The Director of the Student Success Center provides strategic and operational leadership for a comprehensive student success unit that oversees advising, tutoring, retention, career development, and compliance. Ensures the delivery of high-quality, student-centered services through effective management of staffing, budgets, processes, communications, and cross-campus collaboration. Leads data-informed retention and completion initiatives, academic support services, and early intervention strategies designed to improve student persistence, achievement, and graduation outcomes. In addition, the role provides oversight of case management, ADA accommodations, career and transfer services, and serves as the College’s Compliance Officer for Title IX, Section 504, Title II, and ADA to ensure regulatory compliance and a safe, supportive learning environment.
Job Functions of the Director of the Student Success Center
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Student Success Center - Oversees the College's Student Success Center. Ensures delivery of outstanding service to students and internal/external stakeholders. Makes operational decisions related to department functions, staffing, and budget recommendations. Receives, investigates, and responds to departmental concerns and service issues. Continuously reviews and improves processes to enhance efficiency and effectiveness of services. Fosters strong collaborative relationships with Admissions, Financial Aid, Registrar, Dual Enrollment, Student Accounts, and campus leadership. Develops and implements communication strategies, including print materials, website content, and social media outreach. Conducts needs assessments for technology, facilities, and equipment; make recommendations to senior leadership. Prepares weekly reports on departmental operations, retention outcomes, and student success initiatives. Ensures alignment of Student Success Center operations with institutional goals and student success priorities.
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Student Retention and Completion - Develops and implements retention plans for first-year and at-risk students. Tracks student persistence, credit completion, and graduation outcomes. Identifies barriers to student success and implement targeted interventions. Implements innovative strategies to support retention and success for a diverse and growing student population. Designs and participates in activities that strengthen student success outcomes across the College and provides leadership to an effective college-wide retention committee Applies best practices in student development to promote engagement, academic success, and goal completion. Ensures integration of advising and student support services across all College divisions.
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Academic and Student Support Services - Oversees academic advising and student success coaching functions. Manages tutoring centers, learning labs, and supplemental instruction. Coordinates early alert systems and faculty intervention processes. Develops and evaluates advising, student support, tutoring, and retention programs. Advises students on program selection, academic planning, scheduling, and registration. Designs and implements seminars, workshops, and student development programming. Coordinates planning and systematic evaluation of assigned programs and services. Facilitates development of technology-based tools to support student access and success. Designs early warning and intervention strategies for at-risk students. Develops processes to align student interests, aptitude, and educational pathways. Ensures data collection, analysis, and reporting for compliance and continuous improvement.
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Case Management, Career, and Transfer Support - Leads outreach and intervention for students experiencing academic or personal challenges. Connects students with counseling, financial aid, disability services, and workforce resources. Serves as Compliance Officer for Title IX, Section 504, Title II, ADA,Title VI, and other regulatory compliance associated with Student Services. Oversees ADA accommodations and ensures appropriate student support services are provided. Ensures career and transfer advising services are available to students across all campuses. Develops and implements individualized coaching for job search skills, resumes, and interview preparation. Leads integrated career development and employer relations programming. Maintains databases and resources for employment opportunities, transfer options, and career planning. Organizes career fairs, transfer events, and employer/college recruitment visits. Aligns academic and career planning tools to support student goals and workforce readiness. Applies student development best practices to strengthen career and transfer outcomes.
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Performs other duties as assigned.
A Bachelor's degree and experience in student services programs. Must have a valid driver's license. NETC minimum requirements master’s degree in counseling required, with at least five years’ experience working with a diverse student population in a higher education setting, in either advising, student development, or comprehensive career services.
Must possess excellent written and oral communication skills and the ability to collaborate with a wide range of internal and external stakeholders. Must possess demonstrated knowledge of two-year postsecondary education, including current and emerging best practices in student success, engagement, and completion strategies and the ability to apply such knowledge to the design, implementation, and evaluation of system-level policies, procedures, initiatives, and projects. Successful candidates will exhibit initiative, strong attention to detail, effective organizational and project management skills, and the ability to lead multiple complex projects simultaneously in a fast-paced environment.
Reporting to the Dean of Student Engagement, the Director of the Student Success Center provides department-wide leadership, coordination, and technical support to advance student success initiatives across the college. This role leads implementation and continuous improvement of a collegewide student success framework aligned with institutional priorities, data, and evidence-based practices; demonstrates commitment to supporting the Division of Student Services' vision for bold, innovative, and sustainable practices that promote student success and values of integrity, supportive engagement, and continuous improvement. Work is performed primarily in an office environment and requires prolonged periods of sitting and standing, as well as frequent use of a computer, telephone, and other standard office equipment. The position requires occasional lifting and/or moving of materials weighing up to 25 pounds. Travel throughout the College’s three-county service area may be required, with occasional evening and weekend work. While performing the duties of this position, the employee is regularly required to stand, sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds.
Benefits
Northeastern Technical College (NETC) offers exceptional benefits packages for positions that include:
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Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
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Attractive leave policy in addition to most State Holidays
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Work/Life Balance Work Schedule: The college operating hours (open to the public) are Monday–Thursday, 8:00 AM–5:00 PM. Employees are offered one flexible work schedule option. All schedules consist of three full days and one shorter day, which totals 37.5 hours per week.
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State Retirement Plan and Deferred Compensation Programs
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Professional Development opportunities
NETC is a qualified employer for Public Service Loan Forgiveness (PSLF) program. The PSLF Program forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time at NETC. To qualify for PSLF, you must:
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be employed by a U.S. federal, state, local, or tribal government or not-for-profit organization (federal service includes U.S. military service)
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work full-time for that agency or organization
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have Direct Loans (or consolidate other federal student loans into a Direct Loan)
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repay your loans under an income-driven repayment plan*
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make 120 qualifying payments
