Top 35 service desk support Jobs in scott afb il

Help Desk Support Specialist
Secure Data Technologies, Inc. —O'Fallon, IL
- $20 - $24 an hour
- Weekends as needed
- English
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
Service Desk - SME
G2IT —O'Fallon, IL
- $70,000 - $75,000 a year
- Mid-level
- Team management
- 4 years
System Engineer
GadellNet —St. Louis, MO
- $70,000 - $90,000 a year
- 8 hour shift
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Jr. Helpdesk Technician
Persistent Technology, Inc. —Scott AFB, IL
- Full-time
- HIPAA
- Mid-level
- Microsoft Office
Quick Apply
Junior User Support Specialist (Remote Services)
Govcio LLC —St. Louis, MO
- $17.36 - $28.84 an hour
- Full-time
- Hybrid work
- Windows
- High school diploma or GED
- Communication skills
6d
IT Support Technician
Chameleon Integrated Services —Scott AFB, IL
- $40,000 - $55,000 a year
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
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Help Desk Technician
CEDGE, INC. —Scott AFB, IL
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
1d
Support Technician
Chameleon Integrated Services —Scott AFB, IL
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Windows
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
1d
Junior User Support Specialist (Triage Analyst)
Govcio LLC —St. Louis, MO
- $17.36 - $28.84 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- High school diploma or GED
14d
IS Support Analyst I
Shriners Children's —St. Louis, MO
- $25.31 - $37.96 an hour
- Full-time
- Computer science
- Computer Science
- HIPAA
Quick Apply
Technical Support Specialist I - WashU IT
Washington University in St Louis —St. Louis, MO
- $23.37 - $36.19 an hour
- Online Application
- Pass drug screening
- High school diploma or GED
- Criminal background check
- Commuter assistance
- Employee assistance program
14d
IT Helpdesk Technician I
Utilitra —Edwardsville, IL
- $50,000 - $60,000 a year
- Full-time
- Clean driving record
- Microsoft Outlook
- Office
- Paid parental leave
- Paid holidays
Quick Apply
14d
HELP DESK TECHNICIAN
St Louis Public Library —St. Louis, MO
- From $19.74 an hour
- Full-time
- Google Workspace
- Office
- Windows
- Paid holidays
- Health insurance
Quick Apply
4d
Technical Support Specialist II - Elevated Support, WashU IT
Washington University in St Louis —St. Louis, MO
- $25.47 - $39.49 an hour
- Online Application
- Writing skills
- Pass drug screening
- Mid-level
- Commuter assistance
- Employee assistance program
5d
Journeyman User Support Specialist (Priority Team - Shift 2)
Govcio LLC —St. Louis, MO
- $21.27 - $34.61 an hour
- Full-time
- Hybrid work
- Mid-level
- Windows
- 3 years
1d
Help Desk Administrator
Sovereign Technologies —St. Louis, MO
- Weekends as needed
- Mid-level
- SQL
- Bachelor's degree
IT Associate I - Service Desk
Stifel —St. Louis, MO
- Full-time
- Microsoft Outlook
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Help Desk Support Specialist
Obsidian Solutions Group LLC —St. Louis, MO
- Full-time
- Mid-level
- Office
- Analysis skills
Quick Apply
ServiceDesk Analyst
iSuite —Granite City, IL
- $52,000 - $59,000 a year
- Office
- Windows
- Experience equivalent to degree accepted
- Paid parental leave
- Paid holidays
Quick Apply
2d
Desktop Technician III
Bi-State Development Agency —St. Louis, MO
- $60,300 - $67,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Wellness program
- Paid holidays
3d

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service desk support jobs near scott afb il

Help Desk Support Specialist

Secure Data Technologies, Inc. -
O'Fallon, IL

Quick Apply

Job Details

Full-time
$20 - $24 an hour

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Professional development assistance
Life insurance

Qualifications

Live chat
Network troubleshooting
Process improvement
Equipment troubleshooting
Windows
Attention to detail
Desktop (troubleshooting support)
Typing
Productivity software
Associate's degree
Ticketing system technical support

Full Job Description

Overview

Secure Data Technologies is looking for a Help Desk Support Specialist to join our TAC Team, who thrives in environments where precision, process, and accountability are the baseline, not the goal. This role is built for someone who takes pride in solving technical issues with accuracy, communicates clearly, and treats documentation as part of the job, not an afterthought.

As the first line of technical support for our clients, you’ll be responsible for triaging incoming requests, resolving Tier 1 issues, documenting findings thoroughly, and escalating only when necessary. This role requires someone who can think methodically, manage their workload without needing micromanagement, and stay composed under pressure. You’ll be working within defined systems and procedures, with the expectation that you’ll also spot inefficiencies and offer solutions to improve them.

Schedule: Monday through Friday, with occasional weekend work and additional hours as needed.
Initial Training: Monday through Friday, 8:00 AM to 5:00 PM, conducted on-site at our O’Fallon, IL headquarters.

Benefits:

Generous PTO package - 15 days (3 weeks minimum) for full-time employees.
Full benefits package, health, dental, vision provided by UHC.
Secure Data covers 100% of the employee-only dental premium, providing essential dental coverage at no cost to the employee.
Retirement plan with a 3% employer contribution.
Ongoing professional development, industry certifications, and growth opportunities.
Life insurance options, STD, and LTD coverages.

What You'll Do

Serve as the initial point of contact for client-reported technical issues via phone, email, or chat
Troubleshoot and resolve common hardware, software, and network problems
Document all client interactions, troubleshooting steps, and outcomes in the ticketing system
Escalate complex issues appropriately and ensure smooth handoffs to Tier 2 or engineering
Maintain accurate and detailed technical documentation, including internal knowledge base articles
Proactively monitor tickets, provide regular updates to clients, and ensure resolution expectations are met
Use monitoring tools and other diagnostics to identify issues before clients do
Support a culture of learning and consistency by sharing solutions and process improvements with the broader team

What We're Looking For

Someone who values accuracy over speed but understands how to balance both under pressure
Comfortable working independently and owning their workload without constant oversight
Able to translate technical language into plain English when communicating with non-technical clients
Willing to follow processes, but also suggest improvements when better approaches are evident
Naturally analytical, detail-oriented, and motivated to close every loop

Required Experience and Skills

1–3 years in a technical support, help desk, or MSP environment
Strong troubleshooting skills with Windows OS, Microsoft Office, and basic networking
Proficiency with ticketing systems (ConnectWise, Autotask, Zendesk, or similar)
Clear written and verbal communication
Ability to manage multiple open issues while staying organized and client-focused
CompTIA A+ or Network+ preferred
Associate’s Degree or relevant technical training preferred

Preferred Certifications

CompTIA A+, Network+, or Microsoft Modern Desktop Administrator
ITIL Foundation or HDI-SCA a plus

Success in This Role Looks Like

Hitting response time and resolution SLAs consistently
Escalating only after diligent triage has been completed
Keeping documentation updated and actionable
Building trust with clients through clarity and results—not charm

Work Environment

The TAC Support Specialist role is full-time, with hybrid flexibility available based on performance and business need. You'll primarily work in a fast-paced support center environment with consistent phone, email, and ticket activity. This position may require occasional travel for on-site client needs. Differential shifts—including early mornings, evenings, or weekends—may be offered or required based on 24/7 coverage needs.

About Secure Data Technologies:

At Secure Data Technologies, we’re redefining IT solutions for businesses globally. From managed services, cybersecurity to cloud transformation, we help our clients grow, stay secure, and unlock their IT potential. We’re a passionate, innovative team that thrives on tackling the toughest challenges and staying ahead of the technology curve.

Physical Requirements:

Sedentary Role: Prolonged periods of sitting at a desk, using a computer, and handling phone calls for up to 8 hours per shift. Occasional standing or walking within the office environment.
Repetitive Motions: Frequent use of hands and fingers for typing, mouse navigation, and handling call center equipment. Regular use of a headset for communication, requiring consistent hand-eye coordination.
Visual Acuity: Ability to view and interpret data on computer screens for extended periods. Capability to read small text, reports, emails, and technical instructions accurately.
Hearing Requirements: Ability to clearly hear and understand client communication over phone or digital platforms, even in a busy environment. Prolonged use of headsets for phone and virtual interactions.
Minimal Lifting: Occasionally required to lift and carry office supplies, files, or small equipment weighing up to 20 pounds.
Manual Dexterity: Ability to operate standard office equipment such as keyboards, mice, telephones, and headsets. Capability to write, type 50 WPM, and input data with speed and accuracy.
Cognitive Demands: High level of attention to detail, problem-solving, and multitasking skills required for effective troubleshooting and client support. Ability to remain focused and attentive in a fast-paced, high-pressure environment.
Communication Skills: Must be able to speak clearly and professionally, ensuring accurate information exchange with clients and team members. Ability to explain technical concepts to non-technical clients.
Environmental Requirements: Work is performed in a quiet, climate-controlled office setting designed to minimize distractions. Occasional exposure to background noise typical of a call center environment.
Travel: Some regional travel required for on-site client meetings, strategic planning sessions, or project launches. Travel may involve driving or flying and occasional overnight stays.

No unusual environmental, lifting, or exertion requirements are associated with this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

SecureData Technologies, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law, in compliance with Title VII of the Civil Rights Act of 1964.

Pay: $20.00 - $24.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service desk support jobs in scott afb il

Help Desk Support Specialist

Service Desk - SME

System Engineer

Jr. Helpdesk Technician

Junior User Support Specialist (Remote Services)

IT Support Technician

Help Desk Technician

Support Technician

Junior User Support Specialist (Triage Analyst)

IS Support Analyst I

Technical Support Specialist I - WashU IT

IT Helpdesk Technician I

HELP DESK TECHNICIAN

Technical Support Specialist II - Elevated Support, WashU IT

Journeyman User Support Specialist (Priority Team - Shift 2)

Help Desk Administrator

IT Associate I - Service Desk

Help Desk Support Specialist

ServiceDesk Analyst

Desktop Technician III

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