Top 32 Reservation agent Jobs in Sedona, Az

Guest Service Agent
Mountain Modern Sedona —Sedona, AZ
- Full-time
- Inventory management
- English
- Hotel
Quick Apply
5d
Residence Inn by Marriott Sedona - Front Office Supervisor
Sunridge Hotel Group —Sedona, AZ
- $22 - $24 an hour
- Weekends as needed
- Sales
- Mid-level
- Residential
- Health savings account
- Health insurance
Quick Apply
Business Operations Coordinator
Travel + Leisure Co. —Sedona, AZ
- Email
- Microsoft Outlook
- Computer literacy
- Administrative experience
- Wellness program
- Paid holidays
Quick Apply
Front Desk Agent
Capital Vacations —Sedona, AZ
- Weekends as needed
- Communication skills
- Entry level
Quick Apply
Courtyard by Marriott Sedona - Front Office Supervisor
Sunridge Hotel Group —Sedona, AZ
- $22 - $24 an hour
- Weekends as needed
- Sales
- Mid-level
- Residential
- Health savings account
- Health insurance
Quick Apply
LAuberge De Sedona Resorts and Spa - Front Desk Agent
Evolution Hospitality —Sedona, AZ
- Full-time
- High school diploma or GED
- Entry level
- Resort
- AD&D insurance
- Disability insurance
6d
Front Desk Agent
Embassy Suites Flagstaff —Flagstaff, AZ
- $18.35 - $18.85 an hour
- Part-time
- Writing skills
- Hotel
- Computer skills
- Health savings account
- Health insurance
Quick Apply
Guest Service Agent
AIDEN by BEST WESTERN —Flagstaff, AZ
- From $18.35 a year
- Part-time
- Bar
- Hotel
- In-person
- Health insurance
- Dental insurance
Quick Apply
Sales Reception Coordinator - Full Time
Hilton Grand Vacations —Sedona, AZ
- $17.00 - $17.75 an hour
- Full-time
- Entry level
- Kitchen
- Paid training
- Paid parental leave
Quick Apply
Front Desk Agent
Woodlands Flagstaff M6 Llc —Flagstaff, AZ
- $17 - $18 an hour
- Full-time
- Computer literacy
- Hotel
- Computer skills
- Opportunities for advancement
Quick Apply
Overnight Front Desk Agent Part Time
The Tavern Hotel —Cottonwood, AZ
- From $19 an hour
- Part-time
- Hotel
- US work authorization
- Computer skills
Quick Apply
1d
Pharmacist
US Indian Health Service —Camp Verde, AZ
- $127,590 - $175,945 a year
- Part-time
- Background check
- Hospital
- Pass drug screening
- Loan repayment program

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Customer Service Agent, Cross Functional (Part-Time)
Piedmont Airlines, Inc. —Flagstaff, AZ
Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required.
$18.35 an hour
Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Flagstaff, AZ
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products,…
$19.85 an hour
6d

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Group Air Agent - Dedicated
ADTRAV Travel Management —Columbus, OH
Document all information in the CRM and other tools as required. Utilize various applications, including GDS, online booking tools, and various internal…
$25 - $26 an hour
Quick Apply
Front Desk Agent
Lexington Hotel Group —Columbus, OH
Answers incoming telephone calls professionally, following the hotel and/or brand expectations regarding phone etiquette. Including but not limited to:
$17 - $18 an hour
Quick Apply
5d

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reservation agent jobs near sedona, az

Guest Service Agent

Mountain Modern Sedona -
Sedona, AZ

Quick Apply

Job Details

Full-time
5 days ago

Qualifications

Customer communication
Customer relationship building
Client inquiry handling
English
De-escalation techniques
Conflict de-escalation
Math
Customer engagement
Computer skills
Receptionist experience within hospitality industry
Hotel and accommodations guest complaints handling
Cross-functional collaboration

Full Job Description

Description:

ABOUT US

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW

As a Front Desk/Guest Services Agent, you are responsible for participating in all aspects of the Front Desk operations and providing excellent customer service. You must maintain high standards in all aspects of internal and external service and embrace the Crystal Creek Hospitality service culture. You will work with the Front Desk, Concierge and Guest Experience teams. You must ensure you maximize the guest experience by achieving all service standards, maintaining consistent quality of service, exceeding expectations and efficiently completing departmental objectives.

REPORTS TO

The Front Office Manger/Guest Services Manager

DIRECT REPORTS

None

KEY RELATIONSHIPS

Internal: All hotel employees; hotel leadership

External: Hotel guests, restaurant guests (where applicable), vendors and suppliers

ESSENTIAL JOB FUNCTIONS

Follow safety and emergency guidelines, policies and procedures
Prioritize and accurately complete essential functions, including but not limited to: reservations, check-ins, check-outs, upgrades, room moves, billing, cash and credit card transactions, operating the switchboard, coordinate delivery of guest requests, deliver safe deposit boxes, and guest follow-up
Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate. Promotes and administers Hotel Marketing programs, for arriving guests. Ensures guest knows location of room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest
Ensure all Crystal Creek Hospitality and Brand and service standards are met and adhered to.
Remain calm and alert, and resolve guest complaints within guidelines. Protect guest sentiment by representing and promoting the hotel and dealing positively with the public. Follow the L.E.A.R.N. model
Promptly answers the telephone and email inquiries from internal and external communication streams. Inputs messages into the computer and advises other associates of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested
Monitor guest accounts and room inventory
Ensure rooms and services are correctly accounted for within guest statement and assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment
Be proficient using Property Management Systems (OPERA) and other pertinent software as assigned (MGS & GXP)
Complete all assigned checklists and shift reports accurately
Complete all operations of lost and found, including inputting items into database, guest outreach, and shipping of guest items
Maintain a professional appearance and attitude at all times. Follow the dress code and uniform standards. Demonstrate positive body language and posture
Maintain house bank and operate cash register without error
Be educated and familiar with local and area recreational activities and services, dining, and cultural activities and attractions. Provide recommendations to guests
Be aligned with the culture, values, goals and human resource programs of the Crystal Creek Hospitality
Follow all best practices, policies and procedures for Front Desk Team
Maintain a clean, neat and organized workstation and lobby area
Complete miscellaneous tasks as assigned, assist in other departments when needed

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Requirements:

ESSENTIAL QUALIFICATIONS

Minimum of one-year front desk or customer service experience, preferable with OPERA systems
Strong background of customer service experience
Possess excellent computer, verbal and written communication skills
Proven track record resolving guest problems and expediting solutions
Understand daily hotel operations and systems
Must read, write and speak the English language effectively
Possess complex math skills
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
Ability to work independently, with little to no supervision, use time efficiently and multi-task
Be an active team player and ability to collaborate across teams

Quick Apply

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reservation agent jobs in sedona, az

Guest Service Agent

Residence Inn by Marriott Sedona - Front Office Supervisor

Business Operations Coordinator

Front Desk Agent

Courtyard by Marriott Sedona - Front Office Supervisor

LAuberge De Sedona Resorts and Spa - Front Desk Agent

Front Desk Agent

Guest Service Agent

Sales Reception Coordinator - Full Time

Front Desk Agent

Overnight Front Desk Agent Part Time

Pharmacist

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