Top 8499 Service leader Jobs in Santa Clara, Ca

Hotel Front Office Manager
Delta Hotel Santa Clara - Silicon Valley —Santa Clara, CA
- $86,000 - $90,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Operations Support Specialist (Santa Clara, CA)
American National Insulation —Santa Clara, CA
- $13 - $30 an hour
- Full-time
- 18 years or older
- Spanish
- English
- Wellness program
- Health savings account
Quick Apply
Workers Compensation Claims Examiner | Bonus Eligible | Roseville or Long Beach, CA
Sedgwick —California
- Full-time
- Hybrid work
- Background check
- Customer service
- 5 years
- Health savings account
- Disability insurance
Quick Apply
HEYTEA Store Manager - Food & Beverage
GW RED LLC —Santa Clara, CA
- $80,000 - $98,000 a year
- Overnight shift
- English
- Mid-level
- 3 years
- Paid training
- Health insurance
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Personal Banker
WaFd Bank —San Jose, CA
- $22.33 - $33.18 an hour
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Preschool Administrator and Enrollment Specialist
Action Day Schools —San Jose, CA
- $52,000 - $62,400 a year
- Multiple hires
- School experience
- Customer service
- Mid-level
- Paid holidays
- Disability insurance
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Activities Assistant
Ivy Park at San Tomas —San Jose, CA
- $21 - $23 an hour
- Part-time
- CDL B
- 18 years or older
- Microsoft Excel
- Store discount
- COVID-19 protective measures
Quick Apply
1d
Leasing
Apartment Management Consultants, LLC —Santa Clara, CA
- $22 - $24 an hour
- Full-time
- Sales
- Pass drug screening
- Office
- Paid holidays
- Disability insurance
Quick Apply
3d
Leasing
Apartment Management Consultants, LLC —Santa Clara, CA
- $20 - $22 an hour
- Full-time
- Sales
- Pass drug screening
- Office
- Paid holidays
- Disability insurance
Quick Apply
3d
Administrative Assistant, AIML
Apple —Cupertino, CA
- $37.42 - $65.24 an hour
- Mid-level
- Office
- Organizational skills
- Employee stock purchase plan
- Health insurance
13d
Relief Patient Transporter (multiple openings & shifts)
Stanford Health Care —Palo Alto, CA
- $32.70 - $36.56 an hour
- Part-time
- Inpatient
- No experience needed
- English
Front Desk Associate
Art of Problem Solving —Saratoga, CA
- $24.29 - $24.86 an hour
- Part-time
- School experience
- Google Workspace
- English
- 401(k) matching
- Employee discount
Quick Apply
Member Service Representative Level 1 (San Jose, CA)
BeneSys, Inc. —San Jose, CA
- $34.12 an hour
- Full-time
- Microsoft Word
- Basic math
- Mid-level
- Paid jury duty
- AD&D insurance
Quick Apply
City Librarian
City of Santa Clara, CA —Santa Clara, CA
- $270,247.20 - $349,725.84 a year
- 8 hour shift
- Senior level
- Mileage reimbursement
- Commuter assistance
Front Desk Concierge- Full Time
The Watermark at San Jose —San Jose, CA
- $22 - $25 an hour
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Paid sick time
Quick Apply
Sales Associate - Valley Fair Mall
See's Candies —Santa Clara, CA
- $21.91 an hour
- Part-time
- Merchandising
- Cleaning
- Fair chance
Takeout/To Go Coordinator - JOEY Valley Fair
JOEY Restaurants —Santa Clara, CA
- $18.45 an hour + tips
- Part-time
- Hospitality
- Ability to walk for extended periods
- No experience needed
- Disability insurance
- Health insurance
Quick Apply
Administrative Assistant - Communications
CALIFORNIA SCHOOL EMPLOYEES ASSOCIATION —San Jose, CA
- $70,187 - $86,950 a year
- Weekends as needed
- Basic math
- Mid-level
- Office
- Paid holidays
- Health insurance
Program Coordinator
Second Harvest of Silicon Valley —San Jose, CA
- $70,075 - $74,262 a year
- Weekends as needed
- Hybrid work
- Spanish
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Office Assistant - JOEY Valley Fair
JOEY Restaurants —Santa Clara, CA
- $23 - $29 an hour
- Part-time
- Restaurant management
- Administrative experience
- Quick service & fast food restaurant
- Disability insurance
- Health insurance
Quick Apply
12d

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Hotel Front Office Manager

Delta Hotel Santa Clara - Silicon Valley -
Santa Clara, CA

Quick Apply

Job Details

Full-time
$86,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Employee discount
Paid sick time

Qualifications

Microsoft Excel
Managing inventory control systems
Managing teams in a customer support role
Team leadership
Coaching
Pricing analysis experience within hospitality industry
Revenue management
Managing hospitality teams
Frontline customer support management
Analysis skills
Property management systems (PMS)
Front desk
Yield management
Hotel operations budget management
Leadership
Hospitality management
Hotel management

Full Job Description

Job Summary

The Front Office Manager is responsible for leading the daily operations of the Front Office, ensuring exceptional guest experience while maintaining the highest standards of hospitality, operational excellence, and financial performance. This position oversees Front Desk, Guest Services, Reservations and related operations, ensuring compliance with brand standards, company policies, and service expectations.

This position will report directly to the Hotel Manager and General Manager

Job Duties and Responsibilities

Guest Experience & Daily Operations

Lead daily Front Office and Guest Services operations, including check-in/check-out, room assignments, and guest recovery, to ensure exceptional guest experiences.
Monitor guest satisfaction scores and feedback; identify trends and implement improvements to enhance the guest experience.
Conduct daily pre-shift meetings to communicate operational priorities and ensure alignment across hotel departments.
Oversee Lost & Found procedures to ensure timely and accurate return of guest belongings.

Team Leadership & Development

Provide leadership, coaching, and direction to Front Desk associates, fostering teamwork and accountability.
Recruit, interview, train, and develop Front Office associates on brand standards, service expectations, systems, and procedures.
Deliver ongoing coaching, performance feedback, recognition, and corrective action as needed to maintain service excellence.
Create staffing schedules based on occupancy levels, business demands, and operational needs, ensuring proper coverage.

Revenue & Financial Management

Oversee reservation systems, room inventory, rate management, and daily pricing strategies to maximize occupancy and revenue.
Partner with Revenue Management and hotel leadership to monitor RevPAR performance, occupancy trends, and financial results.
Ensure accurate handling of room inventory, reservations, billing, and front office financial reporting.
Review timekeeping records and approve payroll information to ensure accuracy and associate satisfaction.

Administration & Compliance

Maintain compliance with hotel policies, safety standards, and brand operating procedures.
Identify operational challenges, develop solutions, and implement processes to improve efficiency and guest satisfaction.
Maintain proper controls of Front Office supplies, equipment, keys, and guest service materials.
Communicate effectively with guests, associates, department leaders, and executives to support successful daily operations.
Support hotel initiatives, brand programs, and other operational responsibilities as assigned.

Qualifications

Front Office leadership experience is required. Candidates without hotel Front Office management experience will not be considered.
High school diploma or GED with a minimum of 3 years of experience in guest services management within a hotel or related hospitality environment; OR a two-year degree in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related field, with a minimum of 4 years of experience in guest services management within a hotel or related professional area.
Minimum of 2 years of experience supervising a team in a hospitality or customer service setting preferred.
Bilingual English/Spanish preferred.
Experience with Lightspeed PMS, MARSHA, GXP, MGS, and MICROS preferred.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Excellent communication skills in person, by phone, in writing, electronically, or by email.
Proven ability to lead, coach, and develop associates while maintaining high levels of guest satisfaction.

Physical Demands

Stand and walk for extended periods throughout the shift.
Occasionally lift, carry, push, or pull items weighing up to 50 pounds.
Bend, reach, stoop, kneel, and use repetitive hand movements.
Work in a fast-paced environment while maintaining professionalism and attention to detail.
Respond quickly to guest and operational needs throughout the property.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs

What We Offer

Comprehensive benefits package, including Medical, Dental, and Vision insurance program.
401(k) participation with a company matching program.
Discounted travel benefits at exclusive rates.
Comprehensive time-off package, including vacation pay, sick pay, and holidays.
Complimentary employee meals.
And much more!

Job Type: Full-time

Pay: $86,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Experience:

Inventory Balancing at a Hotel: 2 years (Required)
Hotel Daily Room Inventory Management : 2 years (Required)
Hotel Daily Pricing Process: 2 years (Required)
Lightspeed PMS: 2 years (Required)
Marriott Front Office at a Hotel: 2 years (Required)
Hotel Revenue management: 2 years (Required)

Location:

Santa Clara, CA 95054 (Required)

Ability to Commute:

Santa Clara, CA 95054 (Required)

Ability to Relocate:

Santa Clara, CA 95054: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

service leader jobs in santa clara, ca

Hotel Front Office Manager

Operations Support Specialist (Santa Clara, CA)

Workers Compensation Claims Examiner | Bonus Eligible | Roseville or Long Beach, CA

HEYTEA Store Manager - Food & Beverage

Personal Banker

Preschool Administrator and Enrollment Specialist

Activities Assistant

Leasing

Leasing

Administrative Assistant, AIML

Relief Patient Transporter (multiple openings & shifts)

Front Desk Associate

Member Service Representative Level 1 (San Jose, CA)

City Librarian

Front Desk Concierge- Full Time

Sales Associate - Valley Fair Mall

Takeout/To Go Coordinator - JOEY Valley Fair

Administrative Assistant - Communications

Program Coordinator

Office Assistant - JOEY Valley Fair

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