Top 678 Customer experience coordinator Jobs in San Mateo Ca

Senior Guest Services Coordinator
SilverDoor Ltd —Union City, CA
- $28 - $33 an hour
- Overtime
- Mid-level
- 3 years
- Team management
Quick Apply
3d
Administrative Coordinator
Moldaw Residences —Palo Alto, CA
- $30 - $35 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Customer Service Coordinator
Forward Logistics, Inc. —South San Francisco, CA
- $23 - $27 an hour
- Full-time
- English
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Administrative Coordinator - Admin Ambulatory Care Specialty - Full Time
Stanford Health Care —Redwood City, CA
- $48.38 - $54.48 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
10d
Practice Coordinator 3
University of California San Francisco —Burlingame, CA
- Microsoft Outlook
- Computer literacy
- Writing skills
Practice Coordinator II
University of California San Francisco —San Mateo, CA
- Spanish
- Microsoft Outlook
- Computer literacy
Tenant Coordinator
Ascend —San Mateo, CA
- $55,000 - $57,000 a year
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Administrative Coordinator
Ascend —San Mateo, CA
- $26 - $29 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Facility Coordinator
Ascend —San Mateo, CA
- $65,000 - $75,000 a year
- Microsoft Word
- Microsoft Outlook
- Customer service
- Vision insurance
Quick Apply
Program Coordinator
Children's Health Council (CHC) —Palo Alto, CA
- $35 - $37 an hour
- Evenings as needed
- Bilingual
- Mid-level
- Office
Quick Apply
Practice Coordinator
University of California San Francisco —San Francisco, CA
- $31.92 - $45.68 an hour
- Spanish
- Microsoft Outlook
- Computer literacy
Student Services Coordinator
Stanford University —Stanford, CA
- $34.56 - $40.29 an hour
- Full-time
- Hybrid work
- Google Workspace
- Computer literacy
- Research
Ambulatory Practice Coordinator 3
University of California San Francisco —Redwood City, CA
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Workplace Coordinator
Take-Two Interactive Software, Inc. —San Mateo, CA
- $60,000 - $88,800 a year
- Monday to Friday
- Hospitality
- Google Workspace
- Mid-level
- Wellness program
- Commuter assistance
Quick Apply
5d
Tenant Service Coordinator
Ascend —San Mateo, CA
- $26 - $28 an hour
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Full-Time Pediatric Dental Front Desk Care Coordinator / Receptionist
Burlingame Pediatric Dentistry —Burlingame, CA
- $27 - $32 an hour
- Full-time
- Dental office
- Computer literacy
- Administrative experience
- Free parking
- Paid training
Quick Apply
10d
People Operations Coordinator
Render —San Francisco, CA
- $100,000 - $150,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Assistant Workplace Experience Coordinator (Hines@Airbnb)
Hines —San Francisco, CA
- $67,700 - $84,600 a year
- Extended hours
- Mid-level
- Office
- Administrative experience
- Flexible schedule
Practice Coordinator III
University of California San Francisco —San Francisco, CA
- Spanish
- Microsoft Outlook
- Computer literacy
Administrative Coordinator, Graduate Medical Education
Stanford Health Care —Palo Alto, CA
- $48.38 - $54.48 an hour
- Full-time
- Office
- Administrative experience
- Continuous improvement

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Senior Guest Services Coordinator

SilverDoor Ltd
Union City, CA

Quick Apply

Job Details

Full-time
$28 - $33 an hour
3 days ago

Qualifications

Client rapport building
Employee relationship building
Productivity software

Full Job Description

Working hours - 3.30pm to 12am, this could vary based on needed coverage.

The Senior Guest Service Representative is the point of reference for the other Guest Service Representatives in ensuring the team is delivering the highest level of Customer Satisfaction to SilverDoor’s Guests. This includes being involved as a subject matter expert and escalation point for guest issues, working with the Customer Experience Manager/ General Manager to identify improvement areas, partnering with cross functional team to document and implement processes.

Responsibilities:

· Works with Customer Experience Manager to facilitate training and development of Guest Services team.

· Receives and processes service request calls for guests ensuring that all their needs are met within the parameters of SilverDoor’s service standards

· Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.

· Works as a subject matter expert and provides daily direction and communication to Guest Services team. Ensures customer service items are answered in a timely, efficient and knowledgeable manner.

· Works as a leader of special or ongoing projects that are important to the Guest Services team process improvement.

· Manage time and attendance for a select group of Guest Services Representative.

· Works on multiple assignments at any one given time.

· Receives and processes service request calls for guests ensuring that all their needs are met within the parameters of SilverDoor’s service standards. Follows-up with appropriate property to ensure services are complete. Follows-up with each guest to ensure guest satisfaction.

· Schedules vendor services (furniture, housewares and utilities) and communicates with properties ensuring authorization is granted for all vendors and employees to access apartments when needed.

· Provides overall day-to-day customer service and coordinates with other departments to efficiently accommodate guests’ requests.

· Completes high-quality work according to job specifications while simultaneously producing the required amount of work within established timetables.

· Achieves or exceeds guest satisfaction ratings as established by the company.

· Follows up with appropriate property to ensure services are complete and follows up with each guest to ensure guest satisfaction

· Schedules vendor services (furniture, housewares and utilities) and communicates with properties ensuring authorization is granted for all vendors and employees to access apartments when needed.

· Reviews field inspectors move-in check lists ensuring all deficiencies have been rectified.

Job Requirements:

Knowledge of:

· Proficient in usage of Microsoft Office.

· Excellent communication skills to build rapport and maintain working relationships while delivering a high standard for service for all staff.

· Solves a variety of problems involving several concrete variables in standardized situations.

Abilities: Creative problem solver with can “do what it takes to get the job right” approach, customer service/positive attitude/approachable, organized, detail-oriented and effective time management skills/ability to multitask.

· Achieves results and meets deadlines that are set by the company itself.

· Multi-tasking and organization is required.

· Works seamlessly in a team-oriented environment as well as individually.

· Demonstrates passion for guest satisfaction and company success.

· May have to occasionally work evenings, weekends or holidays. Overtime is sometimes required.

· Excellent written and verbal communication skills

· Three or more years of experience in a customer service or guest services position is strongly preferred.

Pay: $28.00 - $33.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

customer experience coordinator jobs in san mateo ca

Senior Guest Services Coordinator

Administrative Coordinator

Customer Service Coordinator

Administrative Coordinator - Admin Ambulatory Care Specialty - Full Time

Practice Coordinator 3

Practice Coordinator II

Tenant Coordinator

Administrative Coordinator

Facility Coordinator

Program Coordinator

Practice Coordinator

Student Services Coordinator

Ambulatory Practice Coordinator 3

Workplace Coordinator

Tenant Service Coordinator

Full-Time Pediatric Dental Front Desk Care Coordinator / Receptionist

People Operations Coordinator

Assistant Workplace Experience Coordinator (Hines@Airbnb)

Practice Coordinator III

Administrative Coordinator, Graduate Medical Education

I want to receive the latest job alert for customer experience coordinator in san mateo ca

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