Top 177 Director Jobs in Santa Barbara, Ca

Director of Quality
Marriott International, Inc —Santa Barbara, CA
- $97,000 - $133,000 a year
- Full-time
- Mid-level
- Hotel
- Bachelor's degree
8d
Assistant Club Director
United Boys & Girls Clubs Of Santa Barbara County —Santa Barbara, CA
- $20.60 - $24.20 an hour
- Full-time
- Background check
- Spanish
- Childcare
- Health insurance
- Dental insurance
Quick Apply
Assistant Club Director
United Boys & Girls Clubs Of Santa Barbara County —Carpinteria, CA
- $20.60 - $24.20 an hour
- Full-time
- Background check
- Spanish
- Childcare
- Health insurance
- Dental insurance
Quick Apply
Memory Care Director
Westmont of Santa Barbara —Goleta, CA
- $80,000 - $90,000 a year
- Full-time
- Current TB test
- English
- Mid-level
- Paid holidays
- Tuition reimbursement
Quick Apply
PRESCHOOL DIRECTOR
Channel Islands YMCA —Santa Barbara, CA
- $25.35 - $30.52 an hour
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Regional Sales Director, Channel Sales
Semrush —California
- Remote
- 5 years
- English
- Analysis skills
Director of Operations
Ferris Orthodontic Group —Santa Barbara, CA
- $100,000 - $250,000 a year
- Full-time
- Dental office
- Mentoring
- Pediatrics
- Health insurance
- Dental insurance
Quick Apply
Director of Front Office and Guest Services - Hilton Santa Barbara Beachfront Resort
Hilton —Santa Barbara, CA
- $95,000 - $105,000 a year
- Full-time
- Front desk
- Senior level
- Resort
- Paid parental leave
- Employee stock purchase plan
Director of Sales - K-12 EdTech (CA)
Beable Education, Inc. —California
- $95,000 - $120,000 a year
- Full-time
- Background check
- School experience
- Bachelor of Science
- Health savings account
- Health insurance
Quick Apply
4d
Assistant Director of Nursing
Covenant Living at the Samarkand —Santa Barbara, CA
- $96,324.00 - $137,020.50 a year
- Full-time
- Nursing
- RN License
- Computer literacy
- 403(b) matching
- AD&D insurance
Quick Apply
DIRECTOR OF MAJOR GIFTS AND CAPITAL CAMPAIGNS
Channel Islands YMCA —Carpinteria, CA
- $98,000 - $108,000 a year
- Full-time
- Clean driving record
- Management
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
2d
Director of Community Life
Valle Verde - a HumanGood community —Santa Barbara, CA
- $85,000 - $99,000 a year
- Full-time
- Skilled nursing facility
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
Director of Commercial Sales (Roofing & Solar)
Roofing Talent America —Ventura, CA
- $100,000 - $130,000 a year
- Email
- Construction site
- Senior level
- Commercial
- Health insurance
- Dental insurance
Quick Apply
2d
Housekeeping Director
Mission Park Healthcare Center —Santa Barbara, CA
- $23 - $28 an hour
- Full-time
- Skilled nursing facility
- Customer service
- Mid-level
Quick Apply
Director - Enrollment and Retention Services
Santa Barbara City College —Santa Barbara, CA
- $100,928 - $122,976 a year
- Full-time
- Computer literacy
- Writing skills
- Public speaking
- Health insurance
- Dental insurance
11d
Assistant Director, Transportation Services
University of California, Santa Barbara —Santa Barbara, CA
- $90,600 - $166,400 a year
- Full-time
- Hybrid work
- System design
- Research
- Mid-level
Assistant Director of Food and Beverage
Marriott International, Inc —Santa Barbara, CA
- $119,000 - $163,000 a year
- Full-time
- Research
- Mid-level
- High school diploma or GED
2d
Director, Facilities Management
Deckers Brands —Goleta, CA
- $154,700 - $208,800 a year
- Full-time
- Office
- Bachelor's degree
- Travel
Assistant Director of Human Resources
Marriott International, Inc —Santa Barbara, CA
- $101,000 - $133,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
12d
Director - EOPS/CARE/CalWORKs/NEXTUP
Santa Barbara City College —Santa Barbara, CA
- $119,967 - $146,173 a year
- Full-time
- Spanish
- Writing skills
- English
- Health insurance
- Dental insurance
11d

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Director of Quality

Marriott International, Inc -
Santa Barbara, CA

Apply Now

Job Details

Full-time
$97,000 - $133,000 a year
8 days ago

Qualifications

Customer communication

Full Job Description

Additional InformationRelocation Assistance Available
Job Number26102665
Job CategoryProcurement, Purchasing, and Quality Assurance
Location8301 Hollister Ave, Santa Barbara, California, United States, 93117
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $97,000 - $133,000 Annually
Bonus Eligible: Y

JOB SUMMARY

Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. .

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Quality Assurance Goals

Coaches managers on adopting the Total Quality Management leadership style.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Directs property quality efforts to address critical customer requirements.

Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.

Leading Quality Assurance Team

Trains team members and managers on problem solving, process improvement and strategic planning techniques

Develops systems to enable employees to understand guest satisfaction results.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Coaches managers on adopting the Total Quality Management leadership style.

Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.

Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.

Managing Quality Tools

Ensures that management practices at all levels are aligned with quality tools.

Uses data collection methods to compile, display, track, and analyze defect trends.

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

Analyzes issues and identifies trends.

Managing the Guest Experience

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Responds to and handles guest problems and complaints.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Creates an atmosphere in all properties that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Ensures employees are treated fairly and equitably.

Ensures that regular, ongoing communication is happening in quality assurance.

Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

director jobs in santa barbara, ca

Director of Quality

Assistant Club Director

Assistant Club Director

Memory Care Director

PRESCHOOL DIRECTOR

Regional Sales Director, Channel Sales

Director of Operations

Director of Front Office and Guest Services - Hilton Santa Barbara Beachfront Resort

Director of Sales - K-12 EdTech (CA)

Assistant Director of Nursing

DIRECTOR OF MAJOR GIFTS AND CAPITAL CAMPAIGNS

Director of Community Life

Director of Commercial Sales (Roofing & Solar)

Housekeeping Director

Director - Enrollment and Retention Services

Assistant Director, Transportation Services

Assistant Director of Food and Beverage

Director, Facilities Management

Assistant Director of Human Resources

Director - EOPS/CARE/CalWORKs/NEXTUP

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