Top 13069 Product support Jobs in Seattle, Wa

Product Support Analyst
Long Tail Health Solutions Inc. —Kirkland, WA
- Full-time
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
Quick Apply
20h
Victron Energy Technical Product Sales & Support
Blue Marine Power LLC —Seattle, WA
- $33.65 - $43.27 an hour
- Full-time
- Research
- Mid-level
- Electrical Engineering
- Free parking
- Paid holidays
Product Support Specialist
Sinclair Broadcast Group —Seattle, WA
- $30.28 - $37.50 an hour
- Full-time
- Mid-level
- Analysis skills
- JavaScript
- Employee stock purchase plan
- Paid holidays
Technical Product Associate, Lifecycle
Sleep Doctor —Seattle, WA
- $45 - $55 an hour
- Contract
- Remote
- Data analysis skills
- Mid-level
- SQL
Quick Apply
Associate Customer Account - Remote/NE Region
Nestlé USA —Seattle, WA
- $58,000 - $85,000 a year
- Remote
- Data analysis skills
- Research
- Mid-level
- Health insurance
- 401(k) matching
6d
Customer Account Manager (Remote opportunity)
Nestlé USA —Seattle, WA
- $120,000 - $160,000 a year
- Remote
- Bachelor's degree
- Contracts
- Senior level
- Health insurance
- 401(k) matching
Apparel Designer
Coutura LLC dba Luly Yang Design Group —Kirkland, WA
- $90,000 - $105,000 a year
- Email
- Bachelor's degree
- In-person
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Design Engineer
Pacific Aero Tech, LLC —Kent, WA
- $85,000 - $115,000 a year
- Full-time
- Engineering
- 3 years
- Assembly
- Health savings account
- Health insurance
Quick Apply
Bicycle Service Lead
Ridepanda —Seattle, WA
- $28 - $29 an hour
- Full-time
- Mechanic experience
- Mid-level
- Assembly
- Health insurance
- Dental insurance
Quick Apply
Litigation Associate - Medical Malpractice Defense
Bennett, Bigelow & Leedom, P.s. —Seattle, WA
- $135,000 - $155,000 a year
- Email
- Hybrid work
- Customer service
- Writing skills
- Mid-level
- Free parking
- Profit sharing
Quick Apply
8d
Print-on-Demand Production Lead
OCEANCLOUD —Kent, WA
- $23 - $27 an hour
- Full-time
- Mid-level
- Business development
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Licensed Massage Therapist
Willows Lodge —Woodinville, WA
- $43 - $82 an hour
- Part-time
- CPR Certification
- BLS Certification
- Hotel
- Paid training
- Health insurance
Quick Apply
Clinical Research Coordinator Nurse RN
Curiex —Renton, WA
- $40 - $47 an hour
- Temporary
- Nursing
- Blood sampling
- RN License
- 401(k)
- Tuition reimbursement
Quick Apply
Project Engineer-Landscape Construction
Nussbaum Group —Redmond, WA
- $65,000 - $80,000 a year
- Email
- Background check
- Microsoft Excel
- Customer service
- Health savings account
- Paid holidays
Quick Apply
Fire Sprinkler Technician
Summit Fire & Security —Milton, WA
- $45 - $60 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Paid holidays
- Disability insurance
Entry-Level Environmental Consultant
Ross Strategic —Seattle, WA
- $65,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Bachelor of Science
- SQL
- Paid holidays
- Disability insurance
13d
Licensed Veterinary Technician - Surgery Lead
Veterinary Specialty Center Seattle —Lynnwood, WA
- $30 - $40 an hour
- Full-time
- Mid-level
- Surgery
- Children
- Continuing education credits
- Health savings account
Quick Apply
Licensed Veterinary Technician-Emergency
Pilchuck Veterinary Hospital —Snohomish, WA
- $28 - $36 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Surgery
- Continuing education credits
- Health savings account
Quick Apply
Field Clinical Specialist, Seattle WA, TMTT
Edwards Lifesciences —Seattle, WA
- $124,000 - $149,000 a year
- Full-time
- Nursing
- Clean driving record
- Driver's License
Quality Technician
Art Brass Aerospace Finishing, Inc —Seattle, WA
- $22 - $24 an hour
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for product support in seattle, wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

product support jobs near seattle, wa

Product Support Analyst

Long Tail Health Solutions Inc.
Kirkland, WA

Quick Apply

Job Details

Full-time
20 hours ago

Qualifications

Customer communication

Full Job Description

About Long Tail Health Solutions Inc.

Long Tail Health Solutions is a provider advocate, delivering a suite of technology-enabled services which discover and operationalize payer rules and behaviors to improve the visibility, execution, and outcomes of utilization review, case management, and revenue cycle functions.

Our mission is to optimize the financial performance and work-lives of healthcare providers by eliminating administrative waste with modern technology applied to long tail problems.

The Product Support Analyst owns the front line of customer support, managing incoming service tickets for AppealAssist and CareAssist. This role is the first point of contact for customer issues — triaging, resolving, and escalating tickets accurately and quickly — and will grow alongside the support function as it matures under the Director of Product Support.

Education and Experience

Required: Bachelor's degree preferred, or equivalent relevant work experience.
Preferred: Experience in a customer support or help desk role, ideally in SaaS or healthcare technology.
1-3 years of customer support experience.

Knowledge

Familiarity with support ticketing systems and basic troubleshooting workflows.
Working understanding of healthcare operations (utilization review, denials/appeals) sufficient to understand customer context, or willingness to learn quickly.
Basic understanding of SaaS application support — log review, reproducing issues, distinguishing user error from product bugs.

Skills

Strong written communication skills for clear, professional ticket responses.
Solid troubleshooting and problem-solving skills to resolve straightforward issues independently.
Good judgment on when to escalate versus resolve directly.
Organized and able to manage a ticket queue under time pressure.
Empathetic, customer-first communication style, especially given customers are healthcare staff working in time-sensitive environments.

Primary Job Duties
The essential functions include, but are not limited to the following:

Ticket Triage: Monitor and triage incoming support tickets, prioritizing based on severity and customer impact.
Issue Resolution: Resolve straightforward customer issues directly and document steps taken for consistency and future reference.
Escalation: Escalate complex or product-related issues to the Director of Product Support or relevant product manager with clear reproduction steps and context.
Documentation: Maintain accurate ticket records and contribute to a growing internal knowledge base of common issues and resolutions.
Customer Communication: Provide timely, clear updates to customers throughout the lifecycle of their ticket.
Trend Reporting: Flag recurring issues or patterns to the Director of Product Support to inform process or product improvements.

Quick Apply

Refine Your Search

product support jobs in seattle, wa

Product Support Analyst

Victron Energy Technical Product Sales & Support

Product Support Specialist

Technical Product Associate, Lifecycle

Associate Customer Account - Remote/NE Region

Customer Account Manager (Remote opportunity)

Apparel Designer

Design Engineer

Bicycle Service Lead

Litigation Associate - Medical Malpractice Defense

Print-on-Demand Production Lead

Licensed Massage Therapist

Clinical Research Coordinator Nurse RN

Project Engineer-Landscape Construction

Fire Sprinkler Technician

Entry-Level Environmental Consultant

Licensed Veterinary Technician - Surgery Lead

Licensed Veterinary Technician-Emergency

Field Clinical Specialist, Seattle WA, TMTT

Quality Technician

I want to receive the latest job alert for product support in seattle, wa

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected