PCBA Production Manager
Gorilla Circuits —San Jose, CA
- $100,000 - $150,000 a year
- Full-time
- Oracle
- Engineering
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
8d

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Contact Center Manager

NVIDIA -
Santa Clara, CA

Apply Now

Job Details

Full-time
$72,000 - $115,000 a year
7 days ago

Qualifications

Data analysis reporting
Managing teams in a customer support role
Team leadership
Metrics Reporting
Change management
Managing clients in a customer support role
Key Performance Indicators
Management reporting
Customer support
CRM system proficiency
Cross-functional communication
Team building

Full Job Description

We are seeking a Contact Center Manager whose leadership goes beyond managing calls. A leader who can transform everyday interactions into innovative chances. In this role, you'll serve as the link between individuals and results, contributing to the growth and maintenance of our culture. You'll guide agents to become assured problem-solvers and translate data into actionable insights!

Our global contact center represents NVIDIA's customer experience on a global scale. Your team manages various types of customer needs, from general questions and sensitive security matters to important partner concerns. You will lead a team handling inbound contacts worldwide, ensuring each interaction reflects NVIDIA's dedication to quality. The team also supports NVIDIA's business partners by providing training, updates on programs, and assistance with special resources and offers.

What you’ll be doing:

Lead, manage, and develop a high-performing contact center team, setting clear expectations, strengthening accountability, and building an inclusive, customer-first culture.
Handle daily duties and direct queue flow using phone, email, and chat to fulfill SLAs while guaranteeing quality and customer satisfaction.
Own contact center benchmarks such as customer relations management (CRM), average handling time (AHT), customer satisfaction (CSAT), quality assurance (QA), and lead initiatives that improve efficiency, quality, and customer outcomes.
Use reporting and trend analysis to identify gaps, recommend improvements, and reduce repeat contacts.
Partner with internal teams to streamline and strengthen end-to-end customer workflows.
Manage the triage and escalation of high severity customer calls and security related situations.
Handle partner concerns and complex customer issues with confident decision-making, coordinating across departments to drive timely resolution and phenomenal experiences.
Partner with IT to enhance call center software and tools to continuously improve support solutions.

What we need to see:

Bachelor's degree in Business Administration, Management, or equivalent experience.
4+ overall years of experience in a customer support environment, including at least 2+ years in a people management role.
A people-first leader who excels in a fast-paced environment and understands how to balance emotional intelligence with operational excellence.
Strong analytical abilities to assess performance metrics and develop actionable plans.
Strong ability to communicate clearly and work well with others to foster collaboration.
Ability to drive and handle change in a fast-paced environment.
Data-driven outlook with experience building reports, interpreting important metrics, and translating insights into improvements.
Skilled in contact center software and CRM platforms.

Ways to stand out from the crowd:

Advanced degree or comparable experience in a related field.
Experience working in the technology sector or with products based on artificial intelligence.
Proven success in driving significant improvements in customer happiness.
Familiarity with NVIDIA products and services.
Bilingual or multilingual abilities to support a diverse customer base.

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 72,000 USD - 115,000 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until August 17, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Apply Now

Refine Your Search

quality assurance lead jobs in san jose, ca

Contact Center Manager

Senior RMA Customer Experience Manager

Administrator

QA Lead

Compliance Analytics & Reporting Analyst - USDS

Operations Manager

Physical Therapist - Substitute

Child & Adolescent Therapist (LMFT / LCSW / LPCC) - Program Lead

Radiation Therapist II, $10K Sign-On Bonus

Lead Window Tint Technician

Perfusionist II

Radiation Therapist II, $10K Sign-On Bonus

Quality Engineer

Regional Therapy Consultant

Program Manager - LMFT, LCSW, LPCC

CNC Lathe

Director of Operations

Data Project Manager

Consumer Affairs Supervisor

PCBA Production Manager

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