Association Manager
ACE Property Management, Sunnyvale, CA
ACE Property Management is a Silicon Valley based property management company that has been in business for more than 30 years, focusing on HOA and Commercial real estate management. The success that the company has realized has provided the opportunity to expand our business significantly over the next several years. This is a very exciting and dynamic time to join our team of exceptional association managers and support staff who work hard for our clients while maintaining work-life balance. If you are an experienced property manager who is looking for significant opportunity to grow both personally and professionally, join our team.
INVESTING IN YOU
We offer a competitive salary, CalSavers, mileage reimbursement and bonuses based on personal and company performance goals. We encourage work-life balance through flexible hours and paid holidays, vacation and sick leave. We assure your continued growth, development, and mentorship through our on-going training programs, paid CAI classes and certification opportunities.
OUR VALUES
Our company strives for excellence! We are passionate about providing our customers with the highest quality of service, we work as a team, care for one another, and are honest and ethical. ACE team members are our greatest asset and therefore, we understand and encourage work-life balance for all our employees. As a team, we welcome individuals who are creative and who possess innovative ideas and have the same passion we do. We strive to create an environment that is respectful, diverse and excitingly fast-paced.
POSITION RESPONSIBILITIES
- Manage a portfolio of community associations, acting as an advisor and providing support to the Board of Directors, homeowners and vendors
- Organize and assist in the conduct of regularly scheduled Board meetings by providing ‘Board Packets’ for use at meetings and attending board meetings (generally in the evening) to provide detailed status of ongoing and future actions
- Advise the Board on various items including CA Civil Code and the Davis Stirling Act to ensure compliance and liaise between Board and legal counsel to address lawsuits/legal matters involving the HOA
- Assist with elections, annual disclosures, and quorum requirements
- Respond to Board e-mails/requests
- Facilitate an annual calendar, solicit proposals, review proposals/contracts, prepare bid comparisons, review and approve all payables and review monthly and annual financial statements
- Provide support in the areas of administration, annual meeting preparation, audit & tax filing and budget preparation.
- Provide guidance to the Financial Manager, Insurance Coordinator, Community Assistant and Maintenance Coordinator, and keep the immediate Director and Senior Management team informed about any areas of concerns
- Calendar & schedule regular maintenance
- Develop annual budget to assure properties are well maintained
- Conduct regular monthly inspections and document the condition of all properties
- Identify & determine necessary maintenance/repair work to be performed
- Create a scope of work for bidding projects/repairs, assure vendors are appropriately vetted and bids/estimates are solicited for work, then organize and present to the Board for approval
- Manage project deadlines, evaluate performance and price of vendors for a well- maintained and efficient property and perform post-project inspections for large repair projects and capital improvement projects
- Respond to all homeowner inquiries/requests (via email & phone) within 24 hours; typically involving maintenance, repairs, water intrusion emergencies
- Address task requests by presenting efficient solutions and executing them
- Assure all information relevant to HOA matters and notices regarding alleged violations are handled in a timely manner
- Review and decipher HOA governing documents to clarify homeowner questions and help settle minor disputes between homeowners and the HOA
- Provide leadership and consulting with our clients on best practices regarding the management and oversight of their community.
- Provide customer service to owners in the communities they serve.
REQUIRED SKILLS, KNOWLEDGE AND ABILITIES
- Minimum of 1 year HOA experience, CMCA, CCAM, or PCAM certification preferred
- High ethical standards, motivated and flexible
- Ability to work in a fast-paced environment, work well under pressure and adhere to deadlines
- Customer service focused, must be able to deal with all types of personalities
- Excellent communication skills
- Ability to multitask and prioritize
- Critical thinking & problem-solving skills a must
- Strong organizational and time management skills
- Proficient in Microsoft Word, Excel, Outlook and PowerPoint
- Knowledge of the Davis Stirling Act & CA Civil Code
- Associates degree minimum / Bachelor's degree preferred
- Excellent written and verbal communication skills
- Excellent execution & follow-through
- Organized and detail-oriented
- Basic understanding of financials/budgets/ledgers
- Positive & upbeat attitude
- Honest
- Work independently, deliver results
- Candidate must be professional, confident, and service-driven.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Retirement plan
Ability to Commute:
- Sunnyvale, CA 94086 (Preferred)
Ability to Relocate:
- Sunnyvale, CA 94086: Relocate before starting work (Preferred)
Work Location: Hybrid remote in Sunnyvale, CA 94086
