Top 31 Front end manager Jobs in Santa Cruz Ca

Guest Relations Manager
La Bahia Hotel and Spa —Santa Cruz, CA
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Conflict management
- Free parking
- Paid jury duty
Quick Apply
Front Desk Agent
La Bahia Hotel and Spa —Santa Cruz, CA
- $24.73 an hour
- Part-time
- English
- Mid-level
- Accounting
- Paid jury duty
- Health savings account
Quick Apply
2d
Front Office Supervisor
La Bahia Hotel and Spa —Santa Cruz, CA
- $30.75 an hour
- Weekends as needed
- Inventory management
- Mid-level
- Mentoring
- Paid jury duty
- Health savings account
Quick Apply
Guest Relations Manager
La Bahia Resort and Spa —Santa Cruz, CA
- Full-time
- Mid-level
- Continuous improvement
- Conflict management
Quick Apply
Front Office Supervisor
La Bahia Resort and Spa —Santa Cruz, CA
- Weekends as needed
- Inventory management
- Mid-level
- Mentoring
Quick Apply
Banquet Captain
Almaden Golf and Country Club —San Jose, CA
- $20 - $22 an hour
- Overtime
- Customer service
- Writing skills
- Basic math
- Paid training
- Health insurance
Quick Apply
Front Desk Agent
La Bahia Resort and Spa —Santa Cruz, CA
- Weekends as needed
- Mid-level
- Accounting
- Communication skills
Quick Apply
Emerging Store Manager
Walgreens —Santa Cruz, CA
- $45,000 - $71,550 a year
- Weekends as needed
- Merchandising
- English
- Mid-level
Lead Cashier
New Leaf Community Markets —Aptos, CA
- $18.50 - $23.50 an hour
- Full-time
- 18 years or older
- Management
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
11d
Retail Sales Associate FT
Smart Foodservice Stores LLC —Santa Cruz, CA
- $19.66 an hour
- Overtime
- Microsoft Excel
- Basic math
- High school diploma or GED
- Employee stock purchase plan
- Disability insurance
Guest Service Associate
European Wax Center —Capitola, CA
- $16.50 - $20.00 an hour
- Overtime
- High school diploma or GED
- Cleaning
- In-person
- Paid training
- Health insurance
Quick Apply
Customer Experience Manager
Michaels Stores —Capitola, CA
- $17.75 - $23.10 an hour
- Weekends as needed
- Mid-level
- Retail management experience
- Health insurance
- Dental insurance
Front Desk Associate
West Valley Community Services —Cupertino, CA
- $24.95 - $27.88 an hour
- 8 hour shift
- Bilingual
- Background check
- Google Workspace
- 403(b) matching
- Paid holidays
Quick Apply
1d
Cashier PT TRAINEE
ZIXTA ENTERPRISES INC —Freedom, CA
- $16.50 - $19.50 an hour
- Part-time
- 21 years or older
- Entry level
Quick Apply
Key Carrier Clerk - FoodMaxx - 1465 Main St., Watsonville, CA 95076
The Save Mart Companies —Watsonville, CA
- $16.90 - $27.00 an hour
- Part-time
- 18 years or older
- Merchandising
- Mid-level
Quick Apply
Dining Principal Food Service Worker
University of California Santa Cruz —Santa Cruz, CA
- $25.10 an hour
- Weekends as needed
- ServSafe
- Merchandising
- English
- Paid holidays
- Health insurance
13d
Front End Sales Associate / Cashier
Eataly North America —Santa Clara, CA
- $18 - $20 an hour
- Part-time
- Guest services
- Entry level
- Paid parental leave
- Health insurance
Quick Apply
Store Manager Unassigned
Walgreens —San Jose, CA
- $24.04 - $43.27 an hour
- Weekends as needed
- Merchandising
- English
- Mid-level
- On-the-job training
13d
Dept Specialist Key Carrier-Lucky- 270 Reservation Rd., Marina, CA 93933
The Save Mart Companies —Marina, CA
- $17.25 - $27.00 an hour
- 18 years or older
- Merchandising
- Mid-level
- AD&D insurance
- Health insurance
Quick Apply
14d
Outdoor Supply Hardware Princeton - Full-time Nursery Sales Associate
Central Network Retail Group LLC —San Jose, CA
- Overtime
- Writing skills
- Merchandising
- Basic math
Quick Apply

I want to receive the latest job alert for front end manager in santa cruz ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

front end manager jobs near santa cruz ca

Front Desk Agent jobs in Cupertino, CA

Banquet Captain jobs in San Jose, CA

Front Desk Agent jobs in Santa Cruz, CA

Front Desk Manager jobs in Santa Cruz, CA

Food Service Worker jobs in Santa Cruz, CA

Store Manager jobs in San Jose, CA

Store Manager jobs in Santa Cruz, CA

Retail Sales Associate jobs in Santa Cruz, CA

Part Time Cashier jobs in Fort Worth, TX

Lead Medical Assistant jobs in New Jersey

Lead Cashier jobs in Baltimore, MD

Lead Cashier jobs in Laguna Woods, CA

Immediately Cashier jobs in Chicago, IL

Lead Cashier jobs in Woodbridge, NJ

Lead Cashier jobs in Aberdeen, NJ

Customer Experience Manager jobs in San Diego, CA

Lvn Case Manager jobs in Los Angeles, CA

Customer Experience Manager jobs in Princeton, NJ

Customer Experience Manager jobs in California

Remote Customer Service jobs in Johnson City, TN

Guest Relations Manager

La Bahia Hotel and Spa -
Santa Cruz, CA

Quick Apply

Job Details

Full-time
$70,000 - $75,000 a year

Benefits

Free parking
Paid jury duty
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance
Food provided
Retirement plan

Qualifications

Managing hospitality teams
Team development
Attention to detail
Conflict management
Organizational skills
Management reporting
Training & development
Team motivation (leadership skill)
Luxury hotel experience
VIP guest concierge services

Full Job Description

ABOUT US:

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

The ideal Guest Relations Manager is a charismatic leader who is proactive and detailed-oriented, with a passion for hospitality and deep understanding of luxury service. This role is responsible for ensuring an exceptional and personalized experience for all guests from the moment they arrive until their departure. This role is crucial in upholding the hotel's luxury brand standards and building lasting relationships with guests. By delivering impeccable service and innovative programming, the Guest Relations Manager will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

DUTIES/RESPONSIBILITY:

Personally own the pre-arrival process for VIPs and repeat guests, collaborating with reservations to capture and log every preference, aversion, and special occasion.
Orchestrate a seamless and genuine welcome, moving beyond a simple greeting to a memorable sense of arrival.
Maintain a constant, yet unobtrusive, presence in public areas, actively observing and engaging with guests to anticipate and fulfill their desires before they are expressed.
Curate personalized in-room amenities and experiences that reflect the individual guest's history and preferences, creating a bespoke "sense of place."
Empower and mentor all guest-facing staff to identify and act on opportunities for "wow" moments and service recoveries.
Assist the Front Office and Valet Services teams with an emphasis on a service-first culture, ensuring every interaction is warm, polished, and professional.
Develop and conduct rigorous training programs aligned with Forbes standards, focusing on emotional intelligence, technical precision, and the art of conversation.
Proactively manage guest profiles and the Guest History system, ensuring accuracy and leveraging data to enhance future stays.
Maintain a pristine and elegant appearance of all front-of-house areas, from the lobby to the guest services desk, in line with brand and Forbes aesthetic standards.
Prepare and analyze detailed guest satisfaction reports, guest comment cards, and online reviews, translating feedback into actionable strategies for continuous improvement.
Take complete ownership of any guest challenge, complaint, or service lapse, resolving issues with grace, empathy, and decisive action to restore confidence and loyalty.
Develop and implement service recovery protocols that not only solve the problem but also create an even more memorable and positive experience.
Act as the final point of contact for all guest correspondence, ensuring timely and personalized follow-up.
Serve as the hotel’s ambassador to high-profile guests, local dignitaries, and community partners.
Forge strong relationships with key departments including Culinary, Housekeeping, and Spa to ensure a cohesive and luxurious guest journey.
Actively participate in the hotel's leadership team, providing insights and recommendations to enhance the overall guest experience and drive brand loyalty
All other duties as assigned by manager.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(5) years or more minimum experience in a Guest Relations, Front Office, or managerial role in a luxury hotel and/or resort
Demonstrable expertise in Forbes Travel Guide service standards and a deep understanding of luxury hospitality
Hotel opening experience a plus
Dynamic and entrepreneurial - able to lead a team to success by leading by example
Impeccable communication skills, both verbal and written, with the ability to articulate a sophisticated and gracious demeanor
Highly organized with a meticulous attention to detail
Strong leadership skills; a natural motivator.
Strong management reporting skills.
Strong business acumen.
Strong Communication Skills (written, verbal and formal presentation style).
Strong problem-solving skills.
Effective decision-making skills.
Effective conflict management skills.
Ability to influence others.
Strong organizational skills.

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our team at La Bahia Hotel.

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Food provided
Free parking
Health insurance
Health savings account
Life insurance
Paid jury duty
Paid time off
Parental leave
Retirement plan
Vision insurance

Ability to Commute:

Santa Cruz, CA 95060 (Required)

Work Location: In person

Quick Apply

Refine Your Search

front end manager jobs in santa cruz ca

Guest Relations Manager

Front Desk Agent

Front Office Supervisor

Guest Relations Manager

Front Office Supervisor

Banquet Captain

Front Desk Agent

Emerging Store Manager

Lead Cashier

Retail Sales Associate FT

Guest Service Associate

Customer Experience Manager

Front Desk Associate

Cashier PT TRAINEE

Key Carrier Clerk - FoodMaxx - 1465 Main St., Watsonville, CA 95076

Dining Principal Food Service Worker

Front End Sales Associate / Cashier

Store Manager Unassigned

Dept Specialist Key Carrier-Lucky- 270 Reservation Rd., Marina, CA 93933

Outdoor Supply Hardware Princeton - Full-time Nursery Sales Associate

I want to receive the latest job alert for front end manager in santa cruz ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected