Top 23 Gaming manager Jobs in Schenectady, Ny

Supervisor Player Services
Rivers Casino & Resort Schenectady —Schenectady, NY
- $70,000 - $85,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Cleaning
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Surveillance Supervisor
Rivers Casino & Resort Schenectady —Schenectady, NY
- $67,000 - $82,000 a year
- Weekends as needed
- Computer literacy
- English
- Mid-level
Quick Apply
Shift Manager Facilities
Rivers Casino & Resort Schenectady —Schenectady, NY
- $80,000 - $100,000 a year
- Holidays
- Schematics
- Writing skills
- Mid-level
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9d
Supervisor Security
Rivers Casino & Resort Schenectady —Schenectady, NY
- $67,500 a year
- Weekends as needed
- Microsoft Excel
- Management
- Mid-level
Quick Apply
5d
Shift Manager Marketplace
Rivers Casino & Resort Schenectady —Schenectady, NY
- $70,000 - $85,000 a year
- Weekends as needed
- ServSafe
- Computer literacy
- Mid-level
Quick Apply
Full Time Assistant Store Manager (Store 3209)
GameStop Inc —Rotterdam, NY
- $18.75 - $22.75 an hour
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Manager Beverage
Rivers Casino & Resort Schenectady —Schenectady, NY
- $85,000 - $105,000 a year
- Holidays
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
3d
Dual Rate Pit Supervisor
Rivers Casino & Resort Schenectady —Schenectady, NY
- $67,000 - $82,000 a year
- Management
- Customer service
- No high school diploma
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Supervisor Cage
Rivers Casino & Resort Schenectady —Schenectady, NY
- $67,000 - $82,000 a year
- Weekends as needed
- Mid-level
- Typing
Quick Apply
Beverage Shift Manager
Rivers Casino & Resort Schenectady —Schenectady, NY
- $70,000 - $80,000 a year
- Weekends as needed
- Bar
- Mid-level
- High school diploma or GED
Quick Apply
Shift Manager Cage
Rivers Casino & Resort Schenectady —Schenectady, NY
- $77,500 - $97,500 a year
- Weekends as needed
- Basic math
- Mid-level
- Recruiting
Quick Apply
5d
Internal Auditor
Rivers Casino & Resort Schenectady —Schenectady, NY
- $70,000 - $85,000 a year
- Holidays
- Microsoft Word
- Mid-level
- Bachelor's degree
Quick Apply
Full Time Assistant Store Manager (Store 4283)
GameStop Inc —Albany, NY
- $18.75 - $22.75 an hour
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Territory Account Manager (Sales & Promotions)- NY
Staffing Solutions Enterprises —Albany, NY
- From $60,000 a year
- Merchandising
- Mid-level
- Travel
- Profit sharing
- AD&D insurance
Quick Apply
Bartender
Rivers Casino & Resort Schenectady —Schenectady, NY
- $14.22 - $15.80 an hour
- Part-time
- Serving
- Bar
- Mid-level
Quick Apply
Engineer III
Rivers Casino & Resort Schenectady —Schenectady, NY
- $34.74 - $38.60 an hour
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Driver's License
Quick Apply
5d
Full Time Assistant Store Manager (Store 6324)
GameStop Inc —Clifton Park, NY
- $18.75 - $22.75 an hour
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Engineer II
Rivers Casino & Resort Schenectady —Schenectady, NY
- $27.09 - $30.10 an hour
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Driver's License
Quick Apply
Bar Porter
Rivers Casino & Resort Schenectady —Schenectady, NY
- $17.55 an hour
- Part-time
- Bar
- 18 years or older
- High school diploma or GED
Quick Apply
3d
Cocktail Server (Full-Time)
Rivers Casino & Resort Schenectady —Schenectady, NY
- $13.77 - $15.30 an hour
- 8 hour shift
- Serving
- High school diploma or GED
- 21 years or older
Quick Apply
5d

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gaming manager jobs near schenectady, ny

Supervisor Player Services

Rivers Casino & Resort Schenectady -
Schenectady, NY

Quick Apply

Job Details

$70,000 - $85,000 a year

Qualifications

Customer communication
Spreadsheets
Word embeddings
Desktop applications
Productivity software
Marketing

Full Job Description

Position Summary: Oversees the shift operations of the Player's Club.

Job Title: Supervisor Players Club

Department: Players Club

Reports To: Manager Players Club

FLSA Designation: Exempt

License Type: Gaming

Salary Range: $70,000-$85,000

Essential Job Functions:

Responsible for ensuring an environment that promotes positive guest and team member relations to increase loyalty
Provides effective leadership to ensure guests receive friendly, efficient and accurate services and information. Maintains operational procedures for quality standards to ensure maximum guest service and cost effectiveness
Have a proactive plan when problems arise (computer/kiosk failure, callouts, etc.)
Resolve guest concerns and complaints promptly with accurate information. Finds answers when unclear
Verifies valid/acceptable photo ID in accordance with the casino and NYSGC standards with every transaction
Promote the success of the Players Club by explaining the program to guests and demonstrating the value and benefits of the club
Maintain and safeguard the confidentiality of guest/player information; Discuss confidential guest information only with appropriate department and division heads
Maintain accurate personnel and departmental files
Ensures there is sufficient workforce available to provide the most efficient guest service possible
When guest volume exceeds staffing levels, Supervisors are required to work a computer when not resolving guest or team member issues
Spending the majority of the shift observing Representatives and giving necessary feedback to improve performance
Assisting Representatives by stepping in to resolve guest disputes/concerns. Passing guest concerns to VIP services when necessary/applicable
Take initiative to make decisions regarding department needs and look for answers when unclear
Maintains open communications in order to keep the Manager informed of all pertinent information and/or irregularities
Review the operations of each shift and make recommendations to improve operational efficiency and enhanced guest service
Monitor player club functions to ensure that all areas are in compliance with departmental and New York State Gaming Commission procedures
Monitor Player’s Club to ensure that all guests are treated fairly and equitably
Monitor Player’s Club to ensure that all areas in public view are kept neat, clean and properly stocked
Effectively manage department personnel through planning, directing, and assigning work; address team member complaints and resolve conflicts, provide coaching and counseling and disciplinary action as needed, give feedback on team member performance through the evaluation process and regular one-on-one meetings
Participate in marketing events, special events and promotions as necessary
Greet guests and distribute offers as they exit their bus at the casino
Ensures new guests are entered into the system and prints player’s cards as needed
Assists special events and marketing promotions
Ensures promotional give away and inventory is unpacked and ready to be distributed prior to the event
Assists the marketing team with special events check-ins and other promotions
Performs additional duties as directed

Qualifications:

Must possess outstanding interpersonal communications skills (verbal and written) to effectively interface with guests and team members
Ability to remain professional in stressful situations
Ability to withstand high pressure, fast-paced environments
Previous supervisory experience in a customer relations/marketing position is essential.
Prefer prior player club supervisory experience
Must possess strong leadership and planning skills, demonstrating ability to handle multiple tasks
Strong time management skills are a must. You are required to prioritize not only your time, but the time of those you supervise
Must be thoroughly trained and have a full understanding of various computer systems and their software, including, but not limited to Microsoft Excel and Microsoft Word
Meet attendance guidelines of the position; available to work various shifts and days, including weekends and special events/promotions
Must have a full working knowledge of the casino industry
Ability to operate a variety of office machinery
Ability to communicate with team members and guests
Ability to be a TEAM player
Ability to successfully fulfill the pre-employment process
Must be able to lift and/or move objects of 25 lbs.
Ability to obtain and maintain all necessary licensing

Working Conditions:

Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk
Must occasionally lift and lift up to 25 pounds
Frequently required to stoop, crouch or kneel
Ability to interact with others while maintaining a courteous and positive demeanor

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

gaming manager jobs in schenectady, ny

Supervisor Player Services

Surveillance Supervisor

Shift Manager Facilities

Supervisor Security

Shift Manager Marketplace

Full Time Assistant Store Manager (Store 3209)

Manager Beverage

Dual Rate Pit Supervisor

Supervisor Cage

Beverage Shift Manager

Shift Manager Cage

Internal Auditor

Full Time Assistant Store Manager (Store 4283)

Territory Account Manager (Sales & Promotions)- NY

Bartender

Engineer III

Full Time Assistant Store Manager (Store 6324)

Engineer II

Bar Porter

Cocktail Server (Full-Time)

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