POSITION SUMMARY
This role serves Washington State residents by providing care coordination, case management, resource navigation, and referral services to address Health-Related Social Needs (HRSN), regardless of Medicaid eligibility. Grounded in Community Health Worker (CHW) and peer-support principles, the position performs Community Health Worker, Care Coordinator, and Navigator functions to help individuals access healthcare, social services, and community resources. This role is based in King and Snohomish Counties, Washington, and is primarily remote and community-based, requiring regular travel throughout the service area to support outreach, engagement, and community partnership activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Provide unbiased access, services and supports to help people meet their Social Driversof Health (SDoH) and Health Related Social Needs (HRSN) in culturally relevant and appropriate ways to help people achieve the health outcomes that they desire for themselves, while improving access to and engagement with the healthcare system.
· Work collaboratively with Project Access Northwest staff and stakeholders to create and deliver against an outreach plan that identifies key populations and how to address their SDoH and HRS needs.
· Provide comprehensive care coordination / case management to serve participants in at least the following ways:
a. Engage-outreach and engagement, education, and information sharing;
b. Assess-screening for HRSNs; Support goal setting, care planning and client coaching; and connect clients to systems navigation and connections to HRSN resources.
· Knowledge of and ability to navigate the healthcare, social services systems and problems specific to King and Snohomish Counties, to ensure clients receive the services they need.
· Actively engage in community outreach and in-person networking events, public speaking engagements, health fairs, and tabling events to maintain a consistent flow of clients referred to the Community Hubs that we partner with.
· Develop and maintain positive client relations while thoroughly documenting inquiry outcomes for accurate tracking and analysis.
· Ability to analyze data for accuracy and enter it into the Community Information Exchange (CIE) platform, to ensure a three-business day turnaround.
· Coordinate with various organizations throughout King and Snohomish Counties to ensure client requests and questions are handled appropriately and in a timely manner.
· Ability to multi-task, maintain workloads efficiently, and prioritize assignments appropriately.
· Stay apprised of and maintain proficiency on all policies, guidelines and system functionalities.
· Participate in meetings and training sessions in a positive, professional and open-minded manner.
· Perform research on unclear items through use of available resources and provide options and solutions, when applicable.
· Maintain open and frequent communication in a professional manner, following proper channels.
· Project a professional demeanor and exude confidence while communicating clearly both written and verbally while applying established core values.
· Appropriately document processes and system enhancements to facilitate training of individuals in a similar role.
· Maintain strict confidentiality of client information.
· Frequent travel throughout King and Snohomish Counties in Washington is required.
QUALIFICATIONS AND REQUIREMENTS
Education and/or Experience
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Health-related bachelor's degree preferred, or two (2) years of healthcare, care coordination, community outreach, case management, navigation, or related experience.
· Customer-facing service experience preferred.
· Case management, community outreach, and health education experience preferred.
· Health insurance, medical, or dental industry experience preferred.
· Candidates with lived experience related to the populations served are strongly encouraged to apply.
Communication Skills
Ability to read and comprehend instructions and write basic correspondence. Strong verbal and written communication skills required. Ability to enter data with a high degree of accuracy. Ability to communicate effectively and professionally with clients, community partners, providers, and colleagues. Bilingual candidates with fluency in English and another language or languages are strongly encouraged to apply.
Reasoning and/or Critical Thinking Ability
Work situations require consideration and interpretation of circumstances or information to choose the most effective response. Solutions may be technical, yet relatively straightforward and well-defined once problems are understood.
Computer Skills
Must be able to use and understand Microsoft Office programs (Word, Excel, Outlook, and Visio) and Office suite. Experience with electronic medical records (EMRs), electronic health records (EHRs), or care coordination platforms (TrackVia preferred) is helpful.
Professional Competencies
· Detail-oriented with strong follow-through and documentation practices.
· Ability to prioritize work, manage multiple responsibilities, and meet established goals.
· Commitment to continuous learning and professional development.
· Ability to work independently and collaboratively in a fast-paced environment.
Licenses or Certificates
Medical terminology preferred. Community Health Worker training preferred.
Valid Washington State Driver’s License, reliable automobile transportation and current automobile insurance is required.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires regular standing, walking, sitting, bending, reaching, and use of hands and arms. The employee may be required to transport, lift, carry, and set up outreach and event materials, displays, tables, tents, and other equipment weighing up to 50 pounds. The role frequently involves standing for extended periods while staffing community events, health fairs, outreach activities, and public engagement opportunities. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- This is a hybrid position combining remote work, in-office work, and community outreach activities.
- Regular travel throughout King and Snohomish Counties is required to participate in health fairs, community events, public outreach activities, networking opportunities, and partner organization engagements.
- Regular attendance at and support of community events, including event setup, staffing, and breakdown, is required.
- Attendance at Project Access Northwest events, including Strike Down Barriers to Healthcare, the Seattle/King County Clinic, and other organizational activities, is required as assigned.
The expected hiring range for this role is $54,000-$56,150 annually. Benefits include generous accrued Paid Time off (PTO), 10 paid holidays, subsidized medical, dental and vision benefits, hybrid and remote work (dependent on position and department need/timing), 403(b) with employer match after first year of service, short- and long-term disability, life insurance, employee assistance programs, milage reimbursement and more!
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Project Access Northwest believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company.
Project Access Northwest is an equal opportunity employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics.
Project Access Northwest is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us at [email protected]
Job Type: Full-time
Pay: $54,000.00 - $56,150.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Please indicate any languages, in addition to English, in which you are fluent.
- This role requires regular travel throughout King and Snohomish Counties. Do you have reliable transportation and the ability to travel to community locations as needed?
- Candidates with lived experience related to the populations served are strongly encouraged to apply. If you feel comfortable, please describe any relevant lived experience that may contribute to your effectiveness in this role.
- Please describe any experience you have using electronic medical records (EMRs), electronic health records (EHRs), or care coordination platforms. Include the names of the systems you have used (e.g., TrackVia, Epic, Cerner, Athenahealth) and briefly explain your level of proficiency.
Education:
Experience:
- Case management: 1 year (Required)
- healthcare related work: 2 years (Preferred)
- customer-facing service : 1 year (Preferred)
Work Location: Hybrid remote in Seattle, WA 98122
