Top 4250 Customer support & client services Jobs in Schaumburg, Il

Customer Experience Agent
AIT Worldwide Logistics, Inc. —Palatine, IL
- $20 - $23 an hour
- Online Application
- Background check
- High school diploma or GED
- Organizational skills
- Paid training
- Paid parental leave
Client Services Representative
RTC —Rolling Meadows, IL
- Full-time
- Hybrid work
- Microsoft Word
- 18 years or older
- Microsoft Excel
- Commuter assistance
- Paid parental leave
Client Project & Order Coordinator
Club Colors —Hoffman Estates, IL
- $22 - $24 an hour
- Microsoft Outlook
- Continuous improvement
- Communication skills
Quick Apply
Customer Service Admin
Greentown Productions —Pingree Grove, IL
- $31 - $40 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
Quick Apply
5d
Support Specialist (Chat, Emails, Calls) Remote
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- Monday to Friday
- Remote
- Bachelor's degree
- No degree
- Typing
- Paid training
- Commuter assistance
Front Desk Receptionist
Hyatt House Chicago Schaumburg —Schaumburg, IL
- $16 - $18 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
- Employee discount
- Flexible schedule
Quick Apply
Customer Service Representative
Intelligent Office - Schaumburg —Schaumburg, IL
- $19.79 - $20.76 an hour
- Part-time
- Bilingual
- Computer literacy
- US work authorization
- Dental insurance
- Paid time off
Quick Apply
1d
Front Desk Agent
Holiday Inn Express and Suites Chicago-Schaumburg —Schaumburg, IL
- $15.50 - $17.00 an hour
- Part-time
- Administrative experience
- Typing
- In-person
- Employee discount
Quick Apply
Front Desk Receptionist
Holiday Inn Express and Suites Chicago-Schaumburg —Schaumburg, IL
- $16.50 - $17.00 an hour
- Part-time
- Administrative experience
- Typing
- In-person
- Employee discount
Quick Apply
Temporary Intake Coordinator
Homelink Corporation —Schaumburg, IL
- Temporary
- Remote
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
Reception Coordinator
Marsh McLennan Agency —Schaumburg, IL
- $44,800 - $83,400 a year
- Full-time
- Microsoft Outlook
- Office
- Administrative experience
- Health insurance
- Dental insurance
Client Success Coordinator
Homelink Corporation —Schaumburg, IL
- Weekends as needed
- Remote
- Mid-level
- Bachelor's degree
- Conflict management
- Dental insurance
- Paid time off
Quick Apply
Client Support Analyst
Experian Information Solutions —Schaumburg, IL
- Extended hours
- Remote
- 5 years
- Senior level
- Leadership
- Paid holidays
- Health insurance
8d
Part time secretary two mornings a week 9:00 to 12:00
B Rosenthal Realty LTD —South Barrington, IL
- Part-time
- Microsoft Outlook
- Office
- Administrative experience
Quick Apply
4d
Appointment Setter
AGI —Streamwood, IL
- $20 - $22 an hour
- No experience needed
- Entry level
- Under 1 year
- Opportunities for advancement
Quick Apply
Customer Support Specialist
Wheels, Inc. —Schaumburg, IL
- $40,500 - $56,700 a year
- Full-time
- Background check
- Spanish
- Basic math
In-House Office Scheduler
Senior Helpers - Des Plaines —Des Plaines, IL
- Full-time
- Customer service
- Mid-level
- Office
- Disability insurance
- Dental insurance
Quick Apply
Sales Support Associate III
Coach —Schaumburg, IL
- $15.00 - $19.50 an hour
- Part-time
- English
- Ability to lift 50 pounds
- Organizational skills
- Commuter assistance
- Paid parental leave
Customer Support Technician II (Hybrid)
Motorola Solutions —Schaumburg, IL
- $60,000 - $65,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Windows
- Paid parental leave
- Employee stock purchase plan
6d
Client Support Analyst
Experian —Schaumburg, IL
- $80,237 - $139,077 a year
- Extended hours
- Remote
- 5 years
- Senior level
- Leadership
- Paid holidays
- Health insurance
Quick Apply
8d

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Customer Experience Agent

AIT Worldwide Logistics, Inc. -
Palatine, IL

Apply Now

Job Details

Full-time
$20 - $23 an hour

Benefits

Paid training
Paid parental leave
Health savings account
AD&D insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
On-the-job training
Work from home
Parental leave
Vision insurance
401(k) matching
Flexible schedule
Pet insurance

Qualifications

Customer support experience within telecommunications industry
Managing customer accounts
Email customer support
Customer support experience within hospitality industry
Customer support experience within healthcare industry
Customer support experience within e-commerce industry
High school diploma or GED
Customer support
Phone call management
Stakeholder relationship building

Full Job Description

Introduction:Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview:The Customer Experience Agent is responsible for assisting in answering internal and external E-Mails, phone calls, and live chats for customers. You will be the first point of contact with our clientele so the ability to engage the customer and make them feel great about doing business with us is key to our success. The ideal candidate has excellent customer service skills and can work in a high pressure, fast-paced work environment.
Responsibilities:

Respond to phone calls, emails and chats from AIT customers and partners regarding consumers inquiring about shipment status, scheduling, claims and/or disputes.
Monitor the database of scheduling appointments delivery and pick-ups.
Resolve issues with shipments by engaging with AIT partners, consumers, and vendors.
Provide outstanding and courtesy communication to all customers both internally and externally.
Identify and accesses customer needs managing a large incoming call volume daily.
Resolve customer disputes effectively and in a timely manner.
Addressing client and consignee concerns and finding innovative solutions for complex logistical challenges.
Collaborating with other departments to optimize logistical services and arranging shipment and transportation details with carriers and agents.
Consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying service failures, etc.
Answer phone calls and respond to all e-mails, Freshdesk tickets and chats in a timely matter.
Emulate and uphold AIT’s Core Values/Behaviors.
Other duties as business deems necessary.
The wage range for this position is $20.00-$23.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Qualifications:

A team player who works well with others – being respectful to our teammates is a Core Value
A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See:

High School diploma and/or GED required
Excellent communication skills both verbal and written – proactively communicating to clients is part of our Core Value of earning our customers’ trust.
Problem Solver to identify issues of varying complexity and work to find effective solutions to satisfy our customers’ needs.
High attention to detail and strong organizational skills to manage the volume of customer shipments and contacts.
Ability to work autonomously as well as within a team environment
Ability to calculate freight rates and amounts such percentages, area, circumference, and volume
Proficient in Microsoft Office Products.

What AIT Can Offer You:In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide:AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance
Work from home

Work Location: In person

Apply Now

Refine Your Search

customer support & client services jobs in schaumburg, il

Customer Experience Agent

Client Services Representative

Client Project & Order Coordinator

Customer Service Admin

Support Specialist (Chat, Emails, Calls) Remote

Front Desk Receptionist

Customer Service Representative

Front Desk Agent

Front Desk Receptionist

Temporary Intake Coordinator

Reception Coordinator

Client Success Coordinator

Client Support Analyst

Part time secretary two mornings a week 9:00 to 12:00

Appointment Setter

Customer Support Specialist

In-House Office Scheduler

Sales Support Associate III

Customer Support Technician II (Hybrid)

Client Support Analyst

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