Top 1033 Director of strategy Jobs in Santa Ana Ca

Director of Customer Experience Strategy
Arakelian Enterprises Inc —Irwindale, CA
- $160,000 - $200,000 a year
- Full-time
- Marketing
- Master's degree
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Director, Internal Communications
Relativity Space —Long Beach, CA
- $168,000 - $252,000 a year
- Senior level
- Business
- Commercial
- Opportunities for advancement
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Associate Director, Operations and Communications - Eye Care - Irvine, CA
AbbVie —Irvine, CA
- $141,500 - $268,500 a year
- Full-time
- Hybrid work
- Sales
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Director of Strategy, Miller Childrens & Women's Hospital
Memorial Health Services —Fountain Valley, CA
- $152,152 - $209,207 a year
- Full-time
- Research
- Analysis skills
- Bachelor's degree
- Health insurance
Associate Director, Strategy and Operations (Chief of Staff) Irvine, CA
Allergan Aesthetics —Irvine, CA
- $141,500 - $268,500 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Travel
- Paid holidays
- Health insurance
7d
Associate Director, Strategy & Innovation
Allergan Aesthetics —Irvine, CA
- $141,500 - $268,500 a year
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Health insurance
BCBA Associate Clinical Director
360 Behavioral Health —Commerce, CA
- $90,000 - $97,500 a year
- Full-time
- Management
- HIPAA
- Clinic
- Continuing education credits
- Mileage reimbursement
Quick Apply
1d
Director of Sales Enablement
Confidential —Irvine, CA
- $180,000 - $240,000 a year
- Full-time
- Office
- 3 years
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Regional Director of Operations
Sagemont Hotels —Irvine, CA
- $105,000 - $140,000 a year
- Full-time
- 7 years
- Hotel
- Analysis skills
Managing Director - Employee Benefits
The Baldwin Group —Irvine, CA
- From $250,000 a year
- Full-time
- Office
- Mentoring
- Recruiting
Director of Engineering
NeurOptics —Irvine, CA
- $175,000 - $250,000 a year
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Safety Director, Roofing and Waterproofing Projects
Courtney, Inc. —Irvine, CA
- $80,000 - $120,000 a year
- Full-time
- CPR Certification
- Microsoft Outlook
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Director of Earthquake
Neptune Flood —California
- $100,000 - $125,000 a year
- Full-time
- Bachelor's degree
- Senior level
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Director, Wardman Library
Whittier College —Whittier, CA
- $110,000 - $115,000 a year
- Email
- University
- Team management
- US work authorization
Director of Fabrication
AKJOHNSTON Group LLC —Anaheim, CA
- $120,000 - $140,000 a year
- Full-time
- Microsoft Outlook
- Forklift
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
19h
Head of Finished Vehicle Logistics [AQ-12765]
Aquent Talent —Irvine, CA
- $290,000 - $315,000 a year
- Full-time
- Inventory management
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
5h
Director of Sales & Marketing Hotel
Sonesta Hotels Anaheim and Sonesta ES Suites Anaheim Complex —Anaheim, CA
- $125,000 - $145,000 a year
- Online Application
- Background check
- Basic math
- Hotel
- Paid parental leave
- Health savings account
Quick Apply
13d
Senior Director of Construction
Round One Entertainment, Inc. —Cerritos, CA
- $108,160 - $114,400 a year
- Full-time
- AutoCAD
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Senior Director, Oncology Pharmacology
Jazz Pharmaceuticals —California
- $232,000 - $348,000 a year
- Analysis skills
- Doctor of Philosophy
- Mentoring
- Health insurance
- Dental insurance
Director of New Construction
Ultimate Staffing Services —Santa Ana, CA
- $130,200 - $140,000 a year
- Contract
- Fair chance
- Senior level
Quick Apply

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director of strategy jobs near santa ana ca

Director of Customer Experience Strategy

Arakelian Enterprises Inc -
Irwindale, CA

Quick Apply

Job Details

Full-time
$160,000 - $200,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Customer retention strategy
Customer satisfaction tracking
Persona definition
User personas
Customer satisfaction improvement
Project stakeholder communication
Senior leadership
Stakeholder management

Full Job Description

Summary

Athens Services is seeking a strategic and customer-focused leader to shape and advance the company's customer experience vision as we continue to grow and evolve.

The Director of Customer Experience Strategy will be responsible for understanding, measuring, and improving the end-to-end customer experience across all customer touchpoints. This role will serve as the organization's champion for the Voice of the Customer (VoC), ensuring customer insights, feedback, behaviors, and expectations are translated into meaningful improvements that strengthen customer loyalty, enhance brand perception, and improve overall service delivery.

This leader will develop customer experience strategies, oversee customer journey initiatives, establish customer feedback programs, and identify opportunities to elevate the Athens brand experience. The successful candidate will combine deep customer experience expertise with strong analytical capabilities and a passion for understanding what drives customer satisfaction, trust, and long-term engagement.

The ideal candidate will have experience leading customer experience, patient experience, guest experience, member experience, or consumer experience initiatives within highly customer-centric organizations.

Job Description

Key Responsibilities

Voice of the Customer (VoC)

Develop and lead the organization's Voice of the Customer strategy.
Establish processes to gather, analyze, and act upon customer feedback across multiple channels.
Monitor customer sentiment, satisfaction, and engagement trends.
Translate customer insights into actionable recommendations that improve customer outcomes.
Serve as the organization's advocate for customer needs and expectations.

Customer Experience Strategy

Develop and execute enterprise-wide customer experience strategies aligned with company objectives.
Define and maintain customer experience standards across all customer touchpoints.
Identify opportunities to strengthen customer loyalty, retention, and satisfaction.
Create customer-centric frameworks that support long-term business growth.

Customer Journey & Service Design

Lead customer journey mapping initiatives to understand customer interactions across the entire lifecycle.
Identify friction points and opportunities to simplify and improve the customer experience.
Design and implement service improvements that create more seamless and positive customer interactions.
Ensure consistency between customer expectations and service delivery.

Brand Experience & Customer Engagement

Partner with leadership to ensure customer interactions reflect Athens Services' brand values and service commitments.
Evaluate the effectiveness of customer communications, service processes, and engagement strategies.
Recommend initiatives that strengthen trust, loyalty, and customer advocacy.
Drive programs that enhance the overall perception of the Athens customer experience.

Customer Analytics & Insights

Develop customer experience KPIs, dashboards, and reporting frameworks.
Analyze customer feedback, survey data, operational performance, and customer behavior trends.
Utilize data and predictive insights to identify emerging risks and opportunities.
Present customer experience findings and recommendations to executive leadership.

Organizational Leadership

Serve as a thought leader and subject matter expert on customer experience best practices.
Support customer experience initiatives across the organization through coaching, education, and strategic guidance.
Foster a culture that prioritizes customer-centric decision making.
Lead customer experience projects from concept through implementation.

Required Qualifications

10+ years of progressive leadership experience in Customer Experience, Patient Experience, Guest Experience, Consumer Experience, Member Experience, Brand Experience, or related disciplines.
Demonstrated success developing and implementing customer experience strategies that improved customer satisfaction, loyalty, and engagement.
Strong experience leading Voice of the Customer (VoC) programs and customer feedback initiatives.
Experience with customer persona development, customer journey mapping, service design, and customer insights programs.
Strong analytical and problem-solving skills with the ability to translate data into actionable business recommendations.
Excellent communication, presentation, and stakeholder management skills.
Proven ability to influence organizational change through customer-centric strategies.

Preferred Qualifications

Bachelor's degree in Business, Marketing, Communications, Hospitality, Healthcare Administration, Psychology, or a related field.
Master's degree preferred.
Experience within healthcare, retail, hospitality, consumer services, telecommunications, utilities, transportation, or other customer-centric industries.
Experience with customer experience measurement platforms, survey tools, CRM systems, and customer analytics technologies.
Familiarity with customer loyalty programs, Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and related customer experience methodologies.

Salary: $160,000 - $200,000

Benefits:

Competitive wages
Comprehensive benefit package Medical, Dental, Vision
401K
Life Insurance
Paid Vacation and Sick Time
Career plan
Recognition programs
Professional development learning
An exceptional work environment

Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran

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Refine Your Search

director of strategy jobs in santa ana ca

Director of Customer Experience Strategy

Director, Internal Communications

Associate Director, Operations and Communications - Eye Care - Irvine, CA

Director of Strategy, Miller Childrens & Women's Hospital

Associate Director, Strategy and Operations (Chief of Staff) Irvine, CA

Associate Director, Strategy & Innovation

BCBA Associate Clinical Director

Director of Sales Enablement

Regional Director of Operations

Managing Director - Employee Benefits

Director of Engineering

Safety Director, Roofing and Waterproofing Projects

Director of Earthquake

Director, Wardman Library

Director of Fabrication

Head of Finished Vehicle Logistics [AQ-12765]

Director of Sales & Marketing Hotel

Senior Director of Construction

Senior Director, Oncology Pharmacology

Director of New Construction

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