Top 1297 Administrative supervisor Jobs in Scottsdale, Az

Customer Service Supervisor
Delta Dental of Arizona —Scottsdale, AZ
- $59,000 - $86,900 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Research
- Paid parental leave
- Health insurance
4d
Supervisor Health Information
Dignity Health Medical Group —Phoenix, AZ
- $26.76 - $39.81 an hour
- Full-time
- Nursing
- Customer service
- Mid-level
Customer Support Supervisor, Escalations & QA
Kikoff —Phoenix, AZ
- $73,000 - $98,000 a year
- Senior level
- 4 years
- Leadership
Senior Customer Relations Supervisor
Ancestry.com —Scottsdale, AZ
- Full-time
- Background check
- Google Workspace
- Research
6d
Property Supervisor
City of Tempe Arizona —Tempe, AZ
- $34.51 - $50.91 an hour
- 8 hour shift
- Mid-level
- 3 years
- Driver's License
- Wellness program
- Paid holidays
12d
Cash Management & Disbursement Supervisor
Carrington Mortgage Holdings —Phoenix, AZ
- $77,000 - $87,000 a year
- Full-time
- 5 years
- Research
- Mid-level
- Health insurance
- Tuition reimbursement
Practice Supervisor
Valley Perinatal Services —Chandler, AZ
- $60,000 - $75,000 a year
- Full-time
- HIPAA
- Mid-level
- 3 years
Quick Apply
Document Services Supervisor
Opensity Solutions —Phoenix, AZ
- Up to $34 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
911 Communications Supervisor
City of Tempe Arizona —Tempe, AZ
- $36.92 - $54.42 an hour
- 8 hour shift
- Research
- Mid-level
- 3 years
- Wellness program
- Paid holidays
Preparedness Communications Supervisor
Maricopa County —Phoenix, AZ
- $72,500 - $112,500 a year
- Online Application
- Current TB test
- Mid-level
- Office
- Wellness program
- Tuition reimbursement
4d
Production Supervisor
Corning —Phoenix, AZ
- $79,166 - $108,854 a year
- 12 hour shift
- Mid-level
- High school diploma or GED
- Assembly
- Paid parental leave
- Disability insurance
Patient Communication Center Supervisor-Baseline West
MOUNTAIN PARK HEALTH CENTER —Phoenix, AZ
- Mid-level
- High school diploma or GED
- Clinic
Information Technology Supervisor
Glendale Community College —Glendale, AZ
- $91,152.50 - $118,498.25 a year
- Weekends as needed
- Research
- Mid-level
- University
- Wellness program
- 403(b) matching
Production Supervisor
Johnson Controls —Gilbert, AZ
- $68,000 - $93,000 a year
- Full-time
- Mid-level
14d
Student Services Supervisor (Welcome Center and Contact Center)
Paradise Valley Community College —Phoenix, AZ
- $64,989.46 - $84,486.50 a year
- Weekends as needed
- Mid-level
- Cash register
- University
- Wellness program
- 403(b) matching
Supervisor Volunteer Program Coordinator
Banner Health —Glendale, AZ
- $26.82 - $40.22 an hour
- Full-time
- Adults
- Mid-level
- 3 years
- On-the-job training
5d
Evening Janitorial Supervisor for Class A Office Buildings
Facilities Maintenance Company —Scottsdale, AZ
- $23 - $28 an hour
- Weekends as needed
- Background check
- Spanish
- OSHA
- Health insurance
- Dental insurance
Quick Apply
HVAC Service Supervisor
Haynes Mechanical Systems —Phoenix, AZ
- $95,000 - $115,000 a year
- Full-time
- Clean driving record
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid holidays
- Relocation assistance
Quick Apply
Supervisor Maintenance
Rogers Corporation —Chandler, AZ
- Mid-level
- Team management
- Experience equivalent to degree accepted
Quick Apply
13d
Nursing Supervisor RN - NOC Shift
Resolve Diamondback —Phoenix, AZ
- Up to $50 an hour
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
Quick Apply

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Customer Service Supervisor

Delta Dental of Arizona -
Scottsdale, AZ

Apply Now

Job Details

$59,000 - $86,900 a year
4 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Loan assistance

Qualifications

Microsoft Excel
Word embeddings
Research
High school diploma or GED
Productivity software

Full Job Description

Description:

Delta Dental of Arizona, the state’s #1 dental insurance company, is looking for a proactive, proven Customer Service Supervisor with experience in training and coaching experience to provide support to the Customer Service team and two years of call center experience.

About You

You have a passion for helping customers and developing people. You’re a natural leader in helping others in a genuine and supportive way. You like to find answers to problems and innovations in workflows. You realize how you get there is just as important as getting there when it comes to your team. It’s just more fun to win as a team.

Your adaptability and creative problem-solving talents make you the go-to person in a pinch. The customer experience is paramount, and you know the balance between efficiency and spending the time to get the right answer. You feel great about all you’ve accomplished, but you’re ready for the next challenge.

Sound like you? Keep reading, we’d love to tell you more!

Essential Duties

Interview, hire, and train all new hires, ensuring training materials are updated between courses
Work closely with subject matter experts to develop, coordinate, and deliver a formal training and mentorship program to ensure a smooth transition from the learning environment to daily production environment
Supervise a team of call center agents
Conduct quality review audits of the assigned Customer Service Representatives. Observe performance, techniques, adherence to policies/procedures, and application of guidelines
Provide coaching, advice, and guidance based on audit findings, and deliver regular performance feedback to the customer service representatives
Identify adverse performance patterns. Collaborate with the Customer Service Manager to achieve and maintain quality assurance standards and service level agreements. Maintain responsibility for counseling agents failing to meet standards
Analyze quality assurance data to identify trends, report findings, and suggest improvement recommendations; integrate approved changes into training materials and share with current call center agents. Proactively identify knowledge gaps following the implementation of any major change
Develop and revise quality monitoring procedures and standards guidelines based on changes to policies, processes, systems, or other measures
Handle escalated calls, as needed
Approve timecards biweekly; manage and correct timesheet errors
Complete monthly one-to-one coaching with all assigned associates
Set annual goals, complete monthly scorecards, and write/administer annual performance evaluations for each member of the team. Working with the Call Center Manager, determine amounts for annual increases and bonuses, if applicable, and administer reviews to associates
Perform needs analysis and identify learning opportunities that meet the call center’s needs
Maintain a comprehensive working knowledge of all policies, procedures, and plan benefits for all operations
During periods of excessive call volume, assist by taking inbound calls, emails, and assisting the CS team with researching inquiries
Develop job aides, incentive systems, and other tools to continually elevate the overall quality of customer interactions
Performs all other duties as assigned by management
This position is a hybrid local remote position. Most days at home with some days at our Scottsdale, Arizona office

The starting pay for this role includes a base salary of $59,000 - $86,900. Hybrid remote.

Requirements:

High school diploma or equivalent required; bachelor’s degree preferred
Two or more years Call Center experience
Dental or medical experience preferred
One year of quality assurance and/or staff development in a customer service environment
Excellent written and verbal communication skills
Experience monitoring all types of customer contacts and providing feedback
Proficiency in Microsoft Word and Excel
Self-motivation, as well as the ability to work in a team environment
Ability to perform comfortably in a fast-paced, deadline-oriented work environment

About Us

Delta Dental of Arizona’s vision is simple: healthier lives for everyone. That’s why we’ve made it our mission to create a path to better health and wellness. We’re transforming from a single line insurance company to a multi-line health and wellness organization with a foundation that has awarded millions in grants to non-profits who care for our most vulnerable residents by offering dignity and hope.

Our employees enjoy competitive compensation and comprehensive benefits, including medical, dental, vision, 401(k), student loan assistance, six weeks of paid parental leave, volunteer PTO, and a culture that embraces collaboration, service, integrity, and inclusion. At about 150 employees, we cultivate a work community where all employees are known by name, and everyone’s contributions are visible, noticed, and celebrated.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Apply Now

Refine Your Search

administrative supervisor jobs in scottsdale, az

Customer Service Supervisor

Supervisor Health Information

Customer Support Supervisor, Escalations & QA

Senior Customer Relations Supervisor

Property Supervisor

Cash Management & Disbursement Supervisor

Practice Supervisor

Document Services Supervisor

911 Communications Supervisor

Preparedness Communications Supervisor

Production Supervisor

Patient Communication Center Supervisor-Baseline West

Information Technology Supervisor

Production Supervisor

Student Services Supervisor (Welcome Center and Contact Center)

Supervisor Volunteer Program Coordinator

Evening Janitorial Supervisor for Class A Office Buildings

HVAC Service Supervisor

Supervisor Maintenance

Nursing Supervisor RN - NOC Shift

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