Top 6486 Support manager Jobs in Santa Clara, Ca

Security Cluster Account Manager
Creative Security Company —Mountain View, CA
- $150,000 - $170,000 a year
- Weekends as needed
- Background check
- Ability to walk for extended periods
- 5 years
- Health insurance
- Dental insurance
Quick Apply
1d
Regional General Manager
Confidential —Hayward, CA
- $140,000 - $160,000 a year
- Full-time
- Ability to walk for extended periods
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
8d
Hyatt Place San Jose Downtown - Operations Manager OEM
Aimbridge Hospitality —San Jose, CA
- $90,000 - $95,000 a year
- Full-time
- CPR Certification
- Mid-level
- Windows
- AD&D insurance
- Disability insurance
Facility Manager
ISS —Sunnyvale, CA
- $150,000 - $160,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- Management
- Disability insurance
- Health insurance
Quick Apply
Admin Team Manager, Platform Applications & Technologies
Apple —Cupertino, CA
- $55.75 - $83.60 an hour
- Bachelor of Science
- Mid-level
- Office
- Employee stock purchase plan
- Health insurance
Maintenance and Operations Manager
Apple —Santa Clara, CA
- $155,700 - $234,300 a year
- 7 years
- Office
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Customer Experience Manager
Granite Construction Company —Santa Clara, CA
- $96,541 - $144,813 a year
- Spanish
- Ability to walk for extended periods
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
14d
Program Manager
Stanford Health Care —Palo Alto, CA
- $66.52 - $88.14 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Manager, People Solutions & Knowledge
Uber —Sunnyvale, CA
- $123,000 - $152,000 a year
- Full-time
- Office
- 3 years
- Supervising experience
- 401(k)
Office Manager
Waste Connections —Santa Clara, CA
- $100,000 - $105,000 a year
- Full-time
- Microsoft Word
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
1d
Strategic Project Manager, Office of the Provost
Santa Clara University —Santa Clara, CA
- Full-time
- 6 years
- Customer service
- Writing skills
Assistant General Manager
Community Association Management (CAM) —Pleasanton, CA
- $110,000 - $130,000 a year
- Full-time
- Mid-level
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
5d
Case Management Program Manager
Santa Clara Family Health Plan —San Jose, CA
- $113,836 - $176,446 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Research
Quick Apply
Product Manager, Conversational AI for Support
Google —Sunnyvale, CA
- $163,000 - $237,000 a year
- Full-time
- Office
- Presentation skills
- Bachelor's degree
10d
(USA) Senior Manager, Technology Operations
Walmart —Sunnyvale, CA
- $117,000 - $234,000 a year
- Computer Science
- High school
- Office
- Paid jury duty
- Disability insurance
2d
MANAGER, FACILITIES
San Jose/Evergreen Community College District —San Jose, CA
- $136,778 - $166,255 a year
- Full-time
- Carpentry
- English
- Forklift
- Paid holidays
- Disability insurance
General Manager - AC Hotel San Jose Downtown
Columbia Hospitality Inc —San Jose, CA
- $150,000 - $190,000 a year
- Extended hours
- Spanish
- 5 years
- Writing skills
- Free parking
- Health savings account
Quick Apply
Product Support Manager, Google Retail Operations
Google —Sunnyvale, CA
- $140,000 - $205,000 a year
- Full-time
- Office
- 8 years
- Bachelor's degree
5d
Support Services Manager
ISS —Sunnyvale, CA
- $90,000 - $104,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Leadership Support Manager
Google —Sunnyvale, CA
- $136,000 - $197,000 a year
- Full-time
- 5 years
- Military
- Research
4d

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Security Cluster Account Manager

Creative Security Company -
Mountain View, CA

Quick Apply

Job Details

Full-time
$150,000 - $170,000 a year
1 day ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Alarm system monitoring procedures
Regulatory compliance
Software implementation
Workplace dispute resolution
Security system monitoring (security system operation)
Workforce management

Full Job Description

Summary

The Cluster Account Manager is responsible for the operational, administrative, and client-facing leadership of a technology client’s security program across multiple San Francisco locations. This role serves as the primary liaison between the client and security services provider, ensuring consistent service delivery, staffing coverage, training compliance, and adherence to contractual, regulatory, and client-specific requirements.

The ideal candidate is experienced managing enterprise security programs in a fast-paced, technology-driven environment and understands the expectations of corporate stakeholders, executive partners, and complex security operations.

Core Responsibilities:
Client & Operations Management

Serve as the primary point of contact for the client across assigned locations.
Ensure security operations are executed consistently in alignment with client standards, post orders, and contractual expectations.
Conduct regular site visits, operational reviews, and performance assessments.
Identify operational risks, staffing challenges, and opportunities for continuous improvement.
Build strong partnerships with client stakeholders through professionalism, responsiveness, and solution-oriented leadership.

Workforce & Staffing Management

Oversee staffing levels and ensure coverage across all sites and shifts.
Manage scheduling, staffing adjustments, backfill plans, and workforce requirements.
Partner with recruiting teams to forecast hiring needs and support onboarding efforts.
Lead and develop site supervisors and security leadership teams across multiple locations.

Training, Compliance & Quality Assurance

Ensure all security personnel meet licensing, certification, and training requirements.
Oversee onboarding, orientation, and on-the-job training compliance.
Maintain accurate training records and compliance documentation.
Support client reviews, audits, inspections, and regulatory requirements.

Systems & Technology

Utilize workforce management and operational platforms such as TrackTik, Salesforce, or similar systems for scheduling, reporting, and compliance tracking.
Maintain accurate operational data, documentation, and reporting.
Demonstrate knowledge of physical security technologies, including access control, CCTV, alarm monitoring, and incident reporting systems.

Performance Management & Reporting

Monitor officer performance and provide coaching, feedback, and corrective action when needed.
Review incident reports and ensure timely follow-up and escalation.
Deliver operational, staffing, compliance, and performance reports to leadership and client stakeholders.
Support implementation of process improvements, policy updates, and client-specific initiatives.

Key Performance Indicators (KPIs)

Success in this role is measured by:

Employee retention
Overtime management
Training completion rates
Client issue resolution
Contract profitability
Site inspection performance

Qualifications

5–7+ years of experience in private security operations, account management, or site management, preferably supporting multi-site, enterprise, or global environments.
Experience managing security operations supporting 100+ employees across 24/7 operations.
Proficiency with workforce management and operational platforms (TrackTik, Salesforce, or similar).
Experience leading process improvements, system implementations, and organizational change initiatives.
Strong background in employee performance management, conflict resolution, and KPI achievement.
Working knowledge of security systems, including access control, CCTV, alarm monitoring, and reporting platforms.
Experience supporting technology companies, corporate campuses, or enterprise clients preferred.
Strong understanding of compliance requirements, staffing models, and training programs.
Excellent communication, organization, and client relationship management skills.

Skills & Competencies

Executive-level client relationship management.
Strong leadership, coaching, and team development abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong judgment, professionalism, and problem-solving skills.
Ability to lead change initiatives and support organizational growth.
Ability to effectively communicate across all levels of an organization and diverse teams.

Working Conditions

Primarily field-based with regular site visits throughout San Francisco.
Must be available to support operational needs outside standard business hours, including occasional evenings and weekends.
Frequent interaction with clients, executives, operations teams, recruiting teams, and external partners.
Requires regular travel to customer sites, offices, and operational locations.
May require visits to commercial facilities, construction sites, warehouses, or other operational environments while following applicable safety requirements.
Ability to conduct presentations, walk sites, and remain active for extended periods.
Represents the organization professionally and serves as a key ambassador for client relationships and business growth initiatives.

Pay: $150,000.00 - $170,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

support manager jobs in santa clara, ca

Security Cluster Account Manager

Regional General Manager

Hyatt Place San Jose Downtown - Operations Manager OEM

Facility Manager

Admin Team Manager, Platform Applications & Technologies

Maintenance and Operations Manager

Customer Experience Manager

Program Manager

Manager, People Solutions & Knowledge

Office Manager

Strategic Project Manager, Office of the Provost

Assistant General Manager

Case Management Program Manager

Product Manager, Conversational AI for Support

(USA) Senior Manager, Technology Operations

MANAGER, FACILITIES

General Manager - AC Hotel San Jose Downtown

Product Support Manager, Google Retail Operations

Support Services Manager

Leadership Support Manager

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