Company Description: Haeger Orthodontics is a fast-growing, premier, multilocation orthodontics practice, well known for providing exceptional orthodontic care and a premium patient experience. Founded in 1990 and led by Dr. Robert Haeger, the office has established itself as the leading ortho provider for the Kent and Maple Valley regions through a laser focus on individualized care and elite outcomes, achieved as fast as possible and looking exactly as patients dream of. Now a team of over 15 people, Haeger Orthodontics is continuing to grow through an especially analytical approach and a technological push to modernize oral care.
Role Description: The Practice Manager (PM) will manage a wide variety of operations projects and oversee daily office activities, spanning performance analytics, marketing, finance, patient care, and hiring. The PM will also be involved in managing the staff. This is not a standard role, either within or outside the oral care industry. Accordingly, prior experience in any form of dentistry is not expected or necessary. Instead, you could have anything from an engineering to a business to a writing background. What’s more important is that you have experience managing people, can demonstrate that you’ve previously managed projects from initiation to completion, and are extremely organized. The PM will be an extension of Dr. Haeger, effectively parts chief of staff, operations director, office manager, project manager, and people leader.
A note from Dr. Haeger… “How many jobs out there are dedicated to helping people smile? Puns aside, giving people confidence in their smiles is an amazing feeling and the reason why I love what I do. Having straight teeth carries benefits well beyond comfort and health – it also delivers confidence and presence. What we do literally transforms people and their lives.”
Responsibilities:
- Oversee the business’ performance across a set of non-clinical KPIs, which includes generating performance reports, analyzing the data, and leading projects to improve production and profitability
- Work closely with a partner company to oversee all goals, employee management, and practice growth
- Work with a marketing consultant and internal team to implement an annual marketing plan that builds brand awareness and expands the business through a variety of channels (web, social media, patient referrals, dentist referrals, etc.), then analyze the effectiveness of each campaign and evaluate ROI
- Effectively manage and build team chemistry within the front office team (which handles non-clinical aspects of the business, including patient management and scheduling, treatment coordination, marketing, and finance)
- Manage office operating protocols and standards
- Supervise certain financial aspects of the business handled by the financial coordinators, including patient contracts, insurance processing, payment delinquencies, and accounts receivable
- Coordinate vendor relationships and ordering, ranging from orthodontic supplies purchasing to obtaining and managing tech systems and software from our IT support company
Qualifications and Skills:
Education and Experience
- Bachelor’s degree or higher from an accredited institution
- General understanding of business, operations, efficiency, and profitability
- 5+ years of experience managing 5+ people simultaneously
- Demonstrated career progression in prior roles at the same company
- Demonstrated project management background, from initiation of projects to measured outcomes
Capabilities
- Superior written and oral communication skills
- Executive presence – professionalism, emotional control and resilience, a listener and a contributor
- Intellectual curiosity
- Highly organized
- Can motivate, influence, and coach teams to success without compromising chemistry
- Self-starter and independent worker
- Task-switching across a handful of projects and tasks each day
- Proficiency with Microsoft Excel and experience using LLMs and/or Gen AI tools
This role is right for you if you are…
- … looking for a role that you would ideally stay in for 5+ years. There is no upward mobility in this role as the only position above you will be the doctor.
- … seeking steadiness and predictability. You won’t work more than 40 hours a week or on a weekend, but it’s a busy 40 hours and starts earlier in the morning than most jobs that pay $100k+.
- … nimble. You can succeed whether you’re managing people, digging into Excel analytics, or running a multi-faceted operations project.
- … comfortable not working close to Seattle’s urban center. Our office is not an easy commute from the heart of downtown Seattle or further north.
- … a problem-solver. Identifying an issue, fixing it, and crossing it off your to do list excites you. When you see something that could work better, looks wrong, or isn’t up to the office’s standards, you ask questions, figure out “the why,” and solve the problem without being told to.
- … Type-A and love structure. You can’t exist without organization. The breadth of this role is broad; you’ll have at least several things to focus on and switch between during any given day, making structure and organization the easiest path to success.
- … willing to take on projects that might be “beneath you.” You’ll work on a variety of interesting and complex projects, but occasionally there are less glamorous tasks too.
- … a self-starter. You won’t have someone looking over your shoulder or holding you accountable on a day-to-day basis. Instead, it’s up to you to deliver on each of your responsibilities as expected and planned.
- Understand and implement the traits of an Impact Player: Do the job that is needed; Step up, step back; Take projects over the finish line; Ask and adjust; Make work light by managing up
This role is not right for you if…
- … you expect to do the same thing every day.
- … you prefer to just go through the motions.
- … the idea of managing people makes you shudder.
- … you’re allergic to Excel spreadsheets.
- … starting the workday at 6:30 a.m. is a problem.
- … you do not like interacting with patients.
- … you are not good at holding people accountable.
Benefits:
- 401(k) and 401(k) matching
- Health insurance with HSA and FSA options
- Dental insurance
- Vision insurance
- Employee discount on orthodontic care
- PTO, sick day allocation, and office closures around some holidays
- Parental leave
- Retirement plan
Job Type: Full-time
Pay: $90,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Family leave
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
