Top 8 Helpdesk technician Jobs in Santa Cruz, Ca

Support Specialist I
QOVO Solutions, Inc —Morgan Hill, CA
- $20 - $40 an hour
- Weekends as needed
- Construction site
- Inventory management
- Office
- Paid holidays
- Health insurance
Quick Apply
Service Technician, HVAC Repair
Sears Home Services —San Jose, CA
- $29 - $33 an hour
- Full-time
- Pass drug screening
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Service Advisor - Volvo San Jose
AutoNation —San Jose, CA
- Full-time
- Clean driving record
- Dealership
- High school diploma or GED
- Dental insurance
- Vision insurance
Quick Apply
Senior Low Voltage Technician
Fountaine Information Systems —San Jose, CA
- $35 - $50 an hour
- Full-time
- Clean driving record
- Management
- Driver's License
- Paid training
- Fuel card
Quick Apply
2d
Broadcom Cluster / Licensing Technician
EMR CPR LLC —San Jose, CA
- $45 - $50 an hour
- Temporary
- Analysis skills
- Senior level
Quick Apply
2d

Discover related jobs

Based on your search for helpdesk technician jobs.

IT Engineer
Tavant Technologies, Inc. —Santa Clara, CA
The ideal candidate will provide technical support to users, security of endpoints and collaborate with cross-functional teams to ensure system reliability,…
Up to $42,000 a year
Quick Apply
12d
IT Infrastructure Support (ENTRY LEVEL)
San Lorenzo Lumber & Home Centers —Santa Cruz, CA
Prioritizes incoming calls and/or emails regarding hardware problems, checks help desk system for assigned entries; assigns, escalates or responds to help desk…
$26 - $30 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
MAINTENANCE SERVICE TECHNICIAN
ARLINGTON PROPERTIES LLC —Columbus, OH
Valid driver’s license, good driving record, and reliable transportation. Perform general maintenance including light plumbing, electrical, painting, HVAC…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk technician in santa cruz, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk technician jobs near santa cruz, ca

Low Voltage Technician jobs in San Jose, CA

Veterinary Technician jobs in San Jose, CA

Service Technician jobs in San Jose, CA

Service Advisor jobs in San Jose, CA

Low Hours Commercial Pilot jobs in Dallas Fort Worth International Airport, TX

Low Hours Pilot jobs in California

Low Voltage Technician jobs in Manhattan, NY

Low Voltage Technician jobs in Raleigh, NC

Low Voltage Technician jobs in Stockton, CA

Pharmacy Technician jobs in Covington, LA

Low Voltage Technician jobs in Lancaster, PA

Patient Care Technician jobs in Henderson, NV

Veterinary Technician jobs in Los Angeles, CA

Veterinary jobs in Bakersfield, CA

Veterinary Technician jobs in Saint George, UT

Veterinary Technician jobs in Redding, CA

Veterinary jobs in Wichita, KS

Veterinary Assistant jobs in New Jersey

Veterinary Technician jobs in San Tan Valley, AZ

Service Technician jobs in West Lebanon, NH

Support Specialist I

QOVO Solutions, Inc
Morgan Hill, CA

Quick Apply

Job Details

Full-time
$20 - $40 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k) 4% Match
Vision insurance
401(k) matching
Flexible schedule
Paid sick time

Qualifications

Equipment service recordkeeping
ConnectWise
Knowledge management
On-site technical support
Power saws
Personal protective equipment (PPE) use
Phone communication
Inventory management
Technical documentation
Software deployment
Operations coordination
Service scheduling
Power drills
Alarm & access control systems
CCTV
Hardware maintenance
Vendor coordination
Equipment troubleshooting
Maintenance schedule management
User training (technical support)
Managing clients in a customer support role
Dispatching
Bucket operation
Internal employee customer service
Driving
System testing
Supply chain returns management
Customer relationship management
Customer support ticket management
Security systems

Full Job Description

ROLE SUMMARY

The Support Specialist I assists in maintaining IT systems, ensuring smooth daily operations, and delivering high-quality support to internal teams and clients. This role is responsible for managing the helpdesk ticket queue, coordinating service work, and supporting technicians in completing assigned tasks.

KEY RESPONSIBILITIES

Technical Support & Ticket Management

Evaluate and define technical requirements for service tickets, projects, and existing client systems.
Prepare and document technical details for service requests.
Maintain and manage the helpdesk ticket queue to ensure timely resolution.

Communication & Coordination

Communicate consistently with clients, staff, vendors, and contractors regarding support tickets.
Dispatch technicians and coordinate service appointments.
Collaborate with sales, project management, installers, and vendors throughout the service lifecycle.

Service Execution & Operations

Prepare materials, hardware, and parts for service appointments.
Develop and manage service schedules to ensure efficiency.
Create clear scopes of work for technicians.
Provide technical support to field teams during service appointments.
Ensure technician readiness and compliance with technical requirements.
Maintain accurate records of completed work.

Process & Inventory Management

Manage the RMA process to ensure timely returns and avoid unnecessary charges.
Identify and evaluate alternative products and solutions based on cost, technical needs, and timelines.

Internal IT Support

Assist with deployment and maintenance of internal systems, including networks, servers, and software.
Support testing and rollout of new technology solutions.
Independently complete assigned tasks related to internal technology improvements.

Training & Development

Train and support employees when skill gaps are identified.
Provide occasional training to clients as part of support services.
Stay up to date on new technologies, systems, and hardware.
Partner with teams and management to support overall business operations.

PREFERRED:

1+ years of customer support experience
1+ years of experience supporting surveillance and access control systems

Working knowledge of the following:

CCTV system components
Remote system troubleshooting
Burglar and fire alarm troubleshooting
Networking

SKILLS AND ABILITIES

Experience with the following Software:

Fluke LinkWare / LinkWare Live
Trainual (web-based knowledge base platform)
Scribe (documentation and how-to tool)
Fieldwire (project management platform)
ConnectWise (CRM platform)

ENVIRONMENT AND PHYSICAL DEMANDS

Environmental Conditions

Office Environment (90%)

Work extensively with computers and phones
Answer incoming calls and make outgoing calls
Lead customer training sessions for newly installed systems
Maintain a flexible schedule, including occasional nights and weekends

Site Work and Off-Site Training (10%)

Travel occasionally to job sites by vehicle
Walk on various terrains and in different weather conditions
Navigate both paved and unpaved customer sites
Work on active construction sites using appropriate PPE (hard hat, steel-toed boots, etc.)

PHYSICAL DEMANDS

The physical demands listed below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Sit for extended periods of time
Use hands and fingers to handle, feel, and operate equipment
Reach with arms and hands
Communicate effectively (talk and hear)
Stand and walk for extended periods
Lift and/or move up to 40 pounds
Hold up to 25 pounds overhead
Drive a vehicle for extended periods
Walk on various terrains and in different weather conditions
Climb ladders
Operate aerial lifts
Use power tools, including drills and saws

QOVO Solutions, Inc. is an Equal Opportunity Employer

QOVO Solutions, Inc. is an equal opportunity, affirmative action employer, committed to all state and federal regulations and prohibits discrimination based on gender, race, sexual orientation, national origin, disability, marital status, age, religion, veteran status, or other protected status.

BENEFITS

$20-$40hr
Medical insurance (HMO and PPO options), dental, and vision coverage (50% employer-paid)
401(k) retirement plan with 4% company match
Paid vacation (80 hours accrued after probationary period)
Paid sick time (40 hours accrued)
7 fully paid holidays

Quick Apply

Refine Your Search

helpdesk technician jobs in santa cruz, ca

Support Specialist I

Service Technician, HVAC Repair

Service Advisor - Volvo San Jose

Senior Low Voltage Technician

Broadcom Cluster / Licensing Technician

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk technician in santa cruz, ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected