Top 845 Customer success director Jobs in Scottsdale Az

Director - Customer Success Operations
Clear Demand —Phoenix, AZ
- $125,000 - $135,000 a year
- Full-time
- Remote
- 5 years
- SQL
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
HVAC-Technical Coach
RAINFOREST PLUMBING & AIR —Mesa, AZ
- $70,000 - $80,000 a year
- Full-time
- 6 years
- English
- Office
- Fuel card
- Health insurance
Quick Apply
9d
Sr. Director of Technology
Integrated Biometrics —Chandler, AZ
- $175,000 - $210,000 a year
- Full-time
- Computer Science
- Windows
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
3d
Regional Sales Director
Confidential —Arizona
- $140,000 - $160,000 a year
- Full-time
- Sales
- Marketing
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Manager of Quality
Gold Tech Industries —Tempe, AZ
- Full-time
- Microsoft Excel
- Supervising experience
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
2d
National Account Manager-Kidlink Treatment Services
UHS - Nashville Regional Office —Phoenix, AZ
- $80,000 - $105,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
23h
Marketing Director
Lavender Lane Assisted Living —Mesa, AZ
- $60,000 - $65,000 a year
- Full-time
- Hospitality
- Clean driving record
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Sr. Heavy Construction Business Development Manager
STARR Solutions LLC —Arizona
- From $100,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Travel reimbursement
- Relocation assistance
Quick Apply
Sales Representative
Prizm Pest Control —Mesa, AZ
- $1,000 - $3,000 a month
- Temporary
- Ability to walk for extended periods
- Residential
- High school diploma or GED
- Relocation assistance
- Professional development assistance
Quick Apply
Studio General Manager
Reset Mind & Body - Paradise Valley —Phoenix, AZ
- $44,000 - $65,000 a year
- Full-time
- CRM software
- Background check
- Sales
- Paid training
- Paid time off
Quick Apply
Pharmacy Manager
Soleo Health Inc —Tempe, AZ
- Full-time
- Microsoft Outlook
- Customer service
- Senior level
- Health savings account
- Disability insurance
Quick Apply
14d
Project Engineer
GRAYWOLF INTEGRATED CONSTRUCTION COMPANY —Mesa, AZ
- Microsoft Excel
- Microsoft Outlook
- Construction site
Quick Apply
Regional Operations Director
Confidential —Phoenix, AZ
- $110,000 a year
- Extended hours
- Microsoft Excel
- Up to 50% travel
- Customer service
- Health insurance
- Dental insurance
Quick Apply
4d
Key Account Manager - West
PROMOTION IN MOTION INC —Mesa, AZ
- $95,000 - $120,000 a year
- Extended hours
- Microsoft Word
- Microsoft Excel
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
8d
Director of Investment Marketing
Rise48 Equity- Arizona —Scottsdale, AZ
- $140,000 - $175,000 a year
- Full-time
- Background check
- Office
- US work authorization
Quick Apply
7d
Strategic Initiatives Project Lead
A1 Garage Door Service —Phoenix, AZ
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
1d
Senior Director, Client Services
Kim Komando MultiMedia —Phoenix, AZ
- $85,000 - $96,000 a year
- Full-time
- Office
- Accounting
- In-person
- Health insurance
- Dental insurance
Quick Apply
1d
Key Account Manager - West
PROMOTION IN MOTION INC —Tempe, AZ
- $95,000 - $120,000 a year
- Extended hours
- Microsoft Word
- Microsoft Excel
- Up to 50% travel
- Health insurance
- Dental insurance
Quick Apply
8d
AREA MANAGER II - (Phoenix, AZ)
MURATA MACHINERY USA INC —Phoenix, AZ
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Excel
Quick Apply
Director of Sales
Hilton Garden Inn Phoenix Airport —Phoenix, AZ
- Full-time
- Ability to walk for extended periods
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13h

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customer success director jobs near scottsdale az

Director - Customer Success Operations

Clear Demand -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$125,000 - $135,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
401(k) 10% Match
Vision insurance
Life insurance

Qualifications

Data Integration (Data management)
Operations coordination
Managing clients in a customer support role
Customer relationship management
Customer support ticket management
SaaS
Cross-functional collaboration
Cross-functional team management
Project stakeholder communication
Cross-functional communication

Full Job Description

Job Summary:

We’re looking for a highly organized, operationally minded leader to step into the Director, Customer Success Operations role. This is a newly created position at the intersection of Customer Success, data and issue management, and internal process excellence. You will serve as the connective tissue across our CS, Strategy, and internal support functions — ensuring issues get resolved, data stays healthy, and our team scales with consistency and repeatability.

Key Responsibilities:

Issue Management: Serve as the primary owner for tracking, consolidating, and seeking to resolve ongoing customer and platform issues. Consolidate issues across CSMs and stakeholders, prioritize by impact, chase down resolutions across internal teams, and drive closure.
Data Management: Partner closely with data engineering team on all aspects of our ETL pipeline — identifying challenges, surfacing errors, coordinating fixes, and ensuring data integrity across customer environments.
Standardization & Scalability: Own the development and ongoing maintenance of internal operational assets including: CS playbooks, onboarding guides, inventorying blockers, RFP answer libraries, dashboard templates, and the platform end user guide. Continuously refine to reflect current product and process.
Cross-Functional Coordination: Act as a hub between Customer Success, Strategy, and support functions. Facilitate clear communication, set expectations, and ensure internal commitments are met. Reduce noise for CSMs so they can stay customer-facing.
Process Improvement: Identify gaps and inefficiencies in CS workflows, tooling, and reporting. Propose and implement improvements that increase team productivity and reduce time-to-resolution on both customer issues and internal blockers.
Tooling & Reporting: Maintain and evolve CS operational tooling (CRM hygiene, ticketing, dashboards). Build and deliver regular reporting on issue volumes, resolution times, data health, and operational metrics.

Key Performance Indicators (KPIs):

Issue Resolution Time: Average time from issue identification to resolution across all active customer escalations.
Incident Rate: Reduction in total number of incidents across all active customer escalations over time.
Data Accuracy & Reduction In Uptime Inconsistencies: Percentage of ETL pipelines running cleanly; reduction in data-related escalations over time.
Playbook & Asset Coverage: Percentage of CS workflows documented and maintained with current, usable materials.
Internal SLA Adherence: On-time delivery on cross-functional commitments (engineering response, data fixes, onboarding assets).
CSM Efficiency: Reduction in time CSMs spend on non-customer-facing operational tasks.

Required Skills & Qualifications:

5+ years of experience in CSM, CS Operations, or a closely related function within a SaaS or data-intensive environment.
Demonstrated ability to manage complex issue queues, track resolutions, and hold cross-functional stakeholders accountable.
Strong operational instincts — you build systems, not just solve one-off problems.
Comfort working with data and ETL concepts; ability to coordinate with technical teams and translate between business and engineering.
Excellent written and verbal communication; able to synthesize complexity into clear status updates and action items.
Experience building and maintaining documentation, playbooks, or knowledge management systems.
Bachelor’s degree in Business, Operations, Information Systems, or a related field preferred.

Preferred Skills:

Experience in retail tech, pricing software, or grocery/CPG-adjacent industries.
Familiarity with SQL or BI tooling (Looker, Tableau, or similar) for data validation and reporting.
Prior experience in a PE-backed or high-growth SaaS environment.
Experience working cross-functionally with multiple geographies or distributed engineering teams.

Benefits:

Comprehensive medical, dental, and vision and life insurance coverage.
Short and long term disability insurance and 401K
Additional compensation of 10% bonus will be provided.

Quick Apply

Refine Your Search

customer success director jobs in scottsdale az

Director - Customer Success Operations

HVAC-Technical Coach

Sr. Director of Technology

Regional Sales Director

Manager of Quality

National Account Manager-Kidlink Treatment Services

Marketing Director

Sr. Heavy Construction Business Development Manager

Sales Representative

Studio General Manager

Pharmacy Manager

Project Engineer

Regional Operations Director

Key Account Manager - West

Director of Investment Marketing

Strategic Initiatives Project Lead

Senior Director, Client Services

Key Account Manager - West

AREA MANAGER II - (Phoenix, AZ)

Director of Sales

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