Top 2825 Member services representative Jobs in Schaumburg, Il

Customer Service Representative
FirstService Residential —Hoffman Estates, IL
- $20.50 - $24.00 an hour
- Full-time
- Mid-level
- Windows
- Administrative experience
- Paid holidays
- Disability insurance
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Member Service Representative
GreenState Credit Union —Westmont, IL
- $19.47 - $22.76 an hour
- Part-time
- Word processing
- High school diploma or GED
- Entry level
Client Services Representative
RTC —Rolling Meadows, IL
- Full-time
- Hybrid work
- Microsoft Word
- 18 years or older
- Microsoft Excel
- Commuter assistance
- Paid parental leave
Onsite Claims Representative | Customer Service - Entry Level
Solera —Schaumburg, IL
- $16 an hour
- Extended hours
- Writing skills
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
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Customer Service Representative
VORTEX INDUSTRIES, LLC —Schaumburg, IL
- $22 - $29 an hour
- Full-time
- Ability to walk for extended periods
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
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Morning FT Member Services Representative.
Planet Fitness —Schaumburg, IL
- $15 an hour
- Overnight shift
- Background check
- 18 years or older
- Computer literacy
- Health savings account
- AD&D insurance
13d
Member Services FT Schaumburg Mid Shift
Planet Fitness —Schaumburg, IL
- $15.00 - $15.40 an hour
- Overnight shift
- Background check
- 18 years or older
- Computer literacy
- Health savings account
- AD&D insurance
4d
MEMBER SERVICE REPRESENTATIVE
Midwest Operating Engineers Fringe Benefit Fund —Countryside, IL
- $31.15 an hour
- Overtime
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
8d
Member Services Representative
Crunch Fitness - Fit Fusion LLC —Schaumburg, IL
- $15 an hour
- Full-time
- CPR Certification
- Writing skills
- Entry level
- Employee discount
- Opportunities for advancement
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Overnight Member Services Representative
Crunch Fitness - Fit Fusion LLC —Schaumburg, IL
- $12 - $15 an hour
- Overnight shift
- CPR Certification
- Writing skills
- Entry level
- Employee discount
- Opportunities for advancement
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Patient Service Representative - Ortho
Endeavor Health —Arlington Heights, IL
- $18.38 - $26.65 an hour
- Full-time
- Spanish
- Computer literacy
- High school diploma or GED
- Free parking
- Wellness program
11d
Outside Pre-Sales Representative
Legacy Restoration LLC —Lombard, IL
- From $46,800 a year
- Full-time
- Clean driving record
- Ability to walk for extended periods
- Residential
- Health savings account
- Health insurance
Quick Apply
Maintenance Controller
George J. Priester Aviation —Wheeling, IL
- $85,000 - $95,000 a year
- Rotating shift
- 3 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Profit sharing
- Health savings account
Quick Apply
Lead Maintenance Technician
LV PROPERTY MANAGEMENT —Lombard, IL
- $23 - $26 an hour
- On call
- Background check
- Customer service
- 5 years
Quick Apply
Senior Major Gift Officer, and Director of Alumni Relations
University of Saint Mary of the Lake —Mundelein, IL
- $85,000 - $130,000 a year
- Full-time
- Microsoft Outlook
- University
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Operating Room Registered Nurse
Rush SurgiCenter —Chicago, IL
- $40 - $55 an hour
- Full-time
- Nursing
- Surgery
- RN License
- Health insurance
- Dental insurance
Quick Apply
13d
Financial Service Trainee – Elgin, IL – Customer Service
LSI —Elgin, IL
- From $17 an hour
- Part-time
- Background check
- Spanish
- Customer service
- Profit sharing
- Paid training
Quick Apply
Partner Care Representative Bilingual
Awana —Saint Charles, IL
- $16.00 - $17.50 an hour
- Full-time
- Hybrid work
- Background check
- Spanish
- Computer literacy
- Wellness program
- Paid holidays
Quick Apply
2d
Outside Sales Representative
Revive Your Lawn & Trimlight Chicago —McCook, IL
- $75,000 - $245,000 a year
- Full-time
- Bilingual
- CRM software
- Sales
- Paid training
- Health insurance
Quick Apply
Crew Chief
SERVPRO Team Miller —Elk Grove Village, IL
- Full-time
- Background check
- Customer service
- Mid-level
- Paid training
- Paid holidays
Quick Apply

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Customer Service Representative

FirstService Residential -
Hoffman Estates, IL

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Job Details

Full-time
$20.50 - $24.00 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Optimizing workflow processes
Customer records maintenance
Personal service client interaction documentation
Guest reservation booking
Managing customer accounts
Customer communication
Confidential information handling
Account maintenance
Mid-level
Windows
Financial issue resolution
Administrative experience
Managing clients in a customer support role
Task prioritization
Decision making
Customer support ticket management
Property management company experience
Business Administration
Billing issue inquiries
Productivity software
Data collection
Handling account queries
Cross-functional collaboration
Business
Associate's degree
Continuous process improvement (CPI)
Communication skills
Cross-functional communication
Tenant complaint resolution

Full Job Description

Description

Job Overview

As a Resident Services Specialist, you’ll be responsible for providing residents with information in response to inquiries, concerns and requests about products and services. You will also resolve complaints, errors, account questions, billing, and other queries.

This role reports to our Hoffman Estates corporate office.

Your responsibilities

Professionally handle incoming requests from residents and ensure that issues are resolved both promptly and thoroughly.
Collaborate directly with Property Managers, Regional Directors, internal departments and National Customer Care Center to ensure timely resolution of inquires.
Document resolution of all interactions within the appropriate systems and applications.
Resolve all open inquiries within prescribed timelines.
Thoroughly and efficiently gather residents, board members, and vendors information, access their account and evaluate their needs, by educating them where applicable to prevent the need for future contacts and document interactions through contact tracking.
Provide quality service and support in a variety of areas.
Review and close all homeowner service tickets and open calls in Connect that are not specifically awaiting an Association Manager response.
Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
Work cross functionally to effectively solve client facing problems.
Process assessment and late fees. Waive late fees, if appropriate.
Schedule move-ins and move-outs, including making special arrangements.
Manage clubhouse and party room reservations.
Schedule elevator reservations, including making special arrangements.
Assist realtors and sellers ordering resale documents.
Assist with homeowner document requests.

Skills & Qualifications:

Associate’s degree or higher in Business or a related field, or equivalent experience in an administrative capacity.
Two to three years customer service experience, service industry experience preferred.
Property Management or Real Estate experience is a plus.
Must have strong proficiency in Windows and Microsoft Office.
Ability to learn and navigate new technology platforms.
Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
Superior oral and written communication skills.
Ability to work with sensitive or confidential information.

What We Offer:

As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Compensation:

$ 20.50 - 23.00 / hour

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.

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Refine Your Search

member services representative jobs in schaumburg, il

Customer Service Representative

Member Service Representative

Client Services Representative

Onsite Claims Representative | Customer Service - Entry Level

Customer Service Representative

Morning FT Member Services Representative.

Member Services FT Schaumburg Mid Shift

MEMBER SERVICE REPRESENTATIVE

Member Services Representative

Overnight Member Services Representative

Patient Service Representative - Ortho

Outside Pre-Sales Representative

Maintenance Controller

Lead Maintenance Technician

Senior Major Gift Officer, and Director of Alumni Relations

Operating Room Registered Nurse

Financial Service Trainee – Elgin, IL – Customer Service

Partner Care Representative Bilingual

Outside Sales Representative

Crew Chief

I want to receive the latest job alert for member services representative in schaumburg, il

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