Top 11 Customer success manager Jobs in Sevierville, Tn

Account Manager
Right Choice Resources —Pigeon Forge, TN
- $60,000 - $85,000 a year
- Weekends as needed
- Hospitality
- Mid-level
- Office
- 401(k)
- Paid time off
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7d
Enterprise Customer Success Manager - GridGain
MariaDB plc —Knoxville, TN
- $70,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Paid holidays
- Disability insurance
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Customer Account Manager
Howmet Aerospace —Morristown, TN
- Full-time
- Microsoft Outlook
- Up to 50% travel
- Bachelor's degree
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Account Manager - State Farm Agent Team Member
Sunny Hall Snoeyenbos - State Farm Agent —Knoxville, TN
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Paid time off
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Account Sales Manager- Transportation & Defense
PROMAT INC —Maryville, TN
- $83,200 - $104,000 a year
- Remote
- Up to 50% travel
- Engineering
- Travel
- Health insurance
- Dental insurance
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Account Manager - State Farm Agent Team Member
Trey Boggs - State Farm Agent —Knoxville, TN
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Profit sharing
- Paid holidays
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Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)
Built By Shah —United States
- $4,000 - $7,500 a month
- Full-time
- Remote
- English
- Mid-level
- Communication skills
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Account Manager

Right Choice Resources
Pigeon Forge, TN

Quick Apply

Job Details

Full-time
$60,000 - $85,000 a year
7 days ago

Benefits

401(k)
Paid time off

Qualifications

Customer communication
Teamwork
High school diploma or GED
Client services
Organizational skills
Account management

Full Job Description

Our client is a leading company in the vacation rental industry, partnering with homeowners to maximize the performance of their investment properties while delivering an exceptional guest experience.

Compensation:

Base salary of $60,000 to $80,000
Performance-based bonus opportunity
Comprehensive benefits package

The Account Manager serves as the primary relationship manager and trusted advisor for a portfolio of homeowners. This individual is responsible for building long-term relationships, maximizing homeowner satisfaction and retention, while helping owners understand the financial performance of their vacation rental investment.

Success in this role comes from delivering an exceptional homeowner experience through proactive communication, strategic guidance, and strong cross-functional collaboration. Rather than simply responding to issues, the Account Manager anticipates homeowner needs, resolves concerns before they arise, and builds lasting trust.

At the core of the role are three priorities: Financial Performance, Property Care, and Communication.

Who Thrives in This Role

Naturally builds trust and long-term relationships.
Enjoys helping clients achieve their financial goals.
High emotional intelligence with the ability to navigate challenging conversations professionally.
Communicates financial and market information clearly and confidently.
Takes ownership and accountability for outcomes.
Proactively identifies opportunities and resolves issues before they become problems.
Adapts communication style to different personalities.
Works well across multiple departments.
Comfortable managing a portfolio of client relationships in a fast-paced environment.
Looking for a long-term relationship management role rather than a pure sales position.

Primary Responsibilities

Financial Performance

Help homeowners understand the financial performance of their vacation rental investment through regular business reviews and ongoing communication.
Explain revenue trends, occupancy, pricing strategies, and market conditions in a clear and meaningful way.
Partner with Revenue Management to understand performance drivers and identify opportunities to improve results.
Set realistic expectations while providing proactive updates throughout the year.

Property Care

Manage the onboarding of new homeowner accounts.
Partner with Operations and Maintenance to ensure properties are well maintained and issues are resolved promptly.
Review owner statements and proactively resolve discrepancies.
Help protect each homeowner's investment through proactive oversight and communication.

Communication

Serve as the primary point of contact for a portfolio of approximately 80 to 120 homeowners.
Conduct proactive outreach on a regular basis, not just when issues arise.
Build trusted, long-term relationships with every homeowner in your portfolio.
Recognize dissatisfaction early and take action before concerns escalate.
Act as the homeowner's advocate by partnering with internal teams to deliver an exceptional ownership experience.

What Success Looks Like

Build trusted relationships with every homeowner in your portfolio.
Increase homeowner satisfaction and long-term retention.
Clearly explain financial performance and market trends.
Resolve issues before they escalate.
Collaborate effectively with Revenue Management, Operations, and Maintenance.
Deliver an exceptional homeowner experience.

Qualifications

High school diploma or equivalent required.
Bachelor's degree preferred.
2+ years of experience in Account Management, Customer Success, Client Services, Relationship Management, Hospitality, Property Management, Vacation Rentals, or another portfolio-based client-facing role.
Strong organizational skills with the ability to manage multiple priorities.
Excellent written and verbal communication skills.
Strong problem-solving abilities and attention to detail.
Financial acumen with the ability to understand and explain business performance, revenue trends, and market conditions is preferred.
Proficiency with Microsoft Office and CRM systems is a plus.

Schedule

Full-time position.
Primarily in-office.
Occasional evenings, weekends, and after-hours availability may be needed to support homeowner needs.

Overall Profile

The Account Manager is a trusted advisor, relationship builder, and business partner. This role is ideal for someone who enjoys helping clients succeed, solving problems proactively, and building lasting relationships.

The ideal candidate combines business acumen, empathy, accountability, and outstanding communication skills to deliver an exceptional homeowner experience while helping maximize the performance of each vacation rental investment.

Pay: $60,000.00 - $85,000.00 per year

Benefits:

401(k)
Paid time off

Experience:

Account management: 1 year (Preferred)

Ability to Commute:

Pigeon Forge, TN 37863 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer success manager jobs in sevierville, tn

Account Manager

Enterprise Customer Success Manager - GridGain

Customer Account Manager

Account Manager - State Farm Agent Team Member

Account Sales Manager- Transportation & Defense

Account Manager - State Farm Agent Team Member

Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)

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