Hi! We’re SPARK Social
We activate outdoor spaces through food, events, and vibrant shared experiences. Our parks bring communities together through food trucks, beer and wine, putt-putt, events, and live entertainment.
The Role
Park Operations, Production, and AV
If you enjoy orchestrating complex hospitality environments where many departments rely on your team to deliver, this role may be for you.
The Venue Operations & Production Manager oversees the Venue’s operations, inclusive of physically facilitating private and public events, reservations and gatherings, live music and staging, day-to-day walk-in visitation, and vendors. Every team that plans and sells experiences in our parks relies on the Venue Operations Manager to execute them, meaning this role manages not only the operations department but also how the entire company collaborates with that department to bring experiences to life for our guests. You’ll supervise a dedicated team focused on layouts, facilities, maintenance, janitorial, and groundskeeping, staffing as necessary to ensure all work is accomplished on time, while collaborating directly with the park hosts, event planners, vendors, and bar to bring everything together.
The Venue Operations Manager also owns the venue's audiovisual and production infrastructure. This includes the day-to-day operation of televisions, sound systems, staging, and production equipment across the park, as well as supporting performers, DJs, presenters, and private event clients. Whether maintaining synchronized park-wide audio, configuring individual event zones, troubleshooting equipment, or producing live performances, this role ensures the venue's technical systems consistently deliver exceptional guest experiences.
Venue Operations
The Venue Operations Manager maintains clear expectations, operational boundaries, and accountability across teams. In this role, you’ll design and oversee how departments collaborate to deliver park services, ensuring reliable execution and exceptional guest experiences.
Responsibilities include:
Operational Planning and Quality Control: Ensure plans for events, programming, reservations, and park operations are fully developed and operationally sound by reviewing layouts, timelines, access plans, and resource needs. Identify and resolve logistical risks in advance, including ingress and egress, emergency access, vendor coordination, furniture movement, changes in public access, and interruptions to utilities or amenities, to ensure experiences are safe, functional, and high-quality.
Guest Experience Standards and Live Service Oversight: Oversee the readiness and presentation of reservation spaces, monitor active gatherings and park activity, and step in when necessary to ensure guests feel welcomed, supported, and cared for from arrival through departure.
Facilities, Maintenance, and Park Standards: Maintain and improve park facilities to support current operations and future growth by overseeing equipment, storage, upkeep, repairs, and improvements. Establish park standards through recurring site walkthroughs and supervision of facilities staff, ensuring work orders and maintenance schedules are tracked and completed accurately and on time. Oversee inventory, equipment, and supply management while maintaining financial oversight of maintenance budgets and expenditures.
Venue Production & AV Systems: Own the venue-wide audiovisual and production environment, including televisions, digital signage, sound systems, microphones, mixers, speakers, amplifiers, stage equipment, presentation equipment, and related infrastructure. Configure and operate independent or synchronized audio and video across multiple park zones to support daily operations, advertising, reservations, public programming, and private events. Serve as the primary production lead for performances, DJs, presentations, and other live experiences by coordinating directly with performers, vendors, and clients; advancing technical requirements; overseeing load-in, setup, sound check, show operation, troubleshooting, strike, and equipment storage. Directly support reservation clients requiring audiovisual services by assisting with presentations, music, microphones, television content, and other production needs while ensuring equipment is properly configured before, during, and after events. Maintain the venue's audiovisual assets through preventative maintenance, inventory management, equipment organization, repair coordination, replacement planning, and administration of technology subscriptions and services, including streaming television, music licensing and playback platforms, and other operational software required for venue operations.
Product Development and Demand Awareness: Monitor space utilization, guest demand, and customer request trends to identify opportunities for new products and services. Partner with leadership to launch offerings that are operationally feasible, reliable, and profitable, and ensure staff is trained to sell and deliver them effectively.
Success Metrics
Operational Clarity & Reliability: The venue runs smoothly because your operational systems are concrete, predictable, and well understood across departments. Every department knows what is expected of them, operational plans are thorough and realistic, and operational issues are identified and resolved long before they impact the guest experience.
Measured through comprehensive communication, procedure enforcement, facilities team response times, reduction in operational confusion or conflict between teams, and the consistency with which plans are executed accurately and on time.
Cross Team CollaborationThe Venue Operations team is viewed internally as a reliable and solutions-oriented partner. Other departments trust that operational plans will be executed effectively and without unnecessary friction or confusion. The Venue Operations Manager serves as the central point of coordination for how the venue is used across departments.
Measured through leadership feedback, cross-team collaboration, and the successful execution of projects, events, and initiatives.
Strategic Staffing & Team Readiness: The venue is consistently staffed at the right level to support daily operations, reservations, events, and public programming. Staffing levels feel balanced, avoiding both operational strain and unnecessary labor costs, while ensuring the facilities team can deliver top-notch service, even during peak periods.
Measured through staffing coverage accuracy, team readiness during high-demand periods, operational stability, and the team’s ability to deliver reliable service across all park activities.
Production & AV Reliability: The venue's audiovisual systems consistently operate without interruption and support both daily operations and special events. Performers, presenters, reservation clients, and guests experience reliable, professional-quality production with minimal technical issues.
Measured through: readiness of venue technology, preventative maintenance, AV uptime, troubleshooting turnaround time, internal and client satisfaction with production support.
About You
Strong People Manager: You know how to lead large teams with varying levels of experience and can shift seamlessly between directing, coaching, and collaborating.
Operationally Sophisticated: You can coordinate multiple workstreams and timelines simultaneously without losing clarity or attention to detail.
Hospitality Driven: You believe exceptional guest experiences come from strong teams, consistent service standards, and flawless execution.
Calm Under Pressure: You remain composed in busy environments and are comfortable making decisions when plans change.
Clear Communicator: You communicate expectations clearly, align teams, and maintain accountability across departments.
Systems Minded: You naturally notice operational inefficiencies and enjoy improving processes so teams can work more effectively.
Background & Experience
- 4+ years of experience managing a venue
- Experience supervising large hourly or entry-level teams
- Strong scheduling, staffing, and operational planning skills
- Experience coordinating work across multiple departments or service lines
- Experience managing venue audiovisual systems, live music, DJs, performers, staging, and event production. Comfortable operating professional sound systems, microphones, mixers, televisions, and presentation equipment while troubleshooting technical issues in live environments.
- Fluent English required
- Conversational Spanish required
After 90 days of employment, benefits include:
- Health Insurance
- Sick Pay
- 401k
- Pre-Tax Transit Benefits
- Paid Time Off
Pay: $75,000.00 - $78,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
