Top 101 Customer service representatives Jobs in San Juan, Pr

Call Center Representative AARP - San Juan, PR
Optum —San Juan, PR
- 8 hour shift
- Computer literacy
- Pass drug screening
- Research
4d
Remote Customer Support Associate
Traveling with Mchaila —Carolina, PR
- Full-time
- Remote
- Administrative experience
- Organizational skills
- Communication skills
Quick Apply
11d
Representante De Sevicios I - CS - Plaza Las Americas
MCS HEALTHCARE HOLDINGS, LLC —San Juan, PR
- Spanish
- English
- High school diploma or GED
Customer Service Agent - SJU
PrimeFlight Aviation Services Inc —Carolina, PR
- $12.50 an hour
- Part-time
- Background check
- 18 years or older
- Sales
- Health insurance
- Paid time off
Quick Apply
Enrollment Supervisor - San Juan, PR
Optum —San Juan, PR
- Full-time
- Spanish
- Microsoft Outlook
- Pass drug screening
11d
Branch Customer Service and Sales - Greenville, NC
AAA The Auto Club Group —Carolina, PR
- $19.00 - $21.50 an hour
- Weekends as needed
- Background check
- Basic math
- Pass drug screening
- Paid parental leave
- Paid holidays
Quick Apply
Representante de Servicio al Cliente I - CC - copy
MCS HEALTHCARE HOLDINGS, LLC —San Juan, PR
- Rotating shift
- Spanish
- English
- Mid-level
Client Services Coordinator 2
APS Health Care PR —San Juan, PR
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
5d
Customer Success Officer
Popular Bank —San Juan, PR
- Hybrid work
- Spanish
- English
- Mid-level
3d
Customer Service Representative
Telemedik —Guaynabo, PR
- Temporary
- Spanish
- HIPAA
- English
- Retirement plan
Quick Apply
Central Scheduling Agent
BRIGHT HOLDINGS LLC —San Juan, PR
- Part-time
- Entry level
Quick Apply
Quality Assurance Specialist
ABC Legal Services —San Juan, PR
- $12 an hour
- Full-time
- Remote
- Microsoft Excel
- High school diploma or GED
- Communication skills
- AD&D insurance
- Paid holidays
Quick Apply
2d
Customer Service Representative (San Juan, Puerto Rico)
Helpware —San Juan, PR
- $12.50 an hour
- 8 hour shift
- Hybrid work
- Spanish
- English
- High school diploma or GED
- Work from home
Quick Apply
Customer Service Representative (Call Center)
WORLDNET TELECOMMUNICATIONS LLC —Guaynabo, PR
- Full-time
- Mid-level
- Associate's degree
- 2 years
Quick Apply
8d
Contact Center Representative | Dental Area
Inmediata Health Group LLC —San Juan, PR
- Full-time
- Spanish
- English
- US work authorization
- Health insurance
- 401(k)
Quick Apply
11d
Customer Service Associate - Temporary
Walgreens —San Juan, PR
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
11d
Medical Office Clerk-Call Center
IPPD —San Juan, PR
- Full-time
Quick Apply
3d
Customer Relationship Specialist (Premier)
Connect —San Juan, PR
- Hybrid work
Quick Apply
Customer Service Representative
AspenView Technology Partners —San Juan, PR
- $0 a year
- Weekends as needed
- Hybrid work
- Spanish
- English
- Office
Quick Apply
Call Center (Turnos Rotativos)
San Juan Capestrano —Rio Piedras, PR
- Full-time
- CPR Certification
- Nursing
- RN License
4d

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Call Center Representative AARP - San Juan, PR

Optum -
San Juan, PR

Apply Now

Job Details

Full-time
4 days ago

Qualifications

Foreign language proficiency
Windows

Full Job Description

Training classes start soon - apply today!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

If putting a smile on someone's face puts one on yours, you belong on our team. At Optum Puerto Rico Operations, we've brought together remarkably compassionate and consistently positive individuals who support our members and providers when they reach out with questions or concerns. In this role, your empathy, problem‑solving skills, and helpful personality combine with our comprehensive training, strong support structure, and ongoing development opportunities to ensure your success. This is more than a job - it's a chance to make meaningful connections, deliver clarity during challenging moments, and build a rewarding career rooted in compassion and expertise. Our representatives not only provide emotional support but also navigate complex research across multiple systems, including billing discrepancies, claims processing, benefits verification, and plan details, to ensure members receive accurate, confident, and complete resolutions.

Primary Responsibilities:

Provides compassionate, positive, and solution‑focused support to members and providers during each interaction.
Listens actively to understand customer needs and delivers clear, empathetic communication throughout the call.
Proactively asks clear, targeted questions to accurately assess customer needs, understand their concerns, and determine the most effective resolution path.
Accurately documents all customer interactions in company systems to maintain clear records and ensure seamless continuity across touchpoints. Reviews previous case notes and history during each interaction to avoid duplicating steps and to provide efficient, informed resolutions.
Conducts in‑depth research across multiple databases to diagnose complex issues and partners with internal support teams or external resources to drive resolution for members or providers.
Assists customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our available tools.
Identifies eligible members and offers AARP membership renewal options, providing accurate guidance and support throughout the enrollment or renewal process.
Processes membership cancellation requests and applies retention strategies to address concerns, present available options, and encourage continued enrollment when possible.

This role is equally challenging and rewarding. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you'll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.

ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
Proven intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems
Available to work (40 hours/week) Monday- Friday. Flexible to work any of our 8 hour shift schedules during our normal business hours of (7:00am to 12:00am) (Need to be available for a rotating schedule on Saturdays)
Bilingual Spanish/English proficiency

Preferred Qualifications:

Healthcare experience
Contact center experience
Data entry experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

Refine Your Search

customer service representatives jobs in san juan, pr

Call Center Representative AARP - San Juan, PR

Remote Customer Support Associate

Representante De Sevicios I - CS - Plaza Las Americas

Customer Service Agent - SJU

Enrollment Supervisor - San Juan, PR

Branch Customer Service and Sales - Greenville, NC

Representante de Servicio al Cliente I - CC - copy

Client Services Coordinator 2

Customer Success Officer

Customer Service Representative

Central Scheduling Agent

Quality Assurance Specialist

Customer Service Representative (San Juan, Puerto Rico)

Customer Service Representative (Call Center)

Contact Center Representative | Dental Area

Customer Service Associate - Temporary

Medical Office Clerk-Call Center

Customer Relationship Specialist (Premier)

Customer Service Representative

Call Center (Turnos Rotativos)

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