Top 21 It manager Jobs in Selden Ny

Service Operations Manager( IT Background)
Express Employment —Hauppauge, NY
- $90,000 - $115,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Mentoring
- Opportunities for advancement
Quick Apply
IT Director
EMS Development Corporation —Yaphank, NY
- $165,000 - $190,000 a year
- Computer science
- Azure
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
Help Desk Manager
Upward Health —Hauppauge, NY
- $80,000 a year
- Mid-level
- Microsoft Office
- Mentoring
Quick Apply
IT Infrastructure Manager
Suffolk County Water Authority —Oakdale, NY
- $140,000 - $150,000 a year
- Full-time
- Azure
- Computer Science
- Office
IT Help Desk - Supervisor
LNK International, Inc. —Hauppauge, NY
- $80,000 - $105,000 a year
- Full-time
- Azure
- Research
- Mid-level
Quick Apply
Manager, Enterprise Applications (Remote)
North American Partners in Anesthesia —Melville, NY
- $123,000 - $169,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Health savings account
- AD&D insurance
1d
Senior IT Director
Data Device Corporation —Bohemia, NY
- $190,000 - $240,000 a year
- Full-time
- Senior level
- Leadership
- Communication skills
Quick Apply
Assistant Director of Campus Residences Information Systems
Stony Brook University —Stony Brook, NY
- $117,000 - $137,000 a year
- Online Application
- System design
- Residential
- University
12d
Sr IT Supervisor - OT
PSEG —Bethpage, NY
- $121,200 - $199,200 a year
- Extended hours
- Hybrid work
- Computer Science
- Pass drug screening
- 3 years
- Health insurance
- Dental insurance
Banking Systems Application Manager
Servbank, sb Inc. —Melville, NY
- $108,000 - $127,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Enterprise Account Manager IT Security
Netarx —Long Island, NY
- $125,000 - $150,000 a year
- Full-time
- Remote
- Product management
- Travel
- Contracts
- Health insurance
- 401(k)
Quick Apply
5d
Manager Procurement-IT/Technology
Optimum —Bethpage, NY
- $102,816 - $168,912 a year
- Background check
- Oracle
- 5 years
Quick Apply
9d
Manager IT Compliance
Optimum —Bethpage, NY
- $123,379 - $202,694 a year
- Background check
- Computer Science
- 3 years
Quick Apply
Manager, Technical Support & Service Delivery (VoIP & Data - Melville, NY)
Nexxis Inc. —Melville, NY
- $65,000 - $85,000 a year
- Weekends as needed
- System design
- Research
- Office
- Health savings account
- Health insurance
Quick Apply
7d
Manager Financial Lending System Applications
Teachers Federal Credit Union —Hauppauge, NY
- $118,250 - $147,750 a year
- Full-time
- Background check
- Pass drug screening
- SQL
- Dental insurance
- Tuition reimbursement
Quick Apply
SAP ERP Manager
Mini-Circuits —Melville, NY
- $145,000 - $160,000 a year
- Full-time
- Computer Science
- Master's degree
- 8 years
- Profit sharing
- Commuter assistance
Quick Apply
IT Manager
LTE Care Plus Inc. —Melville, NY
- $90,000 - $120,000 a year
- Full-time
- System design
- HIPAA
- SQL
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Director, Security Risk Management
CardWorks Servicing LLC —Woodbury, NY
The Information Security Risk Management Director is responsible for leading the design, implementation, and oversight of the organization’s information…
$151,165 - $167,961 a year
Quick Apply
Director, AI Enablement
Zebra Technologies —Holtsville, NY
Must have direct people management experience leading and developing data analytics, business intelligence (BI), engineering, data science, or technical program…
$177,920 - $266,880 a year

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Assistant Director - IT Application Development
School Employees Retirement System of Ohio —Columbus, OH
Master’s degree preferred or Bachelor’s degree in computer science, business, or related field. The School Employees Retirement System of Ohio is seeking an…
$137,720 - $213,464 a year
5d
Manager, IT Strategy Growth and Transformation
Deloitte —Columbus, OH
Bachelor's degree in computer science, information technology, engineering or a related field. Engineering as a Service provides complete design, implementation…
$134,500 - $265,100 a year

Show more jobs in cities nearby

I want to receive the latest job alert for it manager in selden ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it manager jobs near selden ny

Service Operations Manager( IT Background)

Express Employment -
Hauppauge, NY

Quick Apply

Job Details

Full-time
$90,000 - $115,000 a year

Benefits

Opportunities for advancement

Qualifications

Endpoint Security
Managing technical support teams
Customer communication
Customer relationship building
Client onboarding
Tooling
Team leadership
Coaching
Talent development
Endpoint Detection and Response (EDR)
Managing clients in a customer support role
Team development
Supervising experience
Quality assurance
Customer relationship management
Customer support ticket management
Mentoring
Implementing IT solutions
Stakeholder relationship building

Full Job Description

We are seeking an experienced and driven Service Operations Manager to lead our Service Operations Team and ensure the consistent delivery of high-quality support services across our client base. This role is responsible for overseeing day-to-day service operations, team performance, client experience, operational efficiency, and continuous improvement initiatives within a fast-paced Managed Service Provider (MSP) environment.

The ideal candidate is an operational leader who thrives in a service-driven environment, understands MSP workflows and service delivery, and can effectively lead a technical support team while maintaining a strong focus on client satisfaction and operational excellence.

Key Responsibilities

Service Delivery & Operations

Lead and manage the daily operations of the Service Operations Team

Oversee ticket workflows, escalations, and workload distribution to ensure timely issue resolution

Ensure team adherence to SLAs, operational standards, and service delivery expectations

Monitor ticket quality, documentation accuracy, and overall service performance

Coordinate client employee onboarding and offboarding processes to ensure accuracy and efficiency

Manage team scheduling and resource allocation to maintain appropriate support coverage

Review client concerns and coordinate timely resolutions with internal departments

Team Leadership & Performance Management

Coach, mentor, and develop Service Operations Team members

Conduct performance reviews, provide ongoing feedback, and support employee development

Monitor team KPIs, productivity, and service metrics

Foster accountability, collaboration, and continuous improvement across the team

Process Improvement & Technology Management

Identify opportunities to improve workflows, processes, and operational efficiency

Assist in implementing and managing MSP operational tools and platforms

Support and oversee RMM, EDR, MDR, monitoring, and operational technology initiatives

Participate in Root Cause Analysis (RCA), incident reviews, and postmortem discussions

Recommend new tools, automation opportunities, and operational improvements to leadership

Client & Stakeholder Engagement

Serve as a point of contact for service-related client escalations and operational concerns

Collaborate with leadership on operational planning and service strategy

Maintain strong communication with technical teams, vendors, leadership, and clients

Represent the Service Operations Team in internal and external meetings when needed

Qualifications

Bachelor’s degree in IT, Business Management, or related field preferred; equivalent experience may be substituted

5+ years in an MSP, IT support, or service operations environment

2+ years of leadership or supervisory experience

Experience coaching and developing employees

Strong understanding of MSP service delivery, ticketing workflows, escalations, and client support operations

Experience with PSA/ticketing systems such as HaloPSA, ConnectWise, or similar platforms

Understanding of SLAs, KPIs, reporting, and quality assurance processes

Experience coordinating client onboarding and offboarding processes

Experience implementing and monitoring RMM, EDR, MDR, and other operational technology tools in an MSP environment

Strong leadership, organizational, and problem-solving skills

Excellent written and verbal communication skills

Ability to manage multiple priorities in a fast-paced environment

Customer-focused mindset with strong relationship management abilities

Preferred Qualifications

ITIL Foundation certification or equivalent service management training preferred

Prior MSP team management experience preferred

Familiarity with Microsoft 365 and MSP operational tools preferred

What We Offer

Opportunities for skill development and career advancement
Competitive compensation based on experience
Competitive Benefits Package including:

#2127OS

Quick Apply

Refine Your Search

it manager jobs in selden ny

Service Operations Manager( IT Background)

IT Director

Help Desk Manager

IT Infrastructure Manager

IT Help Desk - Supervisor

Manager, Enterprise Applications (Remote)

Senior IT Director

Assistant Director of Campus Residences Information Systems

Sr IT Supervisor - OT

Banking Systems Application Manager

Enterprise Account Manager IT Security

Manager Procurement-IT/Technology

Manager IT Compliance

Manager, Technical Support & Service Delivery (VoIP & Data - Melville, NY)

Manager Financial Lending System Applications

SAP ERP Manager

IT Manager

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for it manager in selden ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected