Top 12 Service desk analyst Jobs in Sandy, Ut

Technical Business Analyst I
University of Utah —Salt Lake City, UT
- $60,000 - $66,000 a year
- Online Application
- Salesforce
- Master's degree
- Analysis skills
- Health insurance
Service Desk Analyst
Ultradent Products Inc. —South Jordan, UT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
8d
Help Desk Technician / Analyst
WesTech Engineering, LLC —Salt Lake City, UT
- Urgently hiring
- Mid-level
- Office
- Microsoft Office
- Paid parental leave
- Health savings account
Quick Apply
14d
Engineering-Draper-Analyst/Associate-Help Desk User Support
Goldman Sachs —Draper, UT
- Research
- Mid-level
- Office
- Disability insurance
- Health insurance
Technology Problem Management Analyst
OneMain General Services Corporation —Salt Lake City, UT
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
Service Desk Manager
Packsize —Salt Lake City, UT
- Full-time
- Clean driving record
- Salesforce
- Data analysis skills
- Health savings account
- Disability insurance
Quick Apply
Product Data Analyst
Wand —Salt Lake, UT
- $145,000 - $175,000 a year
- Full-time
- Remote
- SQL
- Senior level
Associate Financial Systems Administrator
Savage Services —Midvale, UT
- Full-time
- Oracle
- Research
- Mid-level
- Profit sharing
- AD&D insurance
Quick Apply
9h
VP, Data & Analytics
Scribd, Inc. —Salt Lake City, UT
- $225,000 - $320,000 a year
- Full-time
- Residential
- Analysis skills
- Recruiting
- Paid parental leave
- Disability insurance

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Pure Infusion —Sandy, UT
1–2 years of experience in a help desk, service desk, technical support, or customer service role preferred. Troubleshoot and resolve issues related to Windows…
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Technical Business Analyst I

University of Utah -
Salt Lake City, UT

Apply Now

Job Details

Full-time
$60,000 - $66,000 a year

Benefits

Health insurance

Qualifications

Data integrity assurance
Knowledge management
Customer communication
Data preprocessing
Data compliance
Database systems
Clinical research
Incident management
Requirements design
Standard Operating Procedures (SOPs) implementation
Operations coordination
Salesforce
IT quality control
Incident management software
Regulatory compliance
Software implementation
Application deployment
Software installation
Master's degree
Data quality management
Data integrity and documentation
Salesforce Cloud
Production systems
Analysis skills
Bachelor's degree
Change management for system development
Internal employee customer service
Quality assurance standard operating procedures
Data Security (Data management)
Incident management operations support

Full Job Description

Technical Business Analyst I

Job Summary

Technical Business Analyst I
The Clinical and Translational Science Institute (CTSI) supports a broad range of faculty researchers, data scientists, clinical coordinators and informaticists. This position works with the Clinical and Translational Science Institute Biomedical Informatics Core (BMIC) on the core application and data management, user services support team to provide support to research teams, internal systems and processes.

You will be part of a dynamic team that supports day-to-day operations of our BMIC service desk in collaboration with investigator teams. You'll be able to grow your skills with new functionality and practices while supporting our researchers through our service recharge center. You'll help create and update user facing documentation and internal standard operating procedure guides for BMIC operations and researcher projects. Implementation of change management control processes and quality assurance process management are required. The most successful candidates will bring curiosity and drive to help researchers with the wide variety of solutions the BMIC offers. The Technical Business Analyst, I position supports front line service desk support as the primary function, provides clear support following BMIC standard operating procedures, and provides investigator operational support for BMIC services as assigned.

Additionally, this position will assist in support for project operations of the BMIC to collect, clarify, and document business requirements. He/she is also responsible for configuring, debugging, testing, and implementing the designed solution for assigned projects.

Click here to learn more about the CTSI.

Learn more about the fantastic benefits provided to University of Utah Employeesincluding generous retirement contribution, comprehensive medical coverage, tuition reduction, and more.

Responsibilities
Technical Business Analyst, IRequires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree.This is an Entry-Level position in the General Professional track.
Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and installing to support an organization's application systems. Consults with users to identify current operating procedures and to clarify program objectives. May be expected to write documentation to describe program development, logic, coding, and corrections. Writes manual for users to describe installation and operating procedures.

Key Responsibilities

Provide production support for incident resolution and change requests for service recharge projects.
Coordinate day-to-day application operations and service desk support.
Follow, develop and maintain user-facing documentation and internal SOPs.
Implement and manage change control and quality assurance processes.
Support project operations by gathering and documenting business requirements.
Configure, test, and deploy informatics solutions for investigator teams and investigator-initiated projects.
Assist in implementing and supporting research workflows using tools such as REDCap and OpenSpecimen.
Promote best practices in data management, including data integrity, security, and compliance with regulatory standards.

Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).Department may hire employee at one of the following job levels:
Technical Business Analyst, I: Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree.

Preferences
Technical Skills:

Experience with REDCap data management and project configurations or other electronic data management systems in a research setting.
Experience with Atlassian Service Desk, Service Now, Salesforce, knowledge base management.
Familiarity with database management and data wrangling techniques.
Some experience with data processing in a translational research environment.
Understanding of Good Clinical Practice (GCP) and clinical research coordination.

Analytical Skills:

Strong problem-solving abilities and attention to detail.
Knowledge of Help Desk environments and a knack for working under pressure to reason through complex information, assess problems, and collaborate on effective solutions.

Communication and Collaboration:

Excellent communication skills to work effectively with multidisciplinary teams.
Ability to translate technical and research requirements into practical solutions.
Collaborative mindset to support internal operations and service units.
Ability to manage multiple priorities in a fast-paced environment.
Minimum 2 years of experience in customer service or service management.

Special Instructions
In the cover letter, please describe your experience as it relates to this position and confirm that you will be available to work from the state of Utah for this position.

Requisition Number: PRN45299B
Full Time or Part Time? Full Time
Work Schedule Summary: Business hours, arranged with supervisor
Department: 01271 - Biomed Informatics Core CCTS
Location: Campus
Pay Rate Range: $60,000-$66,000
Close Date: 9/7/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/203353

jeid-dc0fe9acecf4e24e89cf8fdfaa634c65

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Refine Your Search

service desk analyst jobs in sandy, ut

Technical Business Analyst I

Service Desk Analyst

Help Desk Technician / Analyst

Engineering-Draper-Analyst/Associate-Help Desk User Support

Technology Problem Management Analyst

Service Desk Manager

Product Data Analyst

Associate Financial Systems Administrator

VP, Data & Analytics

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