Top 5803 Customer experience supervisor Jobs in Scottsdale Az

Customer Service Supervisor
Delta Dental of Arizona —Scottsdale, AZ
- $59,000 - $86,900 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Research
- Paid parental leave
- Health insurance
10d
Quality Assurance Supervisor
DoorDash USA —Tempe, AZ
- $72,000 - $105,900 a year
- Management
- Mid-level
- Mentoring
- Paid parental leave
- Health insurance
Quick Apply
3d
Manager, Customer Experience
Benepass —Chandler, AZ
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Organizational skills
- Commuter assistance
- Health insurance
Senior Customer Relations Supervisor
Ancestry.com —Scottsdale, AZ
- Full-time
- Background check
- Google Workspace
- Research
12d
Associate Manager, Customer Experience Partner Success
DoorDash USA —Phoenix, AZ
- $95,200 - $140,000 a year
- Writing skills
- Master's degree
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
3d
Production Supervisor
Johnson Controls —Gilbert, AZ
- $68,000 - $93,000 a year
- Full-time
- Mid-level
Customer Service Manager, Airport Customer Operations - Phoenix PHX
American Airlines —Phoenix, AZ
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
13d
Practice Supervisor
Valley Perinatal Services —Chandler, AZ
- $60,000 - $75,000 a year
- Full-time
- HIPAA
- Mid-level
- 3 years
Quick Apply
Manager, Workforce Operations
Whatnot —Phoenix, AZ
- $140,000 - $160,000 a year
- Full-time
- 6 years
- Mid-level
- SQL
- Paid parental leave
- Health insurance
6d
Associate Manufacturing Supervisor
Stryker —Chandler, AZ
- $77,700 - $129,500 a year
- Full-time
- Computer literacy
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
5d
Nurse Manager - Operating Room
Valleywise Health System —Phoenix, AZ
- $52.58 - $77.56 an hour
- Full-time
- 18 years or older
- Nursing
- Surgery
RN Triage Manager (Call Center)
VITAS Healthcare —Mesa, AZ
- Full-time
- Nursing
- RN License
- Research
- Disability insurance
- Health insurance
Quick Apply
Manager of Special Process
Gold Tech Industries —Tempe, AZ
- Full-time
- 3 years
- Supervising experience
- Math
- Health insurance
- Dental insurance
Quick Apply
12d
Lab Manager
Gold Tech Industries —Tempe, AZ
- Full-time
- 5 years
- Analysis skills
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
11d
Manager of Quality
Gold Tech Industries —Tempe, AZ
- Full-time
- Microsoft Excel
- Supervising experience
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
12d
Nurse Manager - ED
Valleywise Health System —Phoenix, AZ
- $52.58 - $77.56 an hour
- Full-time
- Nursing
- RN License
- PALS Certification
Quick Apply
13d
General Field Manager – Quality Communications AZ Spectrum & Cox Subcontractor Operations
Quality Communications Inc. —Phoenix, AZ
- $64,132.65 - $77,235.02 a year
- Full-time
- Clean driving record
- Construction site
- 5 years
- Health insurance
- Dental insurance
Quick Apply
14h
Senior Project Manager - Architecture
Candelaria Design Associates, LLC —Scottsdale, AZ
- Full-time
- AutoCAD
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Digital Marketing Client Success Manager
V Digital Services —Phoenix, AZ
- $50,000 - $65,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Remodeling Production Manager
TraVek Remodeling & Roofing —Scottsdale, AZ
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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customer experience supervisor jobs near scottsdale az

Customer Service Supervisor

Delta Dental of Arizona -
Scottsdale, AZ

Apply Now

Job Details

$59,000 - $86,900 a year
10 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Loan assistance

Qualifications

Microsoft Excel
Word embeddings
Research
High school diploma or GED
Productivity software

Full Job Description

Description:

Delta Dental of Arizona, the state’s #1 dental insurance company, is looking for a proactive, proven Customer Service Supervisor with experience in training and coaching experience to provide support to the Customer Service team and two years of call center experience.

About You

You have a passion for helping customers and developing people. You’re a natural leader in helping others in a genuine and supportive way. You like to find answers to problems and innovations in workflows. You realize how you get there is just as important as getting there when it comes to your team. It’s just more fun to win as a team.

Your adaptability and creative problem-solving talents make you the go-to person in a pinch. The customer experience is paramount, and you know the balance between efficiency and spending the time to get the right answer. You feel great about all you’ve accomplished, but you’re ready for the next challenge.

Sound like you? Keep reading, we’d love to tell you more!

Essential Duties

Interview, hire, and train all new hires, ensuring training materials are updated between courses
Work closely with subject matter experts to develop, coordinate, and deliver a formal training and mentorship program to ensure a smooth transition from the learning environment to daily production environment
Supervise a team of call center agents
Conduct quality review audits of the assigned Customer Service Representatives. Observe performance, techniques, adherence to policies/procedures, and application of guidelines
Provide coaching, advice, and guidance based on audit findings, and deliver regular performance feedback to the customer service representatives
Identify adverse performance patterns. Collaborate with the Customer Service Manager to achieve and maintain quality assurance standards and service level agreements. Maintain responsibility for counseling agents failing to meet standards
Analyze quality assurance data to identify trends, report findings, and suggest improvement recommendations; integrate approved changes into training materials and share with current call center agents. Proactively identify knowledge gaps following the implementation of any major change
Develop and revise quality monitoring procedures and standards guidelines based on changes to policies, processes, systems, or other measures
Handle escalated calls, as needed
Approve timecards biweekly; manage and correct timesheet errors
Complete monthly one-to-one coaching with all assigned associates
Set annual goals, complete monthly scorecards, and write/administer annual performance evaluations for each member of the team. Working with the Call Center Manager, determine amounts for annual increases and bonuses, if applicable, and administer reviews to associates
Perform needs analysis and identify learning opportunities that meet the call center’s needs
Maintain a comprehensive working knowledge of all policies, procedures, and plan benefits for all operations
During periods of excessive call volume, assist by taking inbound calls, emails, and assisting the CS team with researching inquiries
Develop job aides, incentive systems, and other tools to continually elevate the overall quality of customer interactions
Performs all other duties as assigned by management
This position is a hybrid local remote position. Most days at home with some days at our Scottsdale, Arizona office

The starting pay for this role includes a base salary of $59,000 - $86,900. Hybrid remote.

Requirements:

High school diploma or equivalent required; bachelor’s degree preferred
Two or more years Call Center experience
Dental or medical experience preferred
One year of quality assurance and/or staff development in a customer service environment
Excellent written and verbal communication skills
Experience monitoring all types of customer contacts and providing feedback
Proficiency in Microsoft Word and Excel
Self-motivation, as well as the ability to work in a team environment
Ability to perform comfortably in a fast-paced, deadline-oriented work environment

About Us

Delta Dental of Arizona’s vision is simple: healthier lives for everyone. That’s why we’ve made it our mission to create a path to better health and wellness. We’re transforming from a single line insurance company to a multi-line health and wellness organization with a foundation that has awarded millions in grants to non-profits who care for our most vulnerable residents by offering dignity and hope.

Our employees enjoy competitive compensation and comprehensive benefits, including medical, dental, vision, 401(k), student loan assistance, six weeks of paid parental leave, volunteer PTO, and a culture that embraces collaboration, service, integrity, and inclusion. At about 150 employees, we cultivate a work community where all employees are known by name, and everyone’s contributions are visible, noticed, and celebrated.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Apply Now

Refine Your Search

customer experience supervisor jobs in scottsdale az

Customer Service Supervisor

Quality Assurance Supervisor

Manager, Customer Experience

Senior Customer Relations Supervisor

Associate Manager, Customer Experience Partner Success

Production Supervisor

Customer Service Manager, Airport Customer Operations - Phoenix PHX

Practice Supervisor

Manager, Workforce Operations

Associate Manufacturing Supervisor

Nurse Manager - Operating Room

RN Triage Manager (Call Center)

Manager of Special Process

Lab Manager

Manager of Quality

Nurse Manager - ED

General Field Manager – Quality Communications AZ Spectrum & Cox Subcontractor Operations

Senior Project Manager - Architecture

Digital Marketing Client Success Manager

Remodeling Production Manager

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