ORGANIZATIONAL UNIT: Information Technology
SUPERVISOR: Director of Information Technology
SALARY RANGE: $18.50 to $24.00 Per Hour
FLSA: Hourly/Non-Exempt
ALL FULL TIME POSITIONS: In addition to your pay, your salary also includes Medical, Dental and Vision Insurance. The Biweekly deduction from employee paycheck is $40.00 for Employee Only, $95.00 Employee plus Children, $120.00 Employee plus Spouse, and $140.00 Employee plus family.
JOB SUMMARY: This position is responsible for the internal organization of the IT Department as well as assisting in basic computer support issues. This person will report directly to the IT Director and assist in daily operations as instructed. Help maintain scheduling, calendar appointments, and documentation. Strict confidentiality and precision performance in these matters is required. This includes organizing and maintaining the department’s purchase order information, software & hardware inventory, and communication with vendors, front line Help Desk services, and general technical support projects. This person must be organized, have knowledge of Microsoft Word, Excel, Adobe Acrobat, and Windows OS, and be comfortable learning new technology skills as required. The IT Administrative Assistant will work with the entire IT department as well as IT internal and external customers. Some evening and weekend work may be required for special events. Minimal travel may be required.
ESSENTIAL FUNCTIONS:
- Strong organizational skills
- Thorough knowledge of computer file/folder management
- Good problem-solving skills
- Provide front line help desk telephone & direct support
- Creation and proof reading of documentation
- Research hardware & software products, pricing and specifications
- Organize and track the IT department’s Purchase Order information
- Organize and track software & hardware inventories and renewals
- Track maintenance contract renewals
- Track equipment replacement cycle information
- Proficient at using Windows 11
- Proficient at email and calendaring functions (O365)
- Understand how to make basic edits to intra-net pages
- Handle multiple projects simultaneously
- Works as a team player that assists in all aspects of the IT Services Department
- Use the established “Help-Desk” system to monitor and track projects and technical support issues
- Assist in obtaining and preparing data for decision-making, planning and evaluation
- Maintains and assures confidentiality of data (Confidentiality is a must)
- Prepares and maintains appropriate written documentation for systems and infrastructure
- Handle CPN communication device and stipend requests
- Performs other duties as assigned by the supervisor
ADDITIONAL RESPONSIBILITIES:
- Perform other duties and projects as required by Administration and Management
PREFERABLE QUALIFICATIONS:
- Experience with office operations and administrative duties preferred.
- General Windows Operating System and Microsoft Office products required
MINIMUM QUALIFICATIONS FOR CONSIDERATION:
3-5 years of directly related experience desired. Excellent troubleshooting skills. Good communication skills (written, oral and listening). Strong multi-tasking skills. Must have ability to work independently and as a team player.
PREFERRED KNOWLEDGE, SKILLS AND QUALIFICATIONS:
- Ability to provide front line technical support by phone.
- Experience with MS Operating systems, (Windows 11)
- Comfortable calling Vendors
- Comfortable calling Tech Support and escalating issues if needed
- Microsoft Office usage
- Comfortable using Spreadsheets and Database systems
- Ability to work effectively with a wide variety of individuals and groups
- Ability to work independently
- Good skills with keyboard typing and mouse usage
- Good verbal and written communication skills, articulation and spelling a must.
PHYSICAL REQUIREMENTS:
- The employee is also occasionally required to lift and carry materials up to 50 lbs in weight.
- Sitting for long periods of time.
Note: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.
