Top 123 Customer service representative Jobs in Santa Rosa, Ca

Wine Club Rep. (Hybrid/Temp) - Benziger Family Winery
The Wine Group —Glen Ellen, CA
- $23 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Russian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Weekend Phone Reception & Reservations Specialist
V. Sattui Winery —Saint Helena, CA
- From $23 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- In-person
- Employee discount
Quick Apply
Mandarin-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $22.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Customer Service & Retail Shop Associate
The Fishetarian Fish Market —Bodega Bay, CA
- $22 - $25 an hour
- Part-time
- Spanish
- Merchandising
- English
- Employee discount
- Flexible schedule
Quick Apply
Customer Advisor (Santa Rosa)
Communication Service for the Deaf, Inc —Santa Rosa, CA
- $21 - $26 an hour
- Experience working with individuals with disabilities
- Office
- Microsoft Office
Quick Apply
Part-Time Customer Advisor (Santa Rosa)
Communication Service for the Deaf, Inc —Santa Rosa, CA
- $21 - $26 an hour
- Part-time
- Experience working with individuals with disabilities
- Office
- Microsoft Office
Quick Apply
Customer and Operations Specialist - Part-time
World Centric —Rohnert Park, CA
- $25 - $30 an hour
- Part-time
- Spanish
- Google Workspace
- Microsoft Outlook
Customer Service Representative
VCA Animal Hospitals —Rohnert Park, CA
- $20 - $23 an hour
- Weekends as needed
- Entry level
- Health insurance
- Dental insurance
2d
Client Service Representative for Days and Nights
VCA Animal Hospitals —Santa Rosa, CA
- Full-time
- Entry level
- Health insurance
- Dental insurance
Customer Service/Sales
Home Depot —Santa Rosa, CA
- $20 - $23 an hour
- Entry level
Customer Service Representative - State Farm Agent Team Member
Miguel Alfaro - State Farm Agent —Windsor, CA
- $40,000 - $60,000 a year
- Full-time
- Spanish
- Office
- Communication skills
- 401(k)
- Paid time off
Quick Apply
Customer Service Associate I
Dollar Tree —Santa Rosa, CA
- $18.21 - $18.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
CUSTOMER SERVICE REPRESENTATIVE II-III
Summit State Bank —Rohnert Park, CA
- $25 - $29 an hour
- Full-time
- Mid-level
- Office
- 2 years
- Health savings account
- AD&D insurance
Customer Success Manager
Orchard Robotics —Santa Rosa, CA
- $105,000 - $145,000 a year
- Weekends as needed
- Hybrid work
- ERP systems
- Mid-level
- Communication skills
- Dental insurance
- Vision insurance
Customer Service Associate II
Dollar Tree —Santa Rosa, CA
- $18.21 - $18.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Customer Service and Facility Attendant
PARKPOINT CLUBS —Santa Rosa, CA
- $19 - $23 an hour
- Part-time
- CPR Certification
- Computer literacy
- Basic math
Customer Service Representative - State Farm Agent Team Member
Lyndsie Debonis - State Farm Agent —Petaluma, CA
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply
Client Services Associate
Scarbrough Financial Group —Santa Rosa, CA
- Monday to Friday
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- 401(k)

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Wine Club Rep. (Hybrid/Temp) - Benziger Family Winery

The Wine Group -
Glen Ellen, CA

Apply Now

Job Details

Full-time
$23 an hour

Qualifications

High school diploma or GED
Needs-based selling

Full Job Description

The Wine Group (TWG) is a leading producer of award-winning wines and alcoholic beverages across 120+ brands. With operations in California, New York and Australia, TWG is an innovator in developing and marketing brands beloved by consumers globally, including Cupcake, Franzia, Benziger, Imagery, Tribute, Chloe, Meiomi, Cooks, 7 Deadly, Cooper & Thief, and more. We produce our products using sustainable practices to create delicious beverages that people can feel good about. Visit us at www.thewinegroup.com.

JOB SUMMARY

The Wine Club Representative plays a key role in supporting the Benziger and Imagery Direct-to-Consumer (DtC) Sales and Wine Club team, delivering exceptional service while driving sales and membership growth. Based at Benziger Family Winery in Glen Ellen, CA, this temporary position reports to the Wine Club Manager and is responsible for executing day-to-day customer engagement and sales activities across multiple channels. The role encompasses a wide range of responsibilities including inbound and outbound customer communications via phone, email, and chat, order processing, data entry and maintenance, and wine club support. The Wine Club Representative will actively contribute to both sales and service goals by promoting wine and club membership, resolving customer inquiries, and initiating outbound sales and customer service calls. This position requires strong attention to detail, excellent organizational skills, and the ability to manage a high volume of interactions while maintaining a high standard of accuracy and professionalism. The role also serves as a brand ambassador, helping ensure that all customer interactions reflect the values and hospitality of Benziger and Imagery wineries.

This is a hybrid role working Tuesday through Saturday from 8:00 am to 4:30 pm, with typical onsite days being Thursday and Saturday.

ESSENTIAL FUNCTIONS

Drive sales through inbound and outbound calls, live chat, and emails, leveraging service interactions into sales opportunities.
Deliver best-in-class customer service while promoting wine and club memberships.
Respond to and resolve customer inquiries related to orders, shipments, and Wine Club experiences with professionalism and care.
Build and nurture customer relationships through ongoing communication, gathering insights to inform product, service, and member experience enhancements.
Support Wine Club growth and retention efforts, including contributing ideas for promotions, acquisition, and member benefits.
Maintain accurate customer and member data, including order processing, database management, and administrative tasks.
Partner cross-functionally with Tasting Room teams to ensure a seamless and elevated customer experience.
Represent the brand professionally across all customer touchpoints (in-person, phone, and digital).

OTHER FUNCTIONS

Assist with Wine Club and Tasting Room events, including occasional hosting responsibilities.
Support marketing efforts such as proofing email communications and Wine Club newsletters.
Participate in special projects and cross-functional initiatives that support departmental and business objectives.
Perform other duties as assigned; responsibilities may evolve based on business needs.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

QUALIFICATIONS

Must be 21 years of age or older.
High school diploma or GED required, relevant customer service, sales, hospitality, or related experience preferred.
Minimum of 2 years of customer service, marketing, or direct-to-consumer wine industry experience preferred.
Strong verbal and written communication skills, with the ability to engage effectively across internal and external audiences.
Proficiency in Microsoft Office (Excel, Word, Outlook) and strong overall computer aptitude; ability to quickly learn new systems.
Experience with wine industry platforms (e.g., Commerce7, RedChirp, ShipCompliant, Wineshipping) a plus.
Previous tasting room and/or wine club experience preferred.
Proven ability to identify customer needs and convert service interactions into sales opportunities through thoughtful, relationship-based selling.
Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Demonstrated ability to work independently, meet deadlines, and handle confidential information with discretion.
Strong interpersonal skills with a collaborative, team-oriented mindset.
Reliable and punctual, with a commitment to following company policies, procedures, and safety standards.
Employee is required to have reliable transportation and maintain current automobile insurance coverage in accordance with California law.
Availability to work a flexible schedule including weekends, holidays, and occasional evenings.

PHYSICAL DEMANDS

Ability to lift, carry, and move items weighing up to approximately fifty pounds, including cases of wine, tables, chairs, and event supplies.
Ability to perform tasks requiring bending, stooping, standing, and twisting in an office environment.
Work indoors and outdoors in varying weather conditions during onsite and offsite winery events.

COMPENSATION

Hourly Pay Rate Posted: $23.00 plus incentives, tips, and bonuses.

At The Wine Group, we are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law.

#LI-CG1

NOTICE TO THIRD PARTY AGENCIES

Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Apply Now

Refine Your Search

customer service representative jobs in santa rosa, ca

Wine Club Rep. (Hybrid/Temp) - Benziger Family Winery

Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California

Russian-English Bilingual Healthcare Customer Service Representative - Remote in California

Weekend Phone Reception & Reservations Specialist

Mandarin-English Bilingual Healthcare Customer Service Representative - Remote in California

Customer Service & Retail Shop Associate

Customer Advisor (Santa Rosa)

Part-Time Customer Advisor (Santa Rosa)

Customer and Operations Specialist - Part-time

Customer Service Representative

Client Service Representative for Days and Nights

Customer Service/Sales

Customer Service Representative - State Farm Agent Team Member

Customer Service Associate I

CUSTOMER SERVICE REPRESENTATIVE II-III

Customer Success Manager

Customer Service Associate II

Customer Service and Facility Attendant

Customer Service Representative - State Farm Agent Team Member

Client Services Associate

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