Top 67 It help desk Jobs in San Juan, Pr

Technical Support Representative - I
Ranger American PR, LLC. —San Juan, PR
- Full-time
- Spanish
- Microsoft Excel
- English
- Health insurance
- Paid time off
Quick Apply
IT SUPPORT SPECIALIST
TPIS —Caguas Municipio, PR
- $14.50 - $16.50 an hour
- Full-time
- Spanish
- English
- Office
Quick Apply
14d
Help Desk Administrator
Ranger American PR, LLC. —San Juan, PR
- Full-time
- Background check
- Microsoft Excel
- Microsoft Office
- Health insurance
- Paid time off
Quick Apply
2d
IT Help Desk Analyst (Onsite)
OneTrust International LLC —San Juan, PR
- $18 - $22 an hour
- Full-time
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
8d
Desktop Support
HAYS —Carolina, PR
- $30 - $35 an hour
- Call employer
- Computer science
- Computer Science
- Mid-level
- 401(k)
- Life insurance
IT Help Desk
JOBSatPR —Guaynabo, PR
- From $45,000 a year
- Full-time
- Spanish
- English
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
IT Specialist
Tech Medical Group —Guaynabo, PR
- From $60,000 a year
- Full-time
- In-person
- Health insurance
- Dental insurance
Quick Apply
1d
Help Desk Support Level 2 - Managed Service Provider
K2 Staffing, LLC —Guaynabo, PR
- $17 - $19 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
IT Specialist
Carlos Albizu University —San Juan, PR
- Online Application
- Computer Science
- Computer literacy
- HIPAA
Service Desk Technician
Netwave Equipment Corporation —San Juan, PR
- $12 - $15 an hour
- Full-time
- Mid-level
- Analysis skills
- In-person
Quick Apply
16h
Desktop Technician
Artech LLC —San Juan, PR
- $15 an hour
- Contract
- Computer Science
- Mid-level
- Windows
Quick Apply
Associate, IT Help Desk
GRI LLC —Dorado, PR
- Full-time
- Spanish
- Computer science
- Computer Science
IT Technician
Rio Grande & Area de Isla Verde —Carolina, PR
- Full-time
- Spanish
- English
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
7d
IT Service Desk Coordinator
Grupo Ferré Rangel —Guaynabo, PR
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
7h
Jr IT Help Desk Administrator
The Cervantes Group —San Juan, PR
- Full-time
- Spanish
- Microsoft Outlook
- English
IT Help Desk Lead
Driven Advisors —Guaynabo, PR
- From $45,000 a year
- Full-time
- Spanish
- Basic math
- English
- Health insurance
- 401(k)
Quick Apply
8d
Analista De Apoyo Al Usuario De It Nivel II
MCS HEALTHCARE HOLDINGS, LLC —San Juan, PR
- Spanish
- Computer science
- Computer Science
11h
Computer Technician - IT
Insight Communications —San Juan, PR
- $18,720 - $24,960 a year
- 8 hour shift
- Computer Science
- Mid-level
- Office
Quick Apply
Data Center Technician (Freelance/Self Employed/ Contractor)
Sharp Brains Ltd —San Juan, PR
- $22.07 - $26.57 an hour
- Part-time
- Mid-level
- In-person
- 2 years
Quick Apply
Help Desk Support Level 2 - Managed Service Provider
K2 Staffing —Guaynabo, PR
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply

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it help desk jobs near san juan, pr

Technical Support Representative - I

Ranger American PR, LLC.
San Juan, PR

Quick Apply

Job Details

Full-time | Contract

Benefits

Health insurance
Paid time off
Referral program

Qualifications

Spanish
Customer communication
Microsoft Excel
CCTV
English
Microsoft Office
Organizational skills
Patience
Business Administration
Associate's degree
Time management
Information Technology

Full Job Description

POSITION DESCRIPTION

The Customer Experience & Technical Support Representative is responsible for managing the day-to-day client experience, ensuring clear communication, proactive service follow-up, and initial resolution of technical or service situations. This role acts as the operational bridge between the client, the administrative office, and the technical team — elevating service perception and operational control.

Equipped with both customer-facing skills and a working knowledge of electronic security systems, this representative provides Level 1 technical support and escalates complex issues through the appropriate channel, ensuring nothing falls through the cracks.

KEY RESPONSIBILITIES

Client Communication & Service Management

Serve as the primary point of contact for clients during post-sale and ongoing service phases.

Receive, log, and track all incoming requests, incidents, and maintenance calls through the service management system.

Maintain proactive, professional communication with clients on service status, timelines, and resolution updates.

Manage client expectations through accurate, timely, and empathetic communication.

SLA Monitoring & Follow-Up

Track service-level agreements (SLAs) and response time commitments for all open cases.

Coordinate service scheduling with the Operations & Administration Lead and Technical Operations Lead.

Flag at-risk SLAs and escalate proactively to avoid client dissatisfaction.

Level 1 Technical Support

Provide first-level technical assistance to clients, including:

◦ Initial troubleshooting and remote diagnostics

◦ Basic system validation and configuration guidance

◦ Remote session support for straightforward issues

Accurately document all support interactions, resolutions, and escalations.

Escalate complex or unresolved technical issues to the Technical Operations Lead with complete context.

Documentation & Case Management

Maintain detailed records of all client cases, incidents, and solutions in the service platform.

Generate service reports and case summaries as required by the Operations & Administration Lead.

Contribute to a knowledge base of common issues and resolutions to improve first-call resolution rates.

Client Onboarding & User Support

Support new client onboarding: system orientation, user training on basic functions, and documentation delivery.

Assist clients in understanding their installed systems and how to use key features.

Continuous Improvement

Identify recurring issues or patterns in client feedback and communicate findings to the Operations & Administration Lead.

Propose improvements to service workflows, communication templates, and support processes.

Participate in departmental meetings to provide a client-facing perspective on operational performance.

QUALIFICATIONS

Associate’s or Bachelor’s degree in Business Administration, Communications, Information Technology, or a related field.

1–3 years of experience in a customer service, technical support, or helpdesk role.

Basic familiarity with electronic security systems (CCTV, access control, alarms) is a strong plus — formal technical training will be provided.

Proficiency in service management platforms (e.g., Salesforce, ServiceNow, Freshdesk, or similar).

Excellent written and verbal communication skills in English and Spanish.

Ability to manage multiple open cases simultaneously with accuracy and calm under pressure.

Job Types: Full-time, Contract

Benefits:

Health insurance
Paid time off
Referral program

Education:

Associate (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

it help desk jobs in san juan, pr

Technical Support Representative - I

IT SUPPORT SPECIALIST

Help Desk Administrator

IT Help Desk Analyst (Onsite)

Desktop Support

IT Help Desk

IT Specialist

Help Desk Support Level 2 - Managed Service Provider

IT Specialist

Service Desk Technician

Desktop Technician

Associate, IT Help Desk

IT Technician

IT Service Desk Coordinator

Jr IT Help Desk Administrator

IT Help Desk Lead

Analista De Apoyo Al Usuario De It Nivel II

Computer Technician - IT

Data Center Technician (Freelance/Self Employed/ Contractor)

Help Desk Support Level 2 - Managed Service Provider

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