Top 182 First line managers Jobs in Santa Cruz, Ca

Guest Relations Manager
La Bahia Hotel and Spa —Santa Cruz, CA
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Conflict management
- Free parking
- Paid jury duty
Quick Apply
Case Manager
University of California Santa Cruz —Santa Cruz, CA
- $8,345.11 - $10,583.13 a month
- Online Application
- Hybrid work
- LMFT
- Current TB test
- Psychiatry
- Paid holidays
- Health insurance
Caffe Macs Sr. Line Cook
Apple —Cupertino, CA
- $28.75 - $39.69 an hour
- English
- Ability to lift 50 pounds
- 1 year
- Employee stock purchase plan
- Health insurance
12d
Assistant Dean of Students, Leadership & Involvement
University of California Santa Cruz —Santa Cruz, CA
- $125,000 - $135,000 a year
- Weekends as needed
- Hybrid work
- Office
- Master's degree
- University
7d
INSTRUCTIONAL ASSISTANT II, COSMETOLOGY
San Jose/Evergreen Community College District —San Jose, CA
- $45.66 - $55.67 an hour
- Monday to Friday
- Laboratory
- Classroom
- Cosmetology License
- Paid holidays
- Disability insurance
VICE PRESIDENT, ADMINISTRATIVE SERVICES
San Jose/Evergreen Community College District —San Jose, CA
- $225,815 - $274,480 a year
- Full-time
- CPA
- Research
- Office
- Paid holidays
- Disability insurance
COUNSELOR, EXTENDED OPPORTUNITY PROGRAM & SERVICES (EOP&S), CARE
San Jose/Evergreen Community College District —San Jose, CA
- $110,451 - $196,722 a year
- Temporary
- Spanish
- Experience working with individuals with disabilities
- English
- Health insurance
- Dental insurance
14d
Human Resources Business Partner
SCN BestCo —Santa Cruz, CA
- $89,868.19 - $134,802.29 a year
- Full-time
- Spanish
- Customer service
- Research
- Health insurance
- Dental insurance
Quick Apply
13d
Associate General Manager (Multi-Unit: Sbarro Pizza & Mrs. Fields Cookies)
Kurum LLC —San Jose, CA
- $58,000 - $73,000 a year
- Full-time
- Background check
- 18 years or older
- Basic math
- Paid training
- Paid time off
Quick Apply
Principal Product Manager
NetApp —San Jose, CA
- $228,000 - $345,000 a year
- Computer Science
- Engineering
- Product management
- Employee stock purchase plan
- Health insurance
18h
Enterprise Client Executive - Bay Area
NetApp —San Jose, CA
- $287,300 - $371,800 a year
- 7 years
- Senior level
- Communication skills
- Employee stock purchase plan
- Health insurance
9d
Chief of Staff
Second Harvest Food Bank Santa Cruz County —Watsonville, CA
- $178,263 - $205,527 a year
- Weekends as needed
- Background check
- Office
- Ability to climb stairs
- AD&D insurance
- Paid holidays
Quick Apply
12d
DIRECTOR, ATHLETICS
San Jose/Evergreen Community College District —San Jose, CA
- $158,066 - $192,130 a year
- Part-time
- Writing skills
- Office
- Master's degree
- Paid holidays
- Disability insurance
Parking Representative Senior
University of California Santa Cruz —Santa Cruz, CA
- $30.44 an hour
- Overtime
- CPR Certification
- Microsoft Excel
- Customer service
Operating Room Clerk
The County of Santa Clara —Santa Clara County, CA
- $63,333.92 - $76,442.08 a year
- Part-time
- Acute care
- Surgery
- Operating room
- Wellness program
- AD&D insurance
9d
MANAGER, FACILITIES
San Jose/Evergreen Community College District —San Jose, CA
- $136,778 - $166,255 a year
- Full-time
- Carpentry
- English
- Forklift
- Paid holidays
- Disability insurance
VICE PRESIDENT, STUDENT SERVICES
San Jose/Evergreen Community College District —San Jose, CA
- $225,815 - $274,480 a year
- Full-time
- Research
- Office
- 3 years
- Paid holidays
- Disability insurance
DEAN OF INSTRUCTION, (Health & Wellness)
San Jose/Evergreen Community College District —San Jose, CA
- $196,363 - $238,680 a year
- Full-time
- 5 years
- Office
- Master's degree
- Paid holidays
- Disability insurance
Program Manager-Housing Retention II
HomeFirst —San Jose, CA
- $103,744.37 a year
- 8 hour shift
- Spanish
- Customer service
- Mid-level
- Commuter assistance
- Disability insurance
Public Safety Dispatcher
University of California Santa Cruz —Santa Cruz, CA
- $42.34 - $46.66 an hour
- 12 hour shift
- Current TB test
- English
- Mid-level

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Guest Relations Manager

La Bahia Hotel and Spa -
Santa Cruz, CA

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Benefits

Free parking
Paid jury duty
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance
Food provided
Retirement plan

Qualifications

Managing hospitality teams
Team development
Attention to detail
Conflict management
Organizational skills
Management reporting
Training & development
Team motivation (leadership skill)
Luxury hotel experience
VIP guest concierge services

Full Job Description

ABOUT US:

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

The ideal Guest Relations Manager is a charismatic leader who is proactive and detailed-oriented, with a passion for hospitality and deep understanding of luxury service. This role is responsible for ensuring an exceptional and personalized experience for all guests from the moment they arrive until their departure. This role is crucial in upholding the hotel's luxury brand standards and building lasting relationships with guests. By delivering impeccable service and innovative programming, the Guest Relations Manager will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

DUTIES/RESPONSIBILITY:

Personally own the pre-arrival process for VIPs and repeat guests, collaborating with reservations to capture and log every preference, aversion, and special occasion.
Orchestrate a seamless and genuine welcome, moving beyond a simple greeting to a memorable sense of arrival.
Maintain a constant, yet unobtrusive, presence in public areas, actively observing and engaging with guests to anticipate and fulfill their desires before they are expressed.
Curate personalized in-room amenities and experiences that reflect the individual guest's history and preferences, creating a bespoke "sense of place."
Empower and mentor all guest-facing staff to identify and act on opportunities for "wow" moments and service recoveries.
Assist the Front Office and Valet Services teams with an emphasis on a service-first culture, ensuring every interaction is warm, polished, and professional.
Develop and conduct rigorous training programs aligned with Forbes standards, focusing on emotional intelligence, technical precision, and the art of conversation.
Proactively manage guest profiles and the Guest History system, ensuring accuracy and leveraging data to enhance future stays.
Maintain a pristine and elegant appearance of all front-of-house areas, from the lobby to the guest services desk, in line with brand and Forbes aesthetic standards.
Prepare and analyze detailed guest satisfaction reports, guest comment cards, and online reviews, translating feedback into actionable strategies for continuous improvement.
Take complete ownership of any guest challenge, complaint, or service lapse, resolving issues with grace, empathy, and decisive action to restore confidence and loyalty.
Develop and implement service recovery protocols that not only solve the problem but also create an even more memorable and positive experience.
Act as the final point of contact for all guest correspondence, ensuring timely and personalized follow-up.
Serve as the hotel’s ambassador to high-profile guests, local dignitaries, and community partners.
Forge strong relationships with key departments including Culinary, Housekeeping, and Spa to ensure a cohesive and luxurious guest journey.
Actively participate in the hotel's leadership team, providing insights and recommendations to enhance the overall guest experience and drive brand loyalty
All other duties as assigned by manager.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(5) years or more minimum experience in a Guest Relations, Front Office, or managerial role in a luxury hotel and/or resort
Demonstrable expertise in Forbes Travel Guide service standards and a deep understanding of luxury hospitality
Hotel opening experience a plus
Dynamic and entrepreneurial - able to lead a team to success by leading by example
Impeccable communication skills, both verbal and written, with the ability to articulate a sophisticated and gracious demeanor
Highly organized with a meticulous attention to detail
Strong leadership skills; a natural motivator.
Strong management reporting skills.
Strong business acumen.
Strong Communication Skills (written, verbal and formal presentation style).
Strong problem-solving skills.
Effective decision-making skills.
Effective conflict management skills.
Ability to influence others.
Strong organizational skills.

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our team at La Bahia Hotel.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Food provided
Free parking
Health insurance
Health savings account
Life insurance
Paid jury duty
Paid time off
Parental leave
Retirement plan
Vision insurance

Ability to Commute:

Santa Cruz, CA 95060 (Required)

Work Location: In person

Quick Apply

Refine Your Search

first line managers jobs in santa cruz, ca

Guest Relations Manager

Case Manager

Caffe Macs Sr. Line Cook

Assistant Dean of Students, Leadership & Involvement

INSTRUCTIONAL ASSISTANT II, COSMETOLOGY

VICE PRESIDENT, ADMINISTRATIVE SERVICES

COUNSELOR, EXTENDED OPPORTUNITY PROGRAM & SERVICES (EOP&S), CARE

Human Resources Business Partner

Associate General Manager (Multi-Unit: Sbarro Pizza & Mrs. Fields Cookies)

Principal Product Manager

Enterprise Client Executive - Bay Area

Chief of Staff

DIRECTOR, ATHLETICS

Parking Representative Senior

Operating Room Clerk

MANAGER, FACILITIES

VICE PRESIDENT, STUDENT SERVICES

DEAN OF INSTRUCTION, (Health & Wellness)

Program Manager-Housing Retention II

Public Safety Dispatcher

I want to receive the latest job alert for first line managers in santa cruz, ca

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