Top 6 Help desk technician Jobs in Scranton, Pa

Help Desk Technician (Contract)
The Black Tux —Jenkins Township, PA
- $30 - $35 an hour
- Weekends as needed
- Windows
- US work authorization
- Entry level
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End User Svcs Sr Technician
General Dynamics Ordnance & Tactical Systems —Scranton, PA
- Full-time
- Computer literacy
- Mid-level
- Associate's degree
- Health insurance
9d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Scranton, PA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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End User Svcs Sr Technician
General Dynamics Ordnance & Tactical Systems —Scranton, PA
Job Summary: Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes) | Answers…
9d
Help Desk Technician (Contract)
The Black Tux —Jenkins Township, PA
Triage and tackle requests in our help desk queue for end user, enterprise and warehouse systems and hardware. Day Shift role, 7am - 4pm EST.
$30 - $35 an hour
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
1d

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Help Desk Technician (Contract)

The Black Tux -
Jenkins Township, PA

Quick Apply

Job Details

Full-time | Contract
$30 - $35 an hour

Qualifications

Employee onboarding
Network troubleshooting
Mobile device support
Account troubleshooting
Triage
iOS
Peripheral setup
Equipment troubleshooting
Windows
Android
Internal employee customer service
Computer hardware
Desktop (troubleshooting support)
Hardware configuration
macOS administration
macOS
Onboarding process management
Peripheral hardware support
Entry level
Mobile devices

Full Job Description

Who we are

About The Black Tux

We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About the team

In this role, you’d be joining the Information Technology team. The team’s mission is integral for End User, Enterprise and Warehouse Systems support, ensuring our staff have the best support, tools and access to perform their role seamlessly.

What you’ll do

As our Helpdesk Technician supporting our AVP Warehouse, you'll be the go-to technical resource for our warehouse staff while also contributing to IT support across the broader organization. You'll troubleshoot and resolve issues ranging from hardware and software problems to account access and network connectivity—ensuring our teams have the tools they need to keep operations running smoothly. Beyond day-to-day support, you'll own the complete employee technology lifecycle, from configuring equipment and conducting onboarding sessions to managing offboarding and asset recovery. This role is ideal for someone who thrives on solving problems, enjoys working directly with people, and takes pride in delivering reliable, hands-on support in a fast-paced environment.

Responsibilities

Triage and tackle requests in our help desk queue for end user, enterprise and warehouse systems and hardware
Provide a range of technical support across various operating systems as well as the related hardware (including portables, desktops, and peripherals)
Provide general account support, service outage support and basic network support for the AVP Warehouse location and staff
Oversee complete employee lifecycle (on/off-boarding) which includes conducting onboarding sessions, IT equipment configuration/reset, desk setup, and account handoff
Act as a resource for best practices regarding hardware and application usage

Who You Are

1+ years of IT support or related enterprise help desk experience preferred
Windows & macOS operating system and hardware administrative support experience preferred
Skilled abilities within hardware support and configuration of iOS and Android Devices preferred
General fluency with hardware configuration, troubleshooting, and support
Proven self starter with an ability to work alone or in groups
Amazing ability to communicate effectively as the helpdesk technical resource
Has a people centric mindset; is a guru at all things problem solving and interpersonal relationships
Day Shift role, 7am - 4pm EST
Availability to shift schedule as business demands require
Availability to be on-call on weekends and holidays
Must be able to lift 30+ lbs

The base salary range for this position will be $30-35/hr. Compensation may vary based on the candidate’s skills, qualifications, and location. The Black Tux defines compensation plans using market data aligned with comparable companies at a similar stage and size as ours.

Diversity, Equity, Inclusion and Belonging

We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all.

The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.

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help desk technician jobs in scranton, pa

Help Desk Technician (Contract)

End User Svcs Sr Technician

Now Hiring IT and Telecom Field Technicians

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