The Opportunity
Are you ready to make a tangible impact at one of America's fastest-growing e-commerce companies? At Lab Alley, we're building the "Amazon of Chemicals," and we're looking for top talent to drive our continued growth. This role offers the exciting chance to design, optimize, and scale our core digital infrastructure, bridging the gap between our complex e-commerce storefront, backend logistics, and advanced customer relationship management platforms. You will get to orchestrate high-availability integrations, learn to navigate the unique architectural challenges of a rapidly scaling chemical distribution network, and pioneer modern cloud solutions. You'll be an integral part of a dynamic team, directly influencing our customer experience and operational excellence. If you're eager to learn, thrive in a fast-paced environment, and are committed to making things happen, this could be the growth opportunity of a lifetime!
Responsibilities: What You'll Do We believe in clear expectations, and these are the core responsibilities that will define your success in this role:
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RequirementsBusiness Analysis (core)
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Partner with stakeholders across Customer Success, Operations, Finance, Sales, and Marketing to gather, clarify, and document business and technical requirements.
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Author clear, complete Business Requirement Documents (BRDs) and functional specs, and hand them off to the development team for build.
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Participate in daily development stand-ups; help prioritize, sequence, and unblock work.
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Own and continuously improve how requirements are captured, documented, and tracked - from initial intake through delivery.
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Cross-Functional Technical Liaison
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Serve as the single point of contact for technology questions and requests from CS, Operations, and Finance.
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Triage incoming requests: resolve those that don't require development directly with the relevant department, and escalate those that do.
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Translate non-technical business needs into actionable technical work, and translate technical constraints back into plain language for stakeholders.
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Development WorkflowTicket Management
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Own the intake and routing of website change requests submitted by Marketing and other departments through Asana.
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Create, scope, and manage development tickets in Jira; ensure they are well-defined, prioritized, and traceable from request to release.
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Keep requesters informed on status, timelines, and outcomes - closing the loop on every request.
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Solution ArchitectureIntegrations
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Help design scalable, secure solution architectures supporting high-volume e-commerce transactions and customer data synchronization.
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Map and support robust API integrations across our B2B e-commerce platform (Adobe Commerce / Magento), CRM, warehouse management, and third-party logistics.
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Evaluate existing systems and propose practical improvements to maximize uptime, data integrity, and cross-platform communication.
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GovernanceDocumentation
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Maintain comprehensive, current system and process documentation.
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Help establish technical guardrails, security/compliance practices, and disaster-recovery considerations across the stack.
QualificationsExpertise: What You'll Bring We're looking for individuals who are not only skilled but also eager to grow with us.
Must-Haves:
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Proven experience as a Business Analyst, Solutions Architect or a Technical Project Coordinator - preferably in an e-commerce or high-growth environment.
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Demonstrated ability to gather requirements from non-technical stakeholders and document them clearly (BRDs, functional specs, user stories).
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Strong technical fluency: comfortable translating between business needs and engineering work, scoping development tasks, and reasoning about integrations and data flows.
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Hands-on experience with project/issue-tracking tools such as Asana and Jira, and with Agile/Scrum practices including daily stand-ups.
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Exceptional communication, organization, and problem-solving skills, with the judgment to know what can be resolved without development and what needs to be escalated.
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Exceptional problem-solving abilities and the strategic mindset needed to align technical solutions with fast-moving business goals.
Nice-to-Haves:
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Experience integrating modern B2B e-commerce platforms (like Adobe Commerce/Magento) with advanced marketing automation and customer relationship tools.
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Familiarity with API design, data-pipeline integrations, and cloud infrastructure (AWS or Azure).
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Exposure to warehouse management systems (WMS), ERP/inventory, and third-party logistics integrations.
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Familiarity with the data compliance and logistics challenges unique to chemical manufacturing, distribution, or highly regulated industries.
Lab Alley is making waves! We're proud to be recognized by Inc. 5000 as one of America's fastest-growing private companies and as one of the fastest-growing e-commerce companies in Austin, TX. Our mission is simple: to provide easy access to essential chemicals – on-budget, on-time, every time. We're building the "Amazon for Chemicals," and we're committed to doing it right.
Our workplace culture:
Our core values are an integral part of our success defining who we are.
We bring our core values to life in everything we do at Lab Alley. Therefore, every hire is aligned with our core values:
CARE:
We care about people and take pride in our work.
COMMITMENT:
We believe success is characterized by our commitment to continuous improvement.
GENUINE:
We believe in being real, authentic, and direct with those around us.
GROWTH:
Lab Alley encourages continual learning and leads with curiosity.
INITIATIVE:
To be successful, we always strive to make things happen!
INNOVATION:
Lab Alley is driven by a relentless pursuit of innovation, constantly seeking new ideas, technologies, and approaches to enhance the experiences of our customers.
WORK ETHIC:
We believe a strong work ethic is about being fully engaged, resilient, and focused on tasks to ensure each project receives attention and consideration.
Beyond our work, we believe in giving back. With every purchase made through our e-commerce website, we partner with Ecodrive to plant a tree, contributing to a healthier planet and improved socio-economic conditions.
We invest in our team's well-being and growth:
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Comprehensive Benefits: Medical, Dental, Vision, Short Term Disability, LifeAccidental DeathDismemberment, Supplemental Health Insurance, Wellness Program, Employee Discount Program.
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FinancialTime Off: 401k, Paid Time Off.
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Growth Opportunities: Organized team events, professional development, and clear career growth paths.
This is a full-time position. This role reports to eCommerce Technology Manager.
Note: Lab Alley uses E-Verify for all positions and conducts background checks.
Don't meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don't meet every single qualification. At Lab Alley, we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles, and we are excited about hearing from you. Lab Alley is an equal opportunity employer and considers all applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
Please note: Lab Alley is not accepting unsolicited resumes or candidate submissions from staffing agencies for this position. In the absence of a signed agreement with Lab Alley's People Operations leader, no fee will be paid for any candidates submitted by agencies. All unsolicited resumes will be considered the property of Lab Alley. Agencies should not reach out to our team members. To see if we are establishing new relationships with agencies you may send your information to [email protected]
