Top 318 Service manager Jobs in Shaker Heights, Oh

Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
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Service Supervisor
Kone —Cleveland, OH
- $105,100 - $137,970 a year
- Full-time
- Management
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Lead Service Technician (Levels II, III)
Mobile Air & Power Rentals —Brooklyn Heights, OH
- Overtime
- Background check
- Customer service
- DOT physical examination
- Dental insurance
- Paid time off
Quick Apply
Service Manager Freightliner Dealership
CLEVELAND FREIGHTLINER INC —Parma, OH
- $95,000 - $150,000 a year
- Clean driving record
- Dealership
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
9d
Service Manager
Dynamic Facility Services, Inc —Chesterland, OH
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Health savings account
- Health insurance
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Service Manager, Dealership
Carvana —Cleveland, OH
- Overtime
- Background check
- 18 years or older
- Clean driving record
- Wellness program
- Health insurance
Quick Apply
Supervisor, Service Center
TForce Freight —Richfield, OH
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
Environmental Services District Manager
Healthcare Services Group, Inc. —Maple Heights, OH
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Service Manager - Broadview Heights
honeygrow —Broadview Heights, OH
- $17.25 - $18.50 an hour
- Email
- 18 years or older
- ServSafe
- Ability to walk for extended periods
- Commuter assistance
- Health insurance
Quick Apply
General Manager II - Last Mile & Food Service Operations
Lineage Logistics —Oakwood Village, OH
- Full-time
- Bachelor's degree
- Team management
- Travel
- Disability insurance
- Health insurance
Quick Apply
Environmental Services District Manager
Healthcare Services Group, Inc. —Mayfield Heights, OH
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Service/Warranty Tech
Home Genius Exteriors West —Cleveland, OH
- $70,000 a year
- Full-time
- 7 years
- Mid-level
- Residential
Quick Apply
Assistant General Manager - Broadview Heights
honeygrow —Broadview Heights, OH
- $20.50 - $22.50 an hour
- Email
- Hospitality
- 18 years or older
- ServSafe
- Commuter assistance
- Health insurance
Quick Apply
Senior Client Service Manager, Personal Choice Retirement Accounts
Charles Schwab —Richfield, OH
- $33.65 - $43.27 an hour
- Hybrid work
- Research
- Office
- Analysis skills
- Paid parental leave
- Employee stock purchase plan
12d
Regional Facilities Services Manager
The Brewer-Garrett Company —Cleveland, OH
- $80,000 - $120,000 a year
- Full-time
- 5 years
- Business development
- Supervising experience
- Health savings account
- Disability insurance
Quick Apply
Service Manager - Strongsville
honeygrow —Strongsville, OH
- $17.25 - $18.50 an hour
- Email
- 18 years or older
- ServSafe
- Ability to walk for extended periods
- Commuter assistance
- Health insurance
Quick Apply
District Manager in Training - Environmental Services
Healthcare Services Group, Inc. —Beachwood, OH
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- COVID-19 protective measures
- Employee stock purchase plan
2d
Service Manager - Mentor
honeygrow —Mentor, OH
- $17.25 - $18.50 an hour
- Email
- Hospitality
- 18 years or older
- ServSafe
- Commuter assistance
- Health insurance
Quick Apply
Customer Service / Rental Account Manager
Accurate Healthcare —Cleveland, OH
- From $45,000 a year
- Extended hours
- Background check
- Microsoft Excel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
2d
Delivery Service Manager / Dispatch Coordinator (7400)
ABC® Supply Interiors, Inc. —Bedford Heights, OH
- Full-time
- Management
- Mid-level
- Residential
- Paid holidays
- Disability insurance

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service manager jobs near shaker heights, oh

Customer Service Manager

CLEVELAND RANGE LLC -
Mayfield, OH

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
On-the-job training
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Sales support
Managing teams in a customer support role
Customer service
ERP systems
Sales order data entry
Team development
Manufacturing
AI

Full Job Description

This role is onsite in Mayfield Heights, OH

We are Cleveland!

Cleveland Range, is a leading manufacturer and designer of steam cooking equipment. We have a long and proud history of serving the foodservice industry with quality and innovative cooking devices. Our current product offerings include steamers, combination steamer-ovens, kettles, braising pans and specialty application ovens.

The Customer Service Manager leads the customer service organization and drives a customer focused, responsive attitude through to the end user of the market for Cleveland. Manages customer challenges and opportunities through a process-focused approach, following duties personally or through subordinates. Establish best practices and customer satisfaction. Manages, plans and coordinates the Customer Service team to ensure quality, effectiveness, and efficiency meet both the organizational and external sales teams’ (Rep groups and Dealers) goals and expectations.

Major Accountability

Fosters communication with the production scheduling team to ensure orders are entered and processed timely to meet customer needs. Promote cohesion between the two teams by educating the Customer Service team on production constraints and lead times.
Maintain / Develop meaningful metrics and ensure goals are met. Sets the strategic direction for the team that aligns with company objectives and creates an environment / culture to exceed customer expectations.
Lead customer service teams to ensure the execution of sales order entry and order management to meet all business requirements and individual and team goals.
Provides support and issue resolutions to ensure best-in-class customer service. Identifies and escalates unresolved customer concerns or operational issues to the proper individual or department.

Collaborate with cross-functional teams to identify opportunities for process improvements and implement solutions to optimize customer experience. Specifically, collaborate with the shipping and warehouse personnel to minimize freight costs while balancing on time delivery.

Key Tasks and Responsibilities

Plans, directs, supervises, trains, and motivates Customer Service Teams.
Identifies and resolves customer concerns to drive customer-centric culture throughout the organization, emphasizing the importance of customer satisfaction in every decision and interaction.
Lead customer service group to ensure the execution of sales order entry and order management to meet all business requirements including headcount, budget, accuracy, cost, responsiveness, and timely resolution.
Fosters continuous Improvement culture to allow the organization to streamline activities and optimize the experience with the customer. Transaction efficiencies with automation, common practices, and eliminating waste as means to drive performance.
Consistently operate in a manner that aligns to the Company Core Values. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Specialized Skills, Knowledge, and Abilities

The individual must have a high sense of best-in-class customer service and the personality to help others.
Must be flexible and willing to adjust solutions and working hours to customer expectations with a strong sense of urgency.
Excellent organizational and interpersonal skills with ability to connect and communicate with different audiences.
Strong knowledge of the Cleveland products, Logistics processes, and QADEE/ERP system knowledge preferred.
Proficient in the use of Microsoft Office software including Outlook, Excel, Word, PowerPoint, and Teams.

The salary range for the role is $80,000 - $100,000 per year. The Customer Service Manager is a salaried exempt role.

OUR BENEFITS:
We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

Competitive wage
Healthcare (medical, dental, vision)
401(k) savings plan
Wellness Program
Supplemental Health Plans
Employee Assistance Program
Training and Development
Tuition Assistance
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On-the-job training and skills development
Basic Life Insurance
Leave Program

For more company information, visit www.ClevelandRange.com
*

Cleveland Range, LLC. in Mayfield Heights, OH manufactures and markets a complete line of foodservice cooking equipment for restaurants, hotels, and institutions. The facilities in Mayfield Heights, OH are a division of Welbilt, Inc.

#INDCLEVEUS

#LI-Onsite

#Cleveland

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Quick Apply

Refine Your Search

service manager jobs in shaker heights, oh

Customer Service Manager

Service Supervisor

Lead Service Technician (Levels II, III)

Service Manager Freightliner Dealership

Service Manager

Service Manager, Dealership

Supervisor, Service Center

Environmental Services District Manager

Service Manager - Broadview Heights

General Manager II - Last Mile & Food Service Operations

Environmental Services District Manager

Service/Warranty Tech

Assistant General Manager - Broadview Heights

Senior Client Service Manager, Personal Choice Retirement Accounts

Regional Facilities Services Manager

Service Manager - Strongsville

District Manager in Training - Environmental Services

Service Manager - Mentor

Customer Service / Rental Account Manager

Delivery Service Manager / Dispatch Coordinator (7400)

I want to receive the latest job alert for service manager in shaker heights, oh

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