Top 730 Quality liaison Jobs in San Jose, Ca

Customer Service Representative (Temporary)
Santa Clara Family Health Plan —San Jose, CA
- $26 an hour
- Temporary
- Bilingual
- Spanish
- Microsoft Outlook
Quick Apply
Customer Service Representative I
Santa Clara Family Health Plan —San Jose, CA
- $55,958 - $81,139 a year
- Full-time
- Spanish
- Microsoft Outlook
- High school diploma or GED
Community Health Worker
CAMINAR —San Jose, CA
- $31 - $33 an hour
- Full-time
- Spanish
- Anatomy knowledge
- Microsoft Outlook
- Wellness program
- Commuter assistance
Administrative Associate 2
Stanford University —Stanford, CA
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Executive Assistant I
Stanford Health Care —Palo Alto, CA
- $45.94 - $59.73 an hour
- Full-time
- High school
- Basic math
- English
EMPLOYMENT DEVELOPMENT LIAISON
The GEO Group —Campbell, CA
- $35.53 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid training
- Health savings account
Park Ranger/Naturalist
City of Fremont —Fremont, CA
- $80,730.50 - $97,146.52 a year
- Online Application
- CPR Certification
- Management
- BLS Certification
- Disability insurance
- Health insurance
Intake Coordinator
Premier Home Health Providers Inc. —San Jose, CA
- $22 - $25 an hour
- Full-time
- 18 years or older
- Computer literacy
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply
Administrative Coordinator - FT - Days -BHS - Aspire Program @ LG
El Camino Hospital —Los Gatos, CA
- $35.45 - $53.17 an hour
- 8 hour shift
- Microsoft Excel
- Medical office experience
- Mid-level
Quick Apply
10d
Customer Service Representative
EBR Systems, Inc. —Santa Clara, CA
- $65,000 - $80,000 a year
- HIPAA
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
14d
Executive Assistant and Board Liaison
San Jose Museum of Art —San Jose, CA
- $80,000 - $95,000 a year
- Full-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Faculty Assistant II
Stanford University —Stanford, CA
- Full-time
- Research
- Mid-level
- Office
- Travel reimbursement
8d
Administrative Assistant
Northrop Grumman —Sunnyvale, CA
- $66,600 - $110,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
- Paid holidays
- Disability insurance
Community Based Program Specialist
Santa Clara Family Health Plan —San Jose, CA
- $76,346 - $114,519 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
DAAAS Administrative Associate
Stanford University —Stanford, CA
- $37.12 - $40.85 an hour
- Part-time
- Office
- 3 years
- Administrative experience
9d
Imaging Coordinator
Good Samaritan Hospital —San Jose, CA
- $28.58 - $42.88 an hour
- Full-time
- Mid-level
- 3 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
Program Associate
Stanford University —Stanford, CA
- $37.50 - $40.86 an hour
- Weekends as needed
- Hybrid work
- Bachelor of Science
- Office
- 3 years
- Flexible schedule
1d
Patient Access Representative Lead
Stanford Health Care —Palo Alto, CA
- $36.66 - $41.30 an hour
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
Childrens Services Coordinator
LIFEMOVES —Sunnyvale, CA
- $25.50 - $38.50 an hour
- Weekends as needed
- Bilingual
- Background check
- Current TB test
- Mileage reimbursement
- Flexible schedule
Quick Apply
Event Services Floor Coordinator
TEAM SAN JOSE —San Jose, CA
- $21.95 an hour
- Part-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply

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Customer Service Representative (Temporary)

Santa Clara Family Health Plan -
San Jose, CA

Quick Apply

Job Details

Temporary
$26 an hour

Qualifications

Bilingual
Computer operation
Confidential information handling
Phone communication
Customer service
Call center experience
High school diploma or GED
Desktop applications
Typing

Full Job Description

GENERAL DESCRIPTION OF POSITION
The Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.

Act as the primary point of contact and liaison for SCFHP members and providers contacting the plan regarding general inquiries, concerns or requests for information.
Develop a general understanding of all member facing materials, communications and interactions and be prepared to respond appropriately to follow up calls.
Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to accurately and completely answer inquiries involving SCFHP program services and benefits.
Follow established guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner.
Intake, handle and coordinate member grievances, appeals and billing issues, escalating to the Grievance and Appeals department, when necessary.
Educate members and providers on eligibility, and medical and pharmacy benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction.
Use listening skills and judgment to appropriately categorize and accurately document all contacts and follow-up actions regarding member and provider communications and activities in accordance with established guidelines.
Appropriately handle member and provider requests through alternative channels such as e-mail, voicemail, fax, walk-in, etc. in accordance with established procedures.
Triage member and provider requests or inquiries for other departments.
Conduct member surveys as assigned in accordance with established guidelines.
Attend and actively participate in daily, weekly, and monthly departmental meetings, in-services, training and coaching sessions.
Identify member/provider issues and trends and report relevant information to management.
Perform other related duties as required or assigned.

REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.

High School Diploma or GED.
Minimum one year of experience in Customer Service or Call Center role, preferably within a Health Care, Public Assistance or Human Services programs.
Ability to meet Key Performance Indicators by participating in and achieving the standards of the Customer Service Call Center Quality Program.
Spanish, Vietnamese, Chinese, or Tagalog language bi-lingual skills.
Working knowledge of and the ability to efficiently operate all applicable computer software including computer applications, such as Outlook, Word and Excel.
Ability to use a keyboard with moderate speed and a high level of accuracy.
Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP Plan members and providers over the telephone, in person or in writing.
Ability to maintain confidentiality.

WORKING CONDITIONS
Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to frequent contact with and interruptions by co-workers, supervisors, and plan members or providers in person, by telephone, and by work-related electronic communications.

PHYSICAL REQUIREMENTS
Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation:

Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R)
Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R)
Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R)
Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R)
Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R)
Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. (R)

EOE

Pay: $26.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

quality liaison jobs in san jose, ca

Customer Service Representative (Temporary)

Customer Service Representative I

Community Health Worker

Administrative Associate 2

Executive Assistant I

EMPLOYMENT DEVELOPMENT LIAISON

Park Ranger/Naturalist

Intake Coordinator

Administrative Coordinator - FT - Days -BHS - Aspire Program @ LG

Customer Service Representative

Executive Assistant and Board Liaison

Faculty Assistant II

Administrative Assistant

Community Based Program Specialist

DAAAS Administrative Associate

Imaging Coordinator

Program Associate

Patient Access Representative Lead

Childrens Services Coordinator

Event Services Floor Coordinator

I want to receive the latest job alert for quality liaison in san jose, ca

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