Top 118 Customer support & client services managers Jobs in San Rafael, Ca

Client Service Manager
Institute on Aging —San Francisco, CA
- $64,480 - $79,138 a year
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Paid time off
Quick Apply
Membership Director - Presidio Y
YMCA of Greater San Francisco —San Francisco, CA
- $75,000 - $95,000 a year
- Full-time
- Background check
- Spanish
- Mid-level
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Desk Clerk Program Manager
Tenderloin Housing Clinic —San Francisco, CA
- From $77,934 a year
- Overtime
- Hospitality
- Mid-level
- Hotel
- Paid holidays
- Disability insurance
Account Manager
Confidential —San Francisco, CA
- $60,000 - $85,000 a year
- Email
- Hybrid work
- Writing skills
- Mid-level
- Business development
- Profit sharing
- Commuter assistance
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Client Service Manager SF
PalAmerican Security —San Francisco, CA
- $90,000 - $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
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Customer Support Lead
The San Francisco Compute Company —San Francisco, CA
- $200,000 - $270,000 a year
- Full-time
- Hybrid work
- Office
- Travel
- Fair chance
- Health insurance
- Dental insurance
7d
Assistant Leader, Customer Experience
RH —Corte Madera, CA
- $29 - $41 an hour
- Weekends as needed
- Mid-level
- Mentoring
- Leadership
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Customer Support Lead
Cardless —San Francisco, CA
- $120,000 - $160,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Commuter assistance
- Health insurance
Leader, Customer Experience
RH —Corte Madera, CA
- $80,000 - $109,000 a year
- Weekends as needed
- Mid-level
- Leadership
- Communication skills
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Customer Operations Lead
Hercules —San Francisco, CA
- $100,000 - $250,000 a year
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Travel
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Experience Team Manager
Quince —San Francisco, CA
- $75,000 - $95,000 a year
- Weekends as needed
- Remote
- Background check
- Writing skills
- Bachelor's degree
Customer Success Manager
Oma Robotics —San Francisco, CA
- Full-time
- Remote
- Writing skills
- Mid-level
- Analysis skills
Quick Apply
Strategy & Operations Programs, Support
OpenAI —San Francisco, CA
- $240,000 a year
- Full-time
- 5 years
- Analysis skills
- Fair chance
Senior Manager, Customer Experience, Ever - SF
Ever —San Francisco, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Head of Customer Experience
Parafin —San Francisco, CA
- $145,000 - $190,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Financial services
- Commuter assistance
- Paid parental leave
Director, Customer Enablement
Crusoe —San Francisco, CA
- $215,000 - $250,000 a year
- Full-time
- Office
- Bachelor's degree
- Continuous improvement
- Commuter assistance
- Paid parental leave
Quick Apply
Desk Clerk Program Manager
Tenderloin Housing Clinic, Inc. —San Francisco, CA
- $76,100 a year
- Overtime
- Hospitality
- Current TB test
- English
Quick Apply
Senior Manager, Customer Support
Crusoe —San Francisco, CA
- $205,000 - $250,000 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Commuter assistance
- Paid parental leave
Quick Apply
Client Operations Manager
Crafty —San Francisco, CA
- Up to $110,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Team management
- Health insurance
- Dental insurance
Quick Apply
Manager, Customer Success Team
Assort Health —San Francisco, CA
- $180,000 - $250,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Recruiting
- Senior level
- Commuter assistance
- Health insurance

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Client Service Manager

Institute on Aging -
San Francisco, CA

Quick Apply

Job Details

Full-time
$64,480 - $79,138 a year

Benefits

Health insurance
Paid time off
Life insurance

Qualifications

Customer communication
Microsoft Excel
Customer relationship building
Microsoft Outlook
In-person customer service
English
Working with seniors
Managing clients in a customer support role
Bachelor's degree
Working with families
Telephone systems

Full Job Description

Role Overview:

As a Client Service Manager II based in the Bay Area, you will support territories including Marin County, San Francisco, the East Bay, and the South Bay. In this San Francisco-based role, you will help develop new clients, ensure smooth operations and strong customer satisfaction, support long-term case retention, and collaborate with colleagues across operations, staffing, care, and business development for both new and existing accounts.

The position focuses on quality assurance, coordination and delivery of in-home services, and the ongoing management of client care. A significant portion of the role also involves promoting our home care services to new clients and referral partners.

The ideal candidate is innovative, reliable, and highly motivated, with a strong commitment to exceptional service and a solid customer service background.

Essential Job Functions:

Conducting in-home assessments with prospective clients, evaluation their care needs, addressing their questions and concerns, building relationships with their families, and converting them into IOA Corio clients.
Responsible for onboarding and enrollment process for new clients including completion of new enrollment paperwork and completion of all LTC forms.
Ability to perform accurate and comprehensive intakes, initial assessments, and re-assessments.
Answering and responding to calls from referral sources, prospective clients and/or their family members, existing clients, and employees.
Establish and maintain current, accurate, and confidential files for each home care client, identifying and handling service issues, making courtesy calls, performing assessments, creating care plans, and providing ongoing communications regarding clients’ needs.
Maintain strong customer service-based relationships with clients and staff.
Investigate all HCA related complaints and service issues along with the Staffing Manager to effectively manage any issues or concerns in a professional and timely manner.
Ensure that home care is provided according to all relevant policies, procedures, and regulations with a working knowledge of Department of Social Services, Home Care Services Bureau regulations and elder abuse policies and procedures.
When requested, represent IOA at community resource events.
Participate in interdisciplinary team meetings and request interdisciplinary consultation as needed to best address client needs.
Collaborate on client cases and schedules with the staffing team to find the most reliable and appropriately matched Home Care Aides (HCAs) for IOA’s home care clients based on location, time, skills/needs, special requests, etc.
With HR support, arbitrate employment issues impacting home care aides and clients.
Actively promote IOA services to the outside community, including referral relationships while on client visits.
Collaborate across territories with client service team members to promote in home care services and assist with client schedules.
Providing after-hours support for our clients, referral partners and perspective clients (including evening and weekends)- this support may include e-mail, telephone and /or home visits. Position will participate in an On-Call rotation.
Sales and marketing focus with new clients and referral partners on home care services, generating business for program.
Actively promote IOA services to the outside community, including referral relationships, trusted advisors, clinicians, senior living communities in partnership with the Business Development Team.
Working with our marketing team to ensure that updates are properly communicated with our referral sources and identifying new referral opportunities based on our client relationships.
Providing active client care services for our clients. Active Client Care Services includes regular home visits, response to incidents, strong communication with clients and families, management, and revision of our care plans, identifying situations in which additional care or a different form of care is necessary and support for our clients’ needs.
Providing extra support for new clients’ cases, including home visits within the first two weeks of service to ensure complete client satisfaction.
Conducting caregiver introductions, in-home training, and other services.
Ensuring that our client accounts are up-to-date and communicating with families (and/or financial managers) in the event of overdue balances.
Participate in HCA new hire orientations as needed, in-services, trainings and other company programs or initiatives to enrich the quality of our caregiving staff.
Supporting ongoing client retention through white glove service, prompt resolution of incidents and complaints, client and caregiver appreciation initiatives and building close relations with the clients and their families.
Maintaining a comprehensive knowledge of our requirements as a licensed Home Care Organization, including our obligations to our clients and caregivers.
Maintaining accurate records on all prospective and active clients, employees, and referral sources.

Required Skills & Qualifications:

Bachelor’s Degree Required
Minimum of 3 years’ experience in the field of aging services required
Exceptional customer service skills including sales and community relationships
Interface experience with customers
Outstanding oral and written English language skills
Desire to work in a collaborative, interdisciplinary, team-oriented environment
Ability to multi-task and work effectively in a busy, fast-paced, customer service-oriented environment
Highly motivated self-starter and capable of working autonomously with strong problem-solving skills
Proficiency in Microsoft Word, Excel, Outlook, and other software systems; strong experience using phone systems and office equipment

Compensation:

Range: $77,000 - $86,000/annual

This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.

This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.

Job Type: Full-time

Pay: $64,480.00 - $79,138.00 per year

Benefits:

Health insurance
Life insurance
Paid time off

Work Location: Hybrid remote in San Francisco, CA 94118

Quick Apply

Refine Your Search

customer support & client services managers jobs in san rafael, ca

Client Service Manager

Membership Director - Presidio Y

Desk Clerk Program Manager

Account Manager

Client Service Manager SF

Customer Support Lead

Assistant Leader, Customer Experience

Customer Support Lead

Leader, Customer Experience

Customer Operations Lead

Customer Experience Team Manager

Customer Success Manager

Strategy & Operations Programs, Support

Senior Manager, Customer Experience, Ever - SF

Head of Customer Experience

Director, Customer Enablement

Desk Clerk Program Manager

Senior Manager, Customer Support

Client Operations Manager

Manager, Customer Success Team

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