Top 1004 Director of customer experience Jobs in San Jose Ca

Workplace Experience Director
Cushman & Wakefield —Santa Clara, CA
- $170,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health savings account
- Disability insurance
Quick Apply
Senior Director of Customer Experience
CommonWealth Central Credit Union —San Jose, CA
- $135,000 - $155,000 a year
- Bachelor's degree
- Team management
- Senior level
- Paid holidays
- Disability insurance
Director, Customer Support
C3 AI —Redwood City, CA
- $180,000 - $230,000 a year
- Management
- Writing skills
- Analysis skills
11d
Director of Customer Advocacy, North America
Workday —Pleasanton, CA
- $164,600 - $292,400 a year
- Full-time
- Writing skills
- 11+ years
- Office
- Flexible schedule
Executive Director
Bellara Senior Living —Hayward, CA
- $170,000 - $175,000 a year
- Supervising experience
- Bachelor's degree
- Business Administration
- Paid holidays
- Health insurance
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10d
Director of Supportive Housing & Homelessness Services/FESCO
LA FAMILIA —Hayward, CA
- $90,000 - $94,000 a year
- Full-time
- Hybrid work
- Spanish
- Google Workspace
- Master of Social Work
- Paid holidays
- Health insurance
Quick Apply
Assistant Program Director
CAMINAR —Redwood City, CA
- $77,000 - $80,000 a year
- Full-time
- Experience working with individuals with disabilities
- Ability to walk for extended periods
- Computer literacy
- Wellness program
- Commuter assistance
11d
Head of Environmental Health and Safety
MBC BioLabs —San Carlos, CA
- From $100,000 a year
- Online Application
- Customer service
- Administrative experience
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Sales Director - US Market
VIA Technologies, Inc. —Fremont, CA
- Full-time
- Background check
- English
- Master's degree
- Health savings account
- Health insurance
Quick Apply
Director of Enterprise Sales
Vagaro —Pleasanton, CA
- $150,000 - $275,000 a year
- Full-time
- Office
- 8 years
- Contracts
- Health insurance
- Dental insurance
Quick Apply
Director of Agent Services
Keller Williams Tri Valley —Pleasanton, CA
- From $52,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
Quick Apply
9d
Director of Sales / Estimator
HSQ Technology Inc. —Hayward, CA
- $90,000 - $100,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
6d
Director of Operations
New Horizon Foods, Inc —Union City, CA
- $85,000 - $125,000 a year
- Full-time
- 5 years
- Supervising experience
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
RF Sales Director - mmWave & Beamformer ICs
Everforth —San Jose, CA
- $180,000 - $500,000 a year
- Full-time
- Remote
- 5 years
- Product management
- Travel
- Health insurance
- Dental insurance
Quick Apply
Director Customer Analytics & Insights, EMD Lead
Jazz Pharmaceuticals —Palo Alto, CA
- $200,000 - $300,000 a year
- 6 years
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
21h
Gymnastics Site Director
Los Gatos Elite at West Valley —Los Gatos, CA
- $95,000 - $110,000 a year
- Full-time
- Background check
- Conflict management
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
9d
Executive Director, Inclusive Services for all Learners
Milpitas Unified School District —Milpitas, CA
- $191,434 - $226,231 a year
- Weekends as needed
- School experience
- Experience working with individuals with disabilities
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Executive Director
Westmont of Morgan Hill —Morgan Hill, CA
- $170,000 - $190,000 a year
- Full-time
- Current TB test
- Customer service
- Pass drug screening
- Paid holidays
- Tuition reimbursement
Quick Apply
Transportation Director
Sysco —Fremont, CA
- $126,600 - $190,000 a year
- 7 years
- Ability to walk for extended periods
- Word processing
Director Surgical Services
Good Samaritan Hospital —San Jose, CA
- $184,683.20 - $276,848.00 a year
- Full-time
- Surgery
- 1 year
- Senior level
- Employee stock purchase plan
- Disability insurance
Quick Apply

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Workplace Experience Director

Cushman & Wakefield -
Santa Clara, CA

Quick Apply

Job Details

Full-time
$170,000 - $200,000 a year

Benefits

Health savings account
Disability insurance
Dental insurance
Flexible spending account
Vision insurance
Retirement plan

Qualifications

Customer communication
Performance improvement leadership
Strategic management
Customer behavior analysis
Program design
Program management
Microsoft Excel
Customer relationship building
Microsoft Outlook
Community management
Managing teams in a customer support role
Hotel strategy implementation
Customer satisfaction tracking
Employee engagement strategy
Employee relationship building
Managing hospitality teams
Customer insights research
Global team management
Change management
Key Performance Indicators
Customer service training (staff training program)
Bachelor's degree
Customer engagement
Client management
Developing strategic business plans
Operational excellence initiatives
Office management
Process improvement planning
Implementation of strategic initiatives
Community relationship building

Full Job Description

Job Title

Workplace Experience Director

Job Description Summary

- Must be on-site 5 days a week -

The Global Experience Program Lead is a key leader on the Cushman & Wakefield onsite account team, responsible for shaping and delivering a best‑in‑class Workplace Experience program for our client. This role blends strategic vision with operational excellence - leveraging global best practices and tailoring them to the client’s culture, goals, and employee engagement priorities.

The Global Experience Program Lead role will be twofold – to establish the overarching Workplace Experience framework and to ensure consistent, high‑quality delivery across multiple countries and locations. This leader will partner closely with cross‑functional teams, including Facilities Management, Workplace Strategy, Janitorial, and Design, while receiving full support from Cushman & Wakefield’s corporate Workplace Experience leadership.

We are seeking a collaborative, future‑focused leader with strong hospitality acumen, exceptional communication skills, and the ability to thrive in a complex, matrixed environment. This role requires someone who can bring structure to ambiguity and build a cohesive, programmatic approach to experience delivery.

Job Description

Provide leadership and oversight for the Workplace Experience team, including day-to-day people management for Experience Leaders across the global portfolio. Serve as an escalation point and ensure delivery expectations are met.
Partner with cross-functional teams (Facilities Management, Janitorial, Design, Space & Occupancy Planning, Workplace Strategy, Communications) to design and implement client-specific initiatives that elevate the employee workplace experience.
Oversee hospitality training programs to ensure service teams greet employees and visitors with professionalism, courtesy, and a “bias to action.”
Develop and implement Workplace Experience guidelines, standards, and best practices to create a seamless, frictionless, people-ready workplace.
Continuously assess service delivery, identifying innovative solutions to enhance efficiency and improve the employee experience.
Collaborate to gather and analyze Voice of the Customer data (quantitative and qualitative) and share insights with leadership and partner teams.
Build and execute short‑ and long‑term operational plans that drive continuous improvement and measurable outcomes.
Provide “white glove” service to executives and key stakeholders, ensuring prompt resolution of requests or issues. Be available to fill service gaps where needed.
Communicate program goals, vision, and impact through compelling storytelling, data, and business cases.
Create a repository of high touch, building-level initiatives designed to foster community and meaningful connections among occupants.
Achieve and report on all Workplace Experience and customer satisfaction KPIs.

Key Competencies

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experience and knowledge of hotel, retail, or office operations
Exceptional communication skills, including comfort engaging with executive-level clients
High emotional intelligence, empathy, and relationship-building capability
Detail orientation; proactive and self-directed
Ability to act with limited information while maintaining a positive, “can‑do” mindset
Integrity, accountability, and strong business acumen
Professional and approachable presence in appearance and demeanor

Required Education

Bachelor’s degree from a four-year college or university

Required Experience

10+ years of experience in real estate services, hospitality, retail, or change management

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 170,000.00 - $200,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”

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Refine Your Search

director of customer experience jobs in san jose ca

Workplace Experience Director

Senior Director of Customer Experience

Director, Customer Support

Director of Customer Advocacy, North America

Executive Director

Director of Supportive Housing & Homelessness Services/FESCO

Assistant Program Director

Head of Environmental Health and Safety

Sales Director - US Market

Director of Enterprise Sales

Director of Agent Services

Director of Sales / Estimator

Director of Operations

RF Sales Director - mmWave & Beamformer ICs

Director Customer Analytics & Insights, EMD Lead

Gymnastics Site Director

Executive Director, Inclusive Services for all Learners

Executive Director

Transportation Director

Director Surgical Services

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