Top 243 Customer service manager Jobs in San Leandro Ca

Account Manager
Vanguard Direct —Pleasanton, CA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
4d
Desk Clerk Program Manager
Tenderloin Housing Clinic —San Francisco, CA
- From $77,934 a year
- Overtime
- Hospitality
- Mid-level
- Hotel
- Paid holidays
- Disability insurance
9d
Customer Programs Support Lead
Leidos —California
- $65,650 - $118,675 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Residential
Customer Experience and Service Ops Manager
AMAX —Fremont, CA
- $100,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Commuter assistance
- Disability insurance
Quick Apply
Customer Experience Manager
Granite Construction Company —Pleasanton, CA
- $96,541 - $144,813 a year
- Spanish
- Ability to walk for extended periods
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Customer Experience Team Manager
Quince —San Francisco, CA
- $75,000 - $95,000 a year
- Weekends as needed
- Remote
- Background check
- Writing skills
- Bachelor's degree
4d
Service Manager
Cintas —San Leandro, CA
- $82,960 - $110,314 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Customer Success Manager
Oma Robotics —San Francisco, CA
- Full-time
- Remote
- Writing skills
- Mid-level
- Analysis skills
Quick Apply
Customer Success Manager
Checkr —San Francisco, CA
- $106,000 - $125,000 a year
- Hybrid work
- Sales
- Data analysis skills
- Mid-level
- Health insurance
- Dental insurance
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
Whole Foods Market —San Francisco, CA
- $26.10 - $43.07 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
8d
Principal Customer Success Manager
Conductor LLC —San Francisco, CA
- $100,000 - $130,000 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Travel
Quick Apply
3d
Customer Support Manager
Campfire —San Francisco, CA
- $100,000 - $140,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
Customer Support Lead
Cardless —San Francisco, CA
- $120,000 - $160,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Health insurance
Senior Manager, Customer Experience, Ever - SF
Ever —San Francisco, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
14d
Renewal Manager (MT/PT)
Angle Health —San Francisco, CA
- $60,000 - $90,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Analysis skills
- Paid parental leave
- AD&D insurance
Manager II, Escalation Operations
Pinterest —San Francisco, CA
- $120,321 - $247,718 a year
- Remote
- 3 years
- Master's degree
- Bachelor's degree
2d
Client Care Manager Lead
Hillendale Home Care —Walnut Creek, CA
- $100,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Service & Sales Manager (NE)
Cathay Bank —Mountain View, CA
- $28.84 - $32.21 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Disability insurance
Quick Apply
Entry Level Manager
OS Business Concepts California —Hayward, CA
- $900 - $1,400 a week
- Full-time
- Background check
- In-person
- Leadership
Quick Apply
2d
Manager, Client Relationship Support - San Mateo, CA
Charles Schwab —San Mateo, CA
- $43.75 - $78.75 an hour
- Office
- Supervising experience
- Mentoring
- Paid parental leave
- Employee stock purchase plan
8d

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Account Manager

Vanguard Direct -
Pleasanton, CA

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year
4 days ago

Qualifications

Customer returns handling
Phone communication
Computer literacy
High school diploma or GED
Video conferences (communication methods)

Full Job Description

The Account Manager is responsible for providing daily account and project management support for TSG clients, and internal support and assistance for TSG sales personnel. The Account Manager must communicate effectively with other internal teams and external vendors to ensure deadlines, delivery dates, and Service Level Agreements (SLA) are met. The Account Manager assists the sales team in the areas of product sourcing, order entry, project management, and account management, depending upon specific account/sales team needs.

Additionally, the Account Manager is the first level of support for CSRs on their Team. Account Manager must be knowledgeable in TSG policies and procedures to ensure the client is operating accordingly within TSG guidelines. The Account Manager is the escalation point for the Team when more advanced product and service questions arise. It is the responsibility of the Account Manager to ensure the open orders, inventory management and receivables overseen by the team remain in check.

Responsibilities

Provide sales support and assistance to designated TSG sales personnel.
Support clients’ needs regarding quotes, order status, tracking, order issues, returns, etc.
Respond to customer inquiries in a timely manner (within 4 hours or as defined per SLA).
Order Entry: manual entry when required, including inventory replenishment orders.

· Track projects as needed to ensure deadlines and SLAs are met.

· Work with TSG A/P Team and Vendors to resolve discrepancies and close orders.

· Follow up with clients on past due invoices as needed.

· Resolve pricing discrepancies immediately and if part of a program, seek to fix the root cause.

· Monitor open order reports and work with A/P Team & vendors to ensure orders close timely.

· Answer basic and advanced product and service questions, and account specific inquiries.

· Ensure client data in Client Relationship Management (CRM) System and Client Desk Guides are maintained and current.

· Oversee a team of CSRs to make certain they are following TSG policies and procedures.

· Meet weekly with the CSR team to work on open orders, inventory, and past dues.

· Maintain a scheduling calendar for the CSR team and ensure there is no gap in service for TSG clients during any vacation, sick leave, or time off periods.

· Provide additional account coverage and delegate tasks as needed to promote balance in the CSR team’s workload.

· Participate in regularly scheduled briefing/accountability meetings with the Regional CSR Manager and/or Director of Training & Development

· Complete performance appraisals annually for each CSR on the team.

· Build upon and maintain strong TSG customer relationships.

· Seek out opportunities to increase sales and margin with assigned accounts.

· Additional duties as needed.

Qualifications

· Proficient in Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint)

· Experience with Windows OS and basic understanding of computer operation.

· Ability to communicate clearly and professionally with clients, vendors and internal team members via email, phone, video conference, and/or in person.

· Prioritize tasks effectively and pivot in a fast-paced, deadline driven environment.

· Demonstrated ability to ensure information is complete and accurate; and follow up (on own work or that of others) to ensure that commitments have been fulfilled.

· Ability to manage multiple projects or tasks occurring concurrently.

· Works well independently and as a member of a team, taking initiative and ownership.

· Good understanding of management practices and techniques.

· 2+ years of client support experience in marketing, purchasing or sales preferred.

· ASI, SAGE, and print industry knowledge a plus.

Education

Minimum of a High School diploma or equivalent.
Bachelor's degree from an accredited university preferred.
Equivalent combination of education and experience.

Working conditions

Physical presence in the office may be required for on-site collaboration with manager and/ or team members.
Travel may be required.

Physical requirements

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain focus despite interruptions, strength to lift, and carry boxes weighing up to 10 pounds to a height of 48 inches; vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone. Must be able to sit for long periods of time utilizing computer keyboard and mouse.

The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to carry out any additional job-related duties as requested by their manager or management of TSG.

Pay: $65,000.00 - $85,000.00 per year

Work Location: Hybrid remote in Pleasanton, CA 94566

Quick Apply

Refine Your Search

customer service manager jobs in san leandro ca

Account Manager

Desk Clerk Program Manager

Customer Programs Support Lead

Customer Experience and Service Ops Manager

Customer Experience Manager

Customer Experience Team Manager

Service Manager

Customer Success Manager

Customer Success Manager

Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)

Principal Customer Success Manager

Customer Support Manager

Customer Support Lead

Senior Manager, Customer Experience, Ever - SF

Renewal Manager (MT/PT)

Manager II, Escalation Operations

Client Care Manager Lead

Customer Service & Sales Manager (NE)

Entry Level Manager

Manager, Client Relationship Support - San Mateo, CA

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