Top 109 It Jobs in San Juan, Pr

Technical Support Representative - I
Ranger American PR, LLC. —San Juan, PR
- Full-time
- Spanish
- Microsoft Excel
- English
- Health insurance
- Paid time off
Quick Apply
IT Help Desk
AppleOne —San Juan, PR
- $18 an hour
- Temporary
- Mid-level
- Fair chance
- Dental insurance
- 401(k)
Quick Apply
5d
Help Desk Support Specialist
Provider Network Solutions LLC —San Juan, PR
- $40,000 - $45,000 a year
- Full-time
- Spanish
- Writing skills
- HIPAA
Quick Apply
4d
Network Technician Tier 1
Neptuno Networks —Guaynabo, PR
- $24,440 - $25,480 a year
- Weekends as needed
- Bilingual
- Spanish
- Customer service
- Paid time off
Quick Apply
Tecnicos de Apoyo IT
Manpower Group San Juan PR —Guaynabo, PR
- $13.50 - $15.00 an hour
- Full-time
- Spanish
- English
- Windows
Quick Apply
IT Desktop Support Specialist
Optum —San Juan, PR
- 8 hour shift
- Spanish
- Pass drug screening
- HIPAA
IT Service Specialist
Popular Bank —San Juan, PR
- Hybrid work
- Bilingual
- Computer science
- Computer Science
3d
IT Service Desk Analyst I
Northbridge University —San Juan, PR
- Full-time
- Classroom
- Computer Science
- University
- AD&D insurance
- Disability insurance
Quick Apply
Jr IT Help Desk Administrator
The Cervantes Group —San Juan, PR
- Full-time
- Spanish
- Microsoft Outlook
- English
IT Specialist
Carlos Albizu University —San Juan, PR
- Online Application
- Computer Science
- Computer literacy
- HIPAA
Computer Technician - IT
Insight Communications —San Juan, PR
- $18,720 - $24,960 a year
- 8 hour shift
- Computer Science
- Mid-level
- Office
Quick Apply
HYBRID IT SPECIALIST
TPIS —San Juan, PR
- $14.50 - $19.23 an hour
- Full-time
- Spanish
- Computer science
- Computer Science
Quick Apply
5d
IT Help Desk (SEASONAL)
Evertec —San Juan, PR
- Extended hours
- Spanish
- Computer Science
- Writing skills
Quick Apply
Cyber Security Engineer
Kundlas Consulting Group LLC —San Juan, PR
- Full-time
- Azure
- Computer Science
- Mid-level
Quick Apply
Associate, IT Help Desk
GRI LLC —Dorado, PR
- Full-time
- Spanish
- Computer science
- Computer Science
Desktop Technician
Artech LLC —San Juan, PR
- $15 an hour
- Contract
- Computer Science
- Mid-level
- Windows
Quick Apply
Help Desk Support Level 2 - Managed Service Provider
K2 Staffing, LLC —Guaynabo, PR
- $17 - $19 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Analyst I, Product Technical Support
FIS Global —San Juan, PR
- Full-time
- Azure
- Pass drug screening
- Mid-level
5d
IT Systems/Net Work Engineer
Kundlas Consulting Group LLC —San Juan, PR
- Azure
- Computer Science
- System design
Quick Apply
IT Service Desk Lead
Northbridge University —San Juan, PR
- Full-time
- Computer science
- Computer Science
- Word processing
Quick Apply

I want to receive the latest job alert for it in san juan, pr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it jobs near san juan, pr

Technical Support Representative - I

Ranger American PR, LLC.
San Juan, PR

Quick Apply

Job Details

Full-time | Contract

Benefits

Health insurance
Paid time off
Referral program

Qualifications

Spanish
Customer communication
Microsoft Excel
CCTV
English
Microsoft Office
Organizational skills
Patience
Business Administration
Associate's degree
Time management
Information Technology

Full Job Description

POSITION DESCRIPTION

The Customer Experience & Technical Support Representative is responsible for managing the day-to-day client experience, ensuring clear communication, proactive service follow-up, and initial resolution of technical or service situations. This role acts as the operational bridge between the client, the administrative office, and the technical team — elevating service perception and operational control.

Equipped with both customer-facing skills and a working knowledge of electronic security systems, this representative provides Level 1 technical support and escalates complex issues through the appropriate channel, ensuring nothing falls through the cracks.

KEY RESPONSIBILITIES

Client Communication & Service Management

Serve as the primary point of contact for clients during post-sale and ongoing service phases.

Receive, log, and track all incoming requests, incidents, and maintenance calls through the service management system.

Maintain proactive, professional communication with clients on service status, timelines, and resolution updates.

Manage client expectations through accurate, timely, and empathetic communication.

SLA Monitoring & Follow-Up

Track service-level agreements (SLAs) and response time commitments for all open cases.

Coordinate service scheduling with the Operations & Administration Lead and Technical Operations Lead.

Flag at-risk SLAs and escalate proactively to avoid client dissatisfaction.

Level 1 Technical Support

Provide first-level technical assistance to clients, including:

◦ Initial troubleshooting and remote diagnostics

◦ Basic system validation and configuration guidance

◦ Remote session support for straightforward issues

Accurately document all support interactions, resolutions, and escalations.

Escalate complex or unresolved technical issues to the Technical Operations Lead with complete context.

Documentation & Case Management

Maintain detailed records of all client cases, incidents, and solutions in the service platform.

Generate service reports and case summaries as required by the Operations & Administration Lead.

Contribute to a knowledge base of common issues and resolutions to improve first-call resolution rates.

Client Onboarding & User Support

Support new client onboarding: system orientation, user training on basic functions, and documentation delivery.

Assist clients in understanding their installed systems and how to use key features.

Continuous Improvement

Identify recurring issues or patterns in client feedback and communicate findings to the Operations & Administration Lead.

Propose improvements to service workflows, communication templates, and support processes.

Participate in departmental meetings to provide a client-facing perspective on operational performance.

QUALIFICATIONS

Associate’s or Bachelor’s degree in Business Administration, Communications, Information Technology, or a related field.

1–3 years of experience in a customer service, technical support, or helpdesk role.

Basic familiarity with electronic security systems (CCTV, access control, alarms) is a strong plus — formal technical training will be provided.

Proficiency in service management platforms (e.g., Salesforce, ServiceNow, Freshdesk, or similar).

Excellent written and verbal communication skills in English and Spanish.

Ability to manage multiple open cases simultaneously with accuracy and calm under pressure.

Job Types: Full-time, Contract

Benefits:

Health insurance
Paid time off
Referral program

Education:

Associate (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

it jobs in san juan, pr

Technical Support Representative - I

IT Help Desk

Help Desk Support Specialist

Network Technician Tier 1

Tecnicos de Apoyo IT

IT Desktop Support Specialist

IT Service Specialist

IT Service Desk Analyst I

Jr IT Help Desk Administrator

IT Specialist

Computer Technician - IT

HYBRID IT SPECIALIST

IT Help Desk (SEASONAL)

Cyber Security Engineer

Associate, IT Help Desk

Desktop Technician

Help Desk Support Level 2 - Managed Service Provider

Analyst I, Product Technical Support

IT Systems/Net Work Engineer

IT Service Desk Lead

I want to receive the latest job alert for it in san juan, pr

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected