Top 148 Service desk Jobs in Scott Afb Il

Junior User Support Specialist (Remote Services)
Govcio LLC —St. Louis, MO
- $17.36 - $28.84 an hour
- Full-time
- Hybrid work
- Windows
- High school diploma or GED
- Communication skills
Jr. Helpdesk Technician
Persistent Technology, Inc. —Scott AFB, IL
- Full-time
- HIPAA
- Mid-level
- Microsoft Office
Quick Apply
IT Associate I - Service Desk
Stifel —St. Louis, MO
- Full-time
- Microsoft Outlook
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Guest Service Agent
Drury Hotels Company LLC —O'Fallon, IL
- $16.36 - $24.03 an hour
- Urgently hiring
- Cooking
- English
- Hotel
- Disability insurance
- Health insurance
Junior User Support Specialist (Triage Analyst)
Govcio LLC —St. Louis, MO
- $17.36 - $28.84 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- High school diploma or GED
Patient Service Specialist
SSM Health Physical Therapy —O'Fallon, IL
- $18 - $21 an hour
- Full-time
- Physical & Rehabilitation Medicine
- High school diploma or GED
- Clinic
- Disability insurance
- Health insurance
Technical Support Specialist I - WashU IT
Washington University in St Louis —St. Louis, MO
- $23.37 - $36.19 an hour
- Online Application
- Pass drug screening
- High school diploma or GED
- Criminal background check
- Commuter assistance
- Employee assistance program
IT Associate II-Service Desk-Alt Sched - Day Shift
Stifel —St. Louis, MO
- Extended hours
- Microsoft Outlook
- Mid-level
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Medical Front Desk Assistant- O'Fallon
Professional Therapy Services, Inc. —O'Fallon, IL
- From $17 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
Technical Support Specialist II - Elevated Support, WashU IT
Washington University in St Louis —St. Louis, MO
- $25.47 - $39.49 an hour
- Online Application
- Writing skills
- Pass drug screening
- Mid-level
- Commuter assistance
- Employee assistance program
Hotel Front Desk Agent
Radisson Fairview Heights —Fairview Heights, IL
- $17 - $20 an hour
- Full-time
- Windows
- Hotel
- High school diploma or GED
Quick Apply
IT Support Specialist
UniGroup —St. Louis, MO
- Full-time
- Office
- Windows
- Residential
- Paid parental leave
- Paid holidays
Quick Apply
10d
IT Support Technician
Amentum —St. Louis, MO
- $33 - $35 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Employee stock purchase plan
- Paid holidays
5d
System Engineer
GadellNet —St. Louis, MO
- $70,000 - $85,000 a year
- 8 hour shift
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
7d
Technical Support Specialist
City of St. Louis —St. Louis, MO
- $59,956 - $93,886 a year
- Full-time
- Computer Science
- Basic math
- Data analysis skills
IT Service Desk Technician II
Keeley Construction —St. Louis, MO
- Monday to Friday
- Hybrid work
- Mid-level
- 3 years
- SharePoint
- Opportunities for advancement
Quick Apply
Help Desk Administrator
Sovereign Technologies —St. Louis, MO
- Weekends as needed
- Mid-level
- SQL
- Bachelor's degree
Technical Support Specialist (Service desk)
Eye Care Partners Career Opportunities —St. Louis, MO
- Hybrid work
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
Quick Apply
11d
Sr. Service Desk Analyst
CannonDesign —St. Louis, MO
- 6 years
- System design
- Office
4d
Help Desk Technician
Midwest BankCentre —St. Louis, MO
- Full-time
- Mid-level
- Windows
- High school diploma or GED

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service desk jobs near scott afb il

Junior User Support Specialist (Remote Services)

Govcio LLC -
St. Louis, MO

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Job Details

Full-time
$17.36 - $28.84 an hour

Qualifications

Customer communication
Smartphone (troubleshooting support)
iOS
Equipment troubleshooting
Windows
Desktop (troubleshooting support)
Customer support ticket management
DoD 8570
Root cause analysis
IAT
IAT Level I
Hardware diagnostics

Full Job Description

Overview:

GovCIO is currently hiring for a Junior User Support Specialist for the Service Desk (SD) Remote Services Admin (RSA) Team to provide essential remote technical support, hardware/software troubleshooting, and mobile device management for a mission critical U.S. Coast Guard (USCG) program. This position will be located in St. Louis, MO and will be a hybrid position.

Responsibilities:

The Junior User Support Specialist will serve as a remote point of contact for technical support, mobile equipment administration, and remote connectivity troubleshooting. The role requires foundational technical problem-solving skills, excellent customer service, and the ability to resolve hardware, software, and network issues efficiently within established Service Level Agreements (SLAs) in a virtual team environment. Key responsibilities include:

Respond to customer questions and troubleshoot technical issues related to hardware, software, and network problems.
Ask questions, run diagnostics, and use problem-solving skills to find the root cause of problems and implement solutions.
Serve as the primary contact for users, documenting and logging all calls and issues in the ticketing system.
Report significant or recurring issues to higher-level support teams (Tier 2 or higher).
Install and configure software, and document internal procedures and FAQs.
Walk users through the use of products or systems, and provide follow-up communication to ensure resolution.

Qualifications:

High School with 0 - 3 years (or commensurate experience)

Required Skills and Experience

Current DoD 8570 IAT Level I certification (e.g., A+ CE, Network+ CE, CCNA-Security, SSCP).
Proficiency in Windows operating systems and familiarity with mobile devices including iPhones and iPads.
Ability to diagnose and resolve technical problems efficiently.
Excellent verbal and written communication skills to explain complex technical issues clearly to non-technical users.
Strong customer service skills with the patience and empathy to provide top-notch service and ensure user satisfaction.
Ability to prioritize tasks and handle multiple tickets simultaneously to meet service level agreements (SLAs).
Ability to work independently and as part of a virtual, remote team environment.

Clearance Required: Active Secret Clearance.

Preferred Skills and Experience

Experience supporting DoD or U.S. Coast Guard enterprise service desk environments.
Experience with ServiceNow (SNOW) or equivalent enterprise ticketing software.
Knowledge of Intune, Purebred, VPN client software, and Remote Desktop connections.
Knowledge of Azure Active Directory, Active Directory Users and Computers (ADUC), MECM (SCCM), and EDM.

Posted Salary Range: USD $17.36 - USD $28.84 /Hr.

Apply Now

Refine Your Search

service desk jobs in scott afb il

Junior User Support Specialist (Remote Services)

Jr. Helpdesk Technician

IT Associate I - Service Desk

Guest Service Agent

Junior User Support Specialist (Triage Analyst)

Patient Service Specialist

Technical Support Specialist I - WashU IT

IT Associate II-Service Desk-Alt Sched - Day Shift

Medical Front Desk Assistant- O'Fallon

Technical Support Specialist II - Elevated Support, WashU IT

Hotel Front Desk Agent

IT Support Specialist

IT Support Technician

System Engineer

Technical Support Specialist

IT Service Desk Technician II

Help Desk Administrator

Technical Support Specialist (Service desk)

Sr. Service Desk Analyst

Help Desk Technician

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