Top 18 It help desk support Jobs in Savannah, Ga

IT Service Desk Support Specialist Tier 3
Colonial Group, Inc. —Savannah, GA
- Full-time
- Microsoft Outlook
- Windows
- Mentoring
Quick Apply
10d
Technical Support Representative
The Seimitsu Corporation —Savannah, GA
- $23.85 - $28.72 an hour
- Weekends as needed
- Background check
- Clean driving record
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician - Salt Lake City
SGA Dental Partners —Richmond Hill, GA
- Full-time
- Hybrid work
- Dental office
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician - Grand Rapids
SGA Dental Partners —Richmond Hill, GA
- Full-time
- Hybrid work
- Dental office
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Technical Support Engineer (Network Technician / Help Desk & On-Site)
Inventure IT —Savannah, GA
- Full-time
- Background check
- Google Workspace
- 5 years
- Health insurance
- Dental insurance
Quick Apply
15h
IT Support Technician - Topeka, KS
SGA Dental Partners —Richmond Hill, GA
- Full-time
- Hybrid work
- Dental office
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Senior Desktop Support Technician | MSP
Global Accounting Network —Savannah, GA
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Mentoring
- Health savings account
- Health insurance
Quick Apply
REEVES | Technical Support Analyst Savannah, GA
REEVES CONSTRUCTION COMPANY —Savannah, GA
- Online Application
- Mid-level
- Windows
- 3 years
- Opportunities for advancement
Helpdesk Coordinator
Savannah State University —Savannah, GA
- Extended hours
- Background check
- Oracle
- Pass drug screening
12d
IT Support Engineer II
HL-GA Battery Company LLC —Ellabell, GA
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
5d
IT/Network Manager
EWF —Rincon, GA
- $35.76 an hour
- Contract
- Background check
- Spanish
- Computer Science
Quick Apply
5d
SCADhome Concierge Specialist
Savannah College of Art and Design —Savannah, GA
- Extended hours
- Microsoft Excel
- Driver's License
- University
Senior Software Engineer, Core Experiences - Savannah, GA, USA
Speechify —Savannah, GA
- $140,000 - $200,000 a year
- Remote
- System design
- Senior level
- Negotiation
1d
CAD PLM ADMINISTRATOR 1 - ONSITE
DANIEL DEFENSE LLC —Black Creek, GA
- Computer Science
- Engineering
- Mid-level

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Technical Support Representative
The Seimitsu Corporation —Savannah, GA
Valid driver's license with a clean driving record. Assist customers with password resets, user account management, and basic technical questions.
$23.85 - $28.72 an hour
Quick Apply
IT Service Desk Support Specialist Tier 3
Colonial Group, Inc. —Savannah, GA
Working knowledge of Microsoft 365 applications and services (Outlook, Teams, OneDrive/SharePoint), endpoint management and remote support tools; ability to…
Quick Apply
10d

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
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IT Service Desk Support Specialist Tier 3

Colonial Group, Inc. -
Savannah, GA

Quick Apply

Job Details

Full-time
10 days ago

Qualifications

Desktop computer repair
Managing technical support teams
Microsoft Outlook
Operations coordination planning
Network switch
Windows
Incident Escalation
Printer (troubleshooting support)
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Mentoring
Vendor communication
Microsoft Teams
SharePoint
IP networking
Managing projects
Office equipment system configuration
Desktop administration
Project planning phase
Project stakeholder communication
Peripheral hardware support
Intune
Ticketing system technical support

Full Job Description

Colonial Group, Inc. is a multigenerational, family-owned parent company overseeing a diverse portfolio of subsidiaries. Through our strategic infrastructure, logistics expertise, and a broad range of products and services, we create significant value for our customers while driving innovation and operational excellence.

Build Your Career, Impact Your Community, Join Our Colonial Family!

POSITION SUMMARY
The IT Service Desk Support Specialist provides advanced technical support to employees across Colonial Group and serves as the Service Desk Manager’s primary day-to-day partner for operational oversight. This role owns escalation management, deeper troubleshooting, root-cause analysis, and resolution of complex incidents and requests; ensures consistent ticket quality and knowledge capture; and coordinates closely with infrastructure, security, application teams, and vendors as needed. In addition, this position plays an active role in planning, managing, and executing service desk projects and continuous improvement initiatives to strengthen reliability, security, and the overall end-user experience.

JOB EXPECTATIONS/DUTIES

Provide IT support and guidance to Colonial Group end users with clarity, patience, and professionalism.
Troubleshoot and resolve escalated incidents and service requests that require advanced analysis beyond Tier 2, coordinating next steps and communications, and resolution planning.
Perform root-cause analysis, identify recurring issues and trends impacting Colonial Group, and drive permanent fixes through documented problem records and corrective actions to reduce repeat tickets.
Support Microsoft 365 applications and services (Outlook, Teams, OneDrive/SharePoint) and partner with other IT teams to coordinate remediation, communications, and follow-through on escalations.
Oversee the configure, and troubleshoot desktops/laptops, peripherals, and network printing; manage vendor support and escalations and ensure timely resolution and documentation.
Create, update, and maintain accurate ticket records, work logs, and knowledge base documentation (troubleshooting guides and user instructions), and establish/encourage documentation standards across the Service Desk.
Plan, manage, and execute Service Desk projects and improvement initiatives (intake, requirements, timelines, coordination, testing, communications, rollout, and documentation) in partnership with the Service Desk Manager and stakeholders.
Work closely with the Service Desk Manager to provide day-to-day oversight of Service Desk operations: monitor assigned queues, prioritize work, assign/reassign ticket ownership as needed, and ensure SLAs are met through timely updates and appropriate escalation.
Work closely with escalation teams to ensure quick turnaround time for complex issues, provide clear status/ETA updates, and confirm resolution with end users.

QUALIFICATIONS/REQUIREMENTS

Service Desk/Help Desk/Desktop Support experience, including ownership of escalated tickets, demonstrated leadership/mentoring, and strong proficiency with an ITSM ticketing system.
Associate degree or relevant technical certifications preferred (e.g., CompTIA A+/Network+, Microsoft fundamentals, or equivalent hands-on experience); ITIL Foundation and/or basic project management training preferred.
Strong knowledge of Windows 10/11, PC hardware, and common endpoint troubleshooting techniques; experience supporting printers and peripherals; and understanding of networking fundamentals and related concepts (TCP/IP, DNS, DHCP, VPN connectivity, Wi Fi troubleshooting, and basic switch/router concepts).
Experience with project planning and execution, including defining scope, coordinating resources, managing timelines, communicating status, and driving deliverables to completion in a Service Desk/IT operations environment.
Working knowledge of Microsoft 365 applications and services (Outlook, Teams, OneDrive/SharePoint), endpoint management and remote support tools; ability to support and coordinate service desk rollouts/changes.
Experience with Microsoft 365, PDI, E1, and Microsoft Administration.
Experience with identity and end point administration in Entre and Intune.
Ability to collaborate effectively across IT teams and vendors, communicate clearly with end users and leaders, support day-to-day operational oversight with the Service Desk Manager, and drive projects/initiatives through completion with thorough documentation and follow-up.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 20 pounds. Travel will be required, up to 10%.

Eligibility Requirements: Hiring is contingent upon eligibility to work in the United States.

Colonial Group, Inc. is committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Colonial Group, Inc. prohibits discrimination of and will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

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