Top 2316 Workforce manager Jobs in San Ramon, Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
4d
Administrative Assistant - GVP
Ross Stores —Dublin, CA
- $27.64 - $58.56 an hour
- Hybrid work
- Research
- Office
- Conflict management
Administrative Support Assistant 9 (Remote)
National Experienced Workforce Solutions —Albany, CA
- $30 an hour
- Part-time
- Remote
- Microsoft Word
- Windows
- Administrative experience
- Work from home
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Loss Prevention Coordinator
Ross Stores —Dublin, CA
- $27.64 - $40.34 an hour
- Hybrid work
- Mid-level
- Office
- 3 years
Administrative Support Assistant 10 (Remote)
National Experienced Workforce Solutions —Albany, CA
- $30 an hour
- Part-time
- Remote
- Microsoft Word
- Windows
- Administrative experience
- Work from home
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Senior Manager, Loss Prevention Outreach & Engagement
Ross Stores —Dublin, CA
- $113,200 - $172,600 a year
- Hybrid work
- Microsoft Outlook
- Office
- Finance
Lead, Travel Operations
Ross Stores —Dublin, CA
- $70,310 - $101,400 a year
- Hybrid work
- Inventory management
- 5 years
- Research
HR Coordinator
Hillendale Home Care —Walnut Creek, CA
- $31 - $36 an hour
- Full-time
- Google Workspace
- Office
- Administrative experience
- Paid holidays
- Health insurance
Manager, Facilities (Performance & Operations)
Ross Stores —Dublin, CA
- $96,700 - $146,050 a year
- Full-time
- 7 years
- OSHA
- Customer service
6d
Program Manager, Contingent Workforce
Zoox —Foster City, CA
- $155,000 - $186,000 a year
- Full-time
- Hybrid work
- 6 years
- Analysis skills
- Mentoring
- Health insurance
- Paid time off
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Client Operations Support Manager
Allied Universal® Event Services —Union City, CA
- $80,000 - $85,000 a year
- Full-time
- Google Workspace
- Military
- Writing skills
- Fuel card
- AD&D insurance
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Manager, Workforce Operations
Whatnot —San Francisco, CA
- $140,000 - $160,000 a year
- Full-time
- 6 years
- Mid-level
- SQL
- Paid parental leave
- Health insurance
1d
Customer Success Manager
Whatnot —San Francisco, CA
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
EECS Department Operations Manager (7378U) - EECS
University of California Berkeley —Berkeley, CA
- $110,000 - $140,000 a year
- Online Application
- Background check
- Office
- University
Analyst, Receipt Management (Planning)
Ross Stores —Dublin, CA
- $70,310 - $101,400 a year
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
Talent Acquisition, Recruiter
Ross Stores —Dublin, CA
- $81,000 - $121,800 a year
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
Workforce Planning & Talent Supervisor
Frontier Energy, Inc. —Pleasanton, CA
- Hybrid work
- 5 years
- Bachelor's degree
- Mentoring
14d
Community Manager On-Site
FirstService Residential —San Ramon, CA
- $80,000 - $85,000 a year
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Outlook
- Health savings account
- Paid holidays
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Sr. Manager, Executive Protection
Blue Shield of California —Oakland, CA
- $137,720 - $206,690 a year
- Full-time
- Hybrid work
- Background check
- 7 years
- Pass drug screening
- Work from home
14d
UBE & Community Workforce Manager
XL Construction Corp. —Oakland, CA
- $139,000 - $175,000 a year
- Full-time
- Hybrid work
- Spanish
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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workforce manager jobs near san ramon, ca

Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
4 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

workforce manager jobs in san ramon, ca

Customer Service Assistant Manager

Administrative Assistant - GVP

Administrative Support Assistant 9 (Remote)

Loss Prevention Coordinator

Administrative Support Assistant 10 (Remote)

Senior Manager, Loss Prevention Outreach & Engagement

Lead, Travel Operations

HR Coordinator

Manager, Facilities (Performance & Operations)

Program Manager, Contingent Workforce

Client Operations Support Manager

Manager, Workforce Operations

Customer Success Manager

EECS Department Operations Manager (7378U) - EECS

Analyst, Receipt Management (Planning)

Talent Acquisition, Recruiter

Workforce Planning & Talent Supervisor

Community Manager On-Site

Sr. Manager, Executive Protection

UBE & Community Workforce Manager

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