Top 352 Bilingual customer service associate Jobs in Santa Monica, Ca

Medical Call Center Customer Service Representative - Engemann Admin Student Health - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
USC —Los Angeles, CA
- $22.88 - $35.55 an hour
- 8 hour shift
- Spanish
- Computer literacy
- Medical office experience
1d
Medical Call Center Customer Service Representative - Engemann Admin Student Health - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
Keck Medical Center of USC —Los Angeles, CA
- $22.88 - $35.55 an hour
- 8 hour shift
- Background check
- Spanish
- Computer literacy
1d
Bilingual Call Center Specialist - Los Angeles, CA
Planned Parenthood Los Angeles —Los Angeles, CA
- $25 an hour
- Full-time
- Spanish
- Microsoft Outlook
- English
- AD&D insurance
- Disability insurance
Intake Call Center - Medical
Synergy —Glendale, CA
- $25 - $28 an hour
- Full-time
- Bilingual
- Medical office experience
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
9d
Contact Center Specialist
APLA Health —Los Angeles, CA
- $25.00 - $27.29 an hour
- Full-time
- Hybrid work
- Spanish
- OSHA
- Computer literacy
- Dental insurance
Quick Apply
Customer Service Representative (Bilingual)
US Rock Corporation —Inglewood, CA
- Spanish
- English
- Entry level
Seasonal Coordinator - Client Relations Center
Hermès Paris —Beverly Hills, CA
- $21 an hour
- Full-time
- Microsoft Word
- Spanish
- English
Patient Access Liaison I – Access Center – Full Time 8 Hour Rotating (Non-Exempt) (Union)
Keck Medical Center of USC —Los Angeles, CA
- $21.00 - $33.15 an hour
- 8 hour shift
- Background check
- Spanish
- Computer literacy
Customer Care Agent
Dermalogica LLC —Carson, CA
- $22 an hour
- Full-time
- Hybrid work
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Japanese Bilingual Customer Support & Assisting Food Quality Assurance
Kamerycah Inc. —Torrance, CA
- $40,000 - $52,000 a year
- Full-time
- English
- Office
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative/Bank Teller (Korean Speaking)
Woori America Bank —Los Angeles, CA
- From $40,000 a year
- Full-time
- English
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Insurance Account Coordinator / Representative (Full-Time); Bilingual Korean/English
CAL-KOR Insurance Services —Los Angeles, CA
- $45,000 - $100,000 a year
- Email
- English
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Service Specialist Bilingual Armenian / English Highly Preferred
Child Care Resource Center, Inc. —Sylmar, CA
- $19 - $20 an hour
- Full-time
- Microsoft Word
- Background check
- Spanish
Quick Apply
2d
Client Relations Manager (Chinese-Speaking)
ALIGCUS Inc —San Gabriel, CA
- $25 - $32 an hour
- Full-time
- English
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Bank Teller/Customer Service Representative
Woori America Bank —Los Angeles, CA
- From $40,000 a year
- Full-time
- English
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Client Relationship Specialist (Banking) -Japanese bilingual Preferred
PASONA N A, INC. —Los Angeles, CA
- $60,000 - $75,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
7d
Customer Service Representative
RA & Associates, APC —Glendale, CA
- $18 - $20 an hour
- 8 hour shift
- Spanish
- In-person
- Communication skills
- Free parking
- Health insurance
Quick Apply
20h
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Hermosa Beach, CA
- $19 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Bilingual Mandarin Customer Service Coordinator / 客服助理 (Mandarin & English)
My Asian Nanny Inc —Monterey Park, CA
- $19 - $22 an hour
- Full-time
- English
- Mid-level
- Office
- Paid training
- Health insurance
Quick Apply
2h
JAPANESE & ENGLISH / Customer Service
Nikka USA Corp —Torrance, CA
- $20 - $22 an hour
- 8 hour shift
- 18 years or older
- Customer service
- Computer literacy
- Paid training
- Health insurance
Quick Apply
11d

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Medical Call Center Customer Service Representative - Engemann Admin Student Health - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

USC -
Los Angeles, CA

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Job Details

Full-time
$22.88 - $35.55 an hour
1 day ago

Qualifications

Fire Safety Certification
Computer literacy
Research
High school diploma or GED

Full Job Description

Job ID REQ20178466 Category Keck Medicine of USC

Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. Schedules and confirms initial and follow-up medical appointments, registers patients and performs insurance verification.

Departmental Specific Summary

Counsels prospective and current undergraduate and graduate students and families on Student Health services. Communicates various options of student health insurance programs, policies, procedures, requirements, deadlines, etc. to prospective and existing students and their families via telephone, email, and online platforms. Conducts appointment and scheduling requests using health center internal systems. Performs student health inquiry analysis and provides historical review of business needs via internal and university systems and email communications. Handles student health insurance matters and serves as liaison between students and health insurance division or insurance providers. Evaluates student problems and refers students to appropriate student services office for additional assistance, as needed. Liaises with other offices on behalf of students to facilitate problem resolution. Presents or assists with presenting a comprehensive overview of student health center services provided by the university at orientation, marketing, and health promotion events.

Essential Duties

Counsels prospective and current undergraduate and graduate students and families on Student Health services. Provides critical and general information for all divisions within the health center to inquirers such as student health insurance programs, policies, procedures, requirements, deadlines, etc. by telephone, email, correspondence and in-person.
Conducts appointment and scheduling requests using health center internal systems. Analyzes student needs and priority for multiple requests keeping in mind timing, demand, peak season availability, and professional resource issues or limitations. Creates and maintains medical data and reconciles to patient appointment records.
Performs student health inquiry analysis and provides historical review of business functions and needs via internal and university systems and email communications. Assesses general inquiries, critical issues and life threatening situations in order to provide appropriate service.
Contacts and distributes messages to medical personnel using a variety of electronic methods, including text, voice, email, and medical records systems.
Handles student health insurance matters related to coverage, student eligibility status, graduation timelines, maximum benefit, out-of-pocket costs, minimum unit/credit requirements and limitations. May verify insurance coverage utilizing telephone contacts and web inquiries. May determine if patients’ insurance meets university requirements.
Initiate preliminary evaluation/ intake of student problems/ issues and refers students to appropriate student services office for additional counseling, as needed. Liaises with other offices on behalf of students to facilitate problem resolution.
Presents or assists with presenting a comprehensive overview of student health center services provided by the university at orientation, marketing, and health promotion events.
Reviews, researches and analyzes reasons for student contact in an effort to provide division with trends related to seasonal flows, student requests, streamline processes and opportunities, etc. Assesses findings and potential impact to services and policies. Serves as “voice of the customer’ regarding current programs and potential modifications.
Assists in preparation or updating of knowledge database articles, documents, and/or ad hoc reports as directed by manager, director, or lead.
Ensures patient’s rights to privacy, safety and confidentiality are maintained, in accordance with HIPPA regulations.
Provides assistance to other departments and performs other duties as directed.
Perform other duties as assigned.

Required Qualifications:

Req High school or equivalent
Req Demonstrated excellent interpersonal, oral, written and listening skills.
Req Experience in high-pressure and multi-tasking environment.
Req Flexible schedule and understanding of highly seasonal environment is essential.

Preferred Qualifications:

Pref Bachelor's degree Business or operations field OR
Pref Associate's degree Business or operations field
Pref 2 years Experience working in a call center and/or in a healthcare customer service department/environment (or combination of that equals two or more years) in a higher education or medical facility preferred.
Pref Previous experience answering calls in a rehab or counseling environment preferred
Pref Knowledge of HIPPA compliance and various health insurance types preferred.
Pref Knowledge of medical terminology strongly preferred.
Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred.
Pref Bilingual: Spanish, Chinese and other languages preferred.

Required Licenses/Certifications:

Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries. The hourly rate range for this position is $22.88 - $35.55. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Job ID REQ20178466 Posted Date 07/31/2026

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Refine Your Search

bilingual customer service associate jobs in santa monica, ca

Medical Call Center Customer Service Representative - Engemann Admin Student Health - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Medical Call Center Customer Service Representative - Engemann Admin Student Health - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Bilingual Call Center Specialist - Los Angeles, CA

Intake Call Center - Medical

Contact Center Specialist

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Seasonal Coordinator - Client Relations Center

Patient Access Liaison I – Access Center – Full Time 8 Hour Rotating (Non-Exempt) (Union)

Customer Care Agent

Japanese Bilingual Customer Support & Assisting Food Quality Assurance

Customer Service Representative/Bank Teller (Korean Speaking)

Insurance Account Coordinator / Representative (Full-Time); Bilingual Korean/English

Customer Service Specialist Bilingual Armenian / English Highly Preferred

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Client Relationship Specialist (Banking) -Japanese bilingual Preferred

Customer Service Representative

Bilingual Customer Service Specialist (Spanish)

Bilingual Mandarin Customer Service Coordinator / 客服助理 (Mandarin & English)

JAPANESE & ENGLISH / Customer Service

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