Top 57 Incident manager Jobs in Scott Afb, Il

IT Manager
TOUCHETTE —Collinsville, IL
- $69.71 - $78.65 an hour
- Weekends as needed
- Bachelor of Science
- HIPAA
- 3 years
Quick Apply
Analyst III Epic EHR Application (Remote)
Washington University in St. Louis —St. Louis, MO
- $75,200 - $128,800 a year
- Online Application
- Remote
- Pass drug screening
- System design
- Mid-level
- Commuter assistance
- Employee assistance program
Software Engineering Senior Manager - Hybrid
The Cigna Group —St. Louis, MO
- $138,100 - $230,100 a year
- Online Application
- 3 years
- AWS
- C++
- Paid holidays
- Health insurance
EOC Team Lead
Tierpoint —St. Louis, MO
- $54,000.00 - $83,829.12 a year
- Full-time
- Mid-level
- Office
- Windows
EHR Application II Analyst
BJC HealthCare —St. Louis, MO
- $69,326.40 - $112,860.80 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Disability insurance
- Health insurance
7d
Deskside Team Lead - WashU IT
Washington University in St. Louis —St. Louis, MO
- $27.21 - $43.56 an hour
- Online Application
- Writing skills
- Pass drug screening
- Mid-level
- Commuter assistance
- Employee assistance program
Mainframe Application Programmer Assoc Manager
Accenture —St. Louis, MO
- $68,300 - $218,800 a year
- Full-time
- Hybrid work
- 5 years
- Java
- Analysis skills
- Paid holidays
- Disability insurance
Cybersecurity Operations Specialist -SIEM Services (Evergreen)
General Dynamics Information Technology —St. Louis, MO
- $128,039 - $173,229 a year
- 6 years
- System design
- Mid-level
Network Engineer III
Leidos —Scott AFB, IL
- $73,450 - $132,775 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
Network Engineer II
Leidos —Scott AFB, IL
- $59,150 - $106,925 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
Network Engineer II
Leidos —Scott AFB, IL
- $59,150 - $106,925 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
4d
Network Engineer I
Leidos —Scott AFB, IL
- $50,700 - $91,650 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Bachelor's degree
10d
Network Operations Center Support Analyst
Global Enterprise Services, LLC —Swansea, IL
- Microsoft Outlook
- High school
- Military
Quick Apply
Senior Investigator Digital Forensics, Incident Response (DFIR)
Accenture —St. Louis, MO
- $59,100 - $205,800 a year
- Full-time
- Hybrid work
- Azure
- Windows
- 3 years
- Paid holidays
- Disability insurance
VTC Technician
General Dynamics Information Technology —St. Louis, MO
- $97,750 - $132,250 a year
- Mid-level
- Office
- 3 years
- Paid time off
- 401(k) matching
5d
AS400 Application Programmer Associate Manager
Accenture —St. Louis, MO
- $68,300 - $218,800 a year
- Full-time
- Hybrid work
- 5 years
- Java
- Analysis skills
- Paid holidays
- Disability insurance
Network Controller (TR/IP)
Global Enterprise Services, LLC —Swansea, IL
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
Non
Edward Jones —St. Louis, MO
- $86,300 - $146,700 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- DevOps
- Profit sharing
- Health savings account
12d
Junior Helpdesk Specialist
USmax Corporation —St. Louis, MO
- Full-time
- Microsoft Excel
- Office
- High school diploma or GED
Quick Apply
CSOS Analyst - Tier 2
Abile Group, Inc. —St. Louis, MO
- Full-time
- Bachelor's degree
- Scripting
- Experience equivalent to degree accepted

I want to receive the latest job alert for incident manager in scott afb, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

incident manager jobs near scott afb, il

Senior Network Engineer jobs in Scott AFB, IL

Network Engineer jobs in Scott AFB, IL

Senior Analyst jobs in St. Louis, MO

Application Analyst jobs in St. Louis, MO

Software Engineering Manager jobs in St. Louis, MO

IT Manager jobs in Collinsville, IL

Cybersecurity Specialist jobs in St. Louis, MO

Entry Level Cloud Engineer Aws jobs in Virginia

Senior Network Engineer jobs in Loveland, CO

Controls Engineer jobs in Pittsburgh, PA

Senior Living jobs in Alpharetta, GA

Senior Network Engineer jobs in Colorado

Senior Network Engineer jobs in Houston, TX

Brightview Senior Living jobs in Shelton, CT

Senior Network Engineer jobs in Alabama

Network Engineer jobs in Bakersfield, CA

Network Engineer jobs in Lubbock, TX

Project Engineer jobs in San Francisco, CA

Cloud Engineer jobs in Minneapolis, MN

Engineer jobs in Jackson, TN

IT Manager

TOUCHETTE -
Collinsville, IL

Quick Apply

Job Details

Full-time
$69.71 - $78.65 an hour

Qualifications

Managing technical support teams
Managing teams in a customer support role
Technical report writing
Frontline customer support management
SQL
IT experience within healthcare
Help desk systems
Query management
Delegation
Hospital experience
Managing tech infrastructure teams

Full Job Description

Job Summary:

The IT Manager leads the Information Systems Analyst and Helpdesk teams, ensuring effective and reliable delivery of technology services across clinical, business, and operational areas of the organization. This role partners closely with the IT Director to support enterprise initiatives spanning the organization. This role partners closely with the IT Director to support enterprise initiatives spanning the network, systems, and infrastructure functions, providing day-to-day operational leadership, project coordinator, and cross-team alignment.

The IT Manager is responsible for service quality, staff development, project execution, vendor coordinator, and the alignment of technology operations with organizational strategy and regulatory requirements. The successful candidate will demonstrate strong leadership, broad healthcare IT knowledge, excellent communication skills, and a proven ability to balance day-to-day operations with strategic initiatives.

Functions and Duties:

Leads, supervises, and develops the Analyst and Helpdesk teams to meet service-level commitments, project deadlines, and organizational objectives.
Manages IT Staff by recruiting, hiring, onboarding, training, coaching, and evaluating performance; communicates clear job expectations an accountability.
Determines workload distribution, schedules, and on-call/after-hours rotations across Analyst and Helpdesk staff.
Provides cross coordination of systems and network resources for IT driven projects
Fosters a culture of customer service, collaboration, accountability, and continuous improvement.
Supports career development through coaching, training plans, and mentorship.
Fosters a culture of customer service, collaboration, accountability, and continuous improvement.
Supports career development through coaching, training plans, and mentorship

Helpdesk & Service Operations:

Oversees daily Helpdesk operations, including incident management, service request fulfillment, and end-user support across the organization
Establishes, monitors, and reports on service-level metrics such as response time, resolution time, first-call resolution, and customer satisfaction
Drives escalation processes between Helpdesk, analysts, and senior technical teams (Network, Systems, Security)
Implements and continually refines ITSM processes for incident, problem, change, and knowledge management
Champions end-user experience and ensures consistent communication during outages and major incidents

Application & Analyst Functions:

Serves as a top point of escalation for the installation and support of Health Information System modules, business systems, and integrated applications
Oversees implementation, installation, debugging, testing, documentation, support, training, and upgrades for clinical and business applications
Coordinates with analysts on complex system issues, integrations, interface activity (e.g., HL7), and reporting needs
Ensures accurate and current documentation of workflows, configurations, runbooks, and standard operating procedures
Analyzes complex healthcare system problems and assesses how automated systems can be implemented to resolve them

Support to the IT Director (Network, Security & Systems):

Partners with the IT Director to support cross-functional initiatives that span the Network, Server, Storage, Security, and Infrastructure teams
Coordinates operational dependencies between Application/Helpdesk teams and the Network/Security/Systems teams to ensure smooth delivery of services
Assists with planning, communication, and execution of infrastructure changes that impact end users and clinical workflows
Acts as delegate for the IT Director in operational meetings, change advisory boards, and escalations as needed
Contributes to IT roadmap development, capacity planning, and standardization efforts across the broader IT organization

Communication & Reporting:

Drives effective communication between business leaders and Information Systems: translates complex technical information for non-technical audiences with sound diplomacy
Keeps IS leadership informed of all events affecting supported systems, services, projects, or staff
Performs ad hoc analysis and reporting as needed, including operational metrics and project updates
Maintains transparent reporting on team performance, project status, and operational risks

Other:

Provides after-hours, holiday, and weekend support coverage and on-call leadership as needed
Leads or contributes to special projects assigned by management
Performs other duties as assigned in support of the IT Director and overall IT organization

Minimum Qualifications:

Bachelor of Science/Bachelor of Arts degree preferred, or an equivalent combination of education and experience. Ten or more years of relevant experience.
7 or more years of progressive experience in healthcare, IT or similar environment
3 or more years of leadership or supervisory experience over technical staff
Experience supporting ancillary services and core hospital functions
Experience overseeing helpdesk/service desk operations and ITSM processes
Familiarity with HL7 messaging and interface translation preferred
Experience with report writing and SQL query structures and distribution

Certification, Licenses, and Registrations:

Technical or system certifications relevant to an environment leveraging Microsoft, Cisco and VMWare are a bonus

Skills and Abilities:

Experience with Meditech Expanse or Athena Health Systems preferred
Strong leadership, coaching, conflict-resolution, and team-building skills
Proven ability to manage multiple priorities, competing deadlines, and shifting demands
Working knowledge of network, server, and systems concepts sufficient to coordinate effectively with infrastructure teams
Strong understanding of HIPAA, changement management, and IT general controls

Physical Demands:

Must be able to sit and/or stand for prolonged periods of time
Must be able to wear personal protective equipment (PPE) (mask, gown, gloves) when required
Must be able to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
Must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Quick Apply

Refine Your Search

incident manager jobs in scott afb, il

IT Manager

Analyst III Epic EHR Application (Remote)

Software Engineering Senior Manager - Hybrid

EOC Team Lead

EHR Application II Analyst

Deskside Team Lead - WashU IT

Mainframe Application Programmer Assoc Manager

Cybersecurity Operations Specialist -SIEM Services (Evergreen)

Network Engineer III

Network Engineer II

Network Engineer II

Network Engineer I

Network Operations Center Support Analyst

Senior Investigator Digital Forensics, Incident Response (DFIR)

VTC Technician

AS400 Application Programmer Associate Manager

Network Controller (TR/IP)

Non

Junior Helpdesk Specialist

CSOS Analyst - Tier 2

I want to receive the latest job alert for incident manager in scott afb, il

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected